AW58EMVAP | AW584EMVSU
User’s Manual
PAGE 5
Technical Support
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Unpacking and Inspection
Complete the following steps:
1. Before opening any cartons, count the number of cartons and verify the carton count against the
supplied packing list.
2. Inspect the cartons for damage made during transit.
3. File claim information with the carrier on the bill of lading.
4. Retain cartons suspected of damage for future claim purposes.
NOTE:
You must wear an anti-static wrist strap, PN 916962 or equivalent, when removing electronic
components from static packages. Attach the wrist strap securely to an earth grounding point to
prevent possible damage from static electricity.
5. Remove all equipment from the shipping cartons and carefully inspect for visible damage.
NOTE:
Any damage should be brought to the attention of the carrier and claims made immediately.
Return all equipment to the respective cartons for protection until actual installation is made. Save
all cartons until it is certain that return shipments are not required.
Returning Damaged Components
Parts or components returned to the factory under warranty or for repair are subject to damage
if not packaged properly. Complete the following steps to return parts or components to the
production facility.
1. Place electronic components in an anti-static bag and in the original shipping cartons for return
shipment to the production facility.
NOTE:
If original shipping cartons are not available use a sturdy cardboard container and suitable
packing materials such as anti-static polyethylene foam or bubble pack, to ensure the component is
firmly packed.
2. Include a Return Parts Tag with the defective component describing the particular problem with
the part.
3. Make sure adequate insurance is provided when returning parts to the factory.
WARNING
If the parts or components arrive at our factory in a damaged condition and it is determined
that the damage is a direct result of inadequate or improper packaging, the damage will
not be covered under the original warranty and the customer or distributor will be held
responsible for the cost of repairs necessary to correct or replace the damaged parts.
