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AV TurboDock, Owner'S Manual

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AV TurboDock Owner'S Manual Download Page 44

AeroVironment EV Solutions 
Customer Support 
1-888-833-2148 
[email protected]

Corporate Headquarters
AeroVironment, Inc.
EV Solutions™

181 W. Huntington Drive, Suite 202
Monrovia, CA 91016

Corporate phone: 626-357-9983  
or 888-833-2148 

[email protected]
www.evsolutions.com

20088-03 rev 01

Summary of Contents for TurboDock

Page 1: ...OWNERS MANUAL ACCOUNT MANAGER TURBODOCK CHARGER AeroVironment EV Solutions ...

Page 2: ...ortion of these materials may be duplicated used or disclosed without prior written permission from AeroVironment Inc Disclaimer This user guide includes the latest information available at the time of printing AeroVironment Inc reserves the right to make changes to this user guide and or product without further notice Changes or modifications to this product not completed by an authorized service...

Page 3: ...plug in module Register your TurboDock s following the instructions on the included Registration Card Recovering your TurboDock s Admin PIN will require that you first have each charger s serial number registered with AeroVironment and that you contact Customer Service for support AeroVironment EV Solutions Customer Support 1 888 833 2148 evscs avinc com OWNER S RECORD model TurboDock charger name...

Page 4: ...SE YOUR ACCOUNT MANAGER ADMIN PIN 10 3 3 CHOOSE YOUR CHARGER NAMES 11 3 4 CHOOSE YOUR USER STRATEGY 11 3 5 INFORM YOUR EMPLOYEES USERS ABOUT THE CHARGERS 12 Setting up TurboDock for Access Control 13 4 1 ACCESSING THE CHARGER 14 4 2 SETTING UP THE CHARGER 16 4 3 ACCESS CONTROL TEST 18 4 4 REGISTERING YOUR CHARGER 18 SAVE THESE INSTRUCTIONS This manual contains important instructions for the TurboD...

Page 5: ...ACCESS CONTROL 21 5 4 ACCOUNT MANAGMENT 22 Using Your turboDock Charger 23 6 1 CHARGING AN ELECTRIC VEHICLE 24 Troubleshooting 27 7 1 TROUBLESHOOTING 28 Appendix 29 SPECIFICATIONS 30 HIGH VOLTAGE WARNING 31 STATE OF CALIFORNIA PROPOSITION 65 WARNINGS 32 FCC INFORMATION 32 SAFETY FEATURES 32 ...

Page 6: ...iv ...

Page 7: ...SECTION 1 INTRODUCTION ...

Page 8: ...h Indicates information about safety practices which if not followed could result in personal injury or are necessary to prevent fire or equipment overheating Indicates helpful information for usage but does not contain personnel or equipment safety related information DANGER NOTE WARNING 1 1 SYMBOL USAGE ...

Page 9: ... Code Charging Indicator Light blue Status Indicator red Trouble Indicator ChargeCoupler Bluetooth Indicator Voltage Indicator Label Information Label Charge Module Release button Press to release the Coupler Charge Module ID label ...

Page 10: ...found on Apple iPhone 4s and newer the Apple iPod Touch 5th Generation and devices using Android 4 3 or later AND Has the TurboDock app installed This app is currently available on the Google Play store for Android and the iTunes App Store for iOS devices Again this includes the iPod Touch 1 4 PROVIDE A BACKUP DEVICE You may wish to make a device available for TurboDock for users whose own smartph...

Page 11: ... before a charging cycle can begin or continue Refer to the Troubleshooting Guide in Section 3 for more information Bluetooth Indicator Lights BLUE STANDBY When powered on the blue Status Indicator illuminates to communicate that the charger is ready to use GREEN Bluetooth Connected The green Status Indicator illuminates to communicate that the charger is connected to the user device and ready to ...

Page 12: ...6 ...

Page 13: ...SECTION 2 INSTALLING TURBODOCK ...

Page 14: ...ce around the units to comply with the Ameri cans With Disabilities Act ADA TurboDock should not be installed in a commercial repair garage where excess gasoline vapors may be present 2 2 INSTALLATION TurboDock must be installed by a licensed qualified electrician Detailed instructions are in the TurboDock Installation Manual ...

Page 15: ...SECTION 3 PREPARING FOR ACCESS CONTROL ...

Page 16: ...via our Customer Service A charger has only one Admin PIN If there is more than one Account Manager each responsible for a different set of TurboDocks they can each have their own Admin PIN for their units However the best practice is to use the same Admin PIN for all TurboDocks to limit any confusion Are your reading this at your desk Decide now what your 4 digit Admin PIN will be Write it down o...

Page 17: ... those on the next pole B 1 through B 4 etc Write the charger name on the enclosed label and affix the label to the pole or wall mount Charging Station Name ex Charger 1 Account Manager ContactInformation Charger 1 123 456 7890 3 4 CHOOSE YOUR USER STRATEGY Each charger must have at least one User name and one User PIN assigned to it The User names and PINs are saved in each charger and you will b...

Page 18: ... reset their PIN Universal User Account The simplest method is to make a single User account to be used by all drivers Choose a User name such as Employee and a PIN that s easily remembered by the users Individual User Account If you want more control over the use of the TurboDocks you can make more than one User account For example you may make a User named Shipping for your EV delivery trucks an...

Page 19: ...SECTION 4 SETTING UP TURBODOCK FOR ACCESS CONTROL ...

Page 20: ...ilable charger by tapping it Chargers that are in use or disabled are not selectable You can connect to chargers within 30 feet of you although others may also appear on the list The coupler must be plugged in to the port When the connection is made The Bluetooth indicator lights the ones on the front of the Charge Module will turn green If the Enter PIN screen appears but the Status indicator lig...

Page 21: ...hts will turn blue again If that happens you must reconnect by relaunching the app and following steps 1 3 3 Once you have connected to the charger the Enter PIN screen will appear on your phone Enter your default Admin PIN code which will be 1971 NOTE If you cannot connect with this code Verify that the Coupler is plugged into the charger Be sure you typed the code correctly If this is not a firs...

Page 22: ...n and make changes Make sure the Active button is switched on Then click Edit Info Screen 4 2 SETTING UP THE CHARGER On the Edit Info screen enter your Company Name your name and your contact number Select Level 1 120V or Level 2 240V to identify how the charger is configured If you don t know which is correct look at the nameplate label underneath the Coupler dock Your installer will have marked ...

Page 23: ...cly known As soon as you can follow the instructions in the TurboDock Driver s Manual to connect the Backup Device to every charger The PIN will then be saved in the Device so whoever borrows it need not know the PIN NOTE If this is the first charger you ve set up a screen will ask you if you want to save your information as an Autofill entry This will make it easier to set up the remaining charge...

Page 24: ...e various modes of the blue Status Indicator light on top not to be confused with the Bluetooth Indicator lights on the front Access Control should be turned on to run this test From the Account Manager Settings screen select Access Control Test Press 1 and read the text on screen Proceed to the following steps as indicated on the screen 1 4 4 4 REGISTERING YOUR CHARGER Register each TurboDock cha...

Page 25: ...SECTION 5 MANAGING USERS AND CHARGERS ...

Page 26: ...t Manage Users You will see any other Users already assigned to this charger To add a user click Add User and enter the User Name and PIN To delete a user from the current charger click the X icon next to his name You will be asked to confirm the deletion To change a User s Name PIN and or Active status tap the User to open the Account Manager Edit User screen To change the User s Name overwrite i...

Page 27: ...Charger Setup screen 5 3 ACCESS CONTROL To turn Access Control on or off for the currently connected charger on the Account Manager Settings screen select Activate Access Control Check the box ON to activate it or OFF to deactivate An audible beep will indicate when access control is turned on NOTE Turning off Access Control does not delete any User information saved in the charger In fact you can...

Page 28: ...e contact number at Turbodock com You will also need your chargers Serial Number and Bluetooth ID number Additional Account Managers You can give more than one person Account Manager access simply by sharing the Admin PIN NOTE Again please remember to keep your new Admin PIN in a safe place Recovering each charger s Admin PIN requires that you first have each charger s serial number registered wit...

Page 29: ...23 SECTION 6 USING YOUR TURBODOCK CHARGER ...

Page 30: ...y that your vehicle s charging status dashboard gauge agrees Refer to the vehicle owner s manual to find the gauge on your dashboard Once charging begins you may exit the TurboDock app or break the Bluetooth connection The Bluetooth lights will turn blue but the blue Status lights will continue to blink When fully charged the blue Status Light will turn solid blue Confirm with your vehicle s dashb...

Page 31: ... will attempt to resume charging once the error condition has cleared The exception to immediate auto restart is when the interruption is triggered by the charger s Ground Fault Circuit Interruption GFCI circuit breaker The charger will display a red trouble Indicator light and attempt to restart 15 min utes after the GFCI event After the fourth attempt to restart the charger will shut down and th...

Page 32: ...26 ...

Page 33: ...27 SECTION 7 TROUBLESHOOTING ...

Page 34: ...ontact vehicle service department TROUBLE Indicator is on solid NOT connected to vehicle Charger Internal Failure Contact AV Customer Support for assistance TROUBLE Indicator and STATUS Indicator are both on Charger trying to resolve internal error Charger will return to normal operation within 1 minute If problem persists contact AV Customer Support for assistance TROUBLESHOOTING Please refer to ...

Page 35: ...APPENDIX ...

Page 36: ...30 ...

Page 37: ...able length approximately 20 ft 6 1 m Weight 5 5 lbs 2 49 kg module 28 5 lbs 12 92 kg pedestal 2 5 lbs 1 13 kg wall mount bracket Temperature operating 40 C to 50 C 40 F to 122 F Temperature storing and transporting 40 C to 70 C 40 F to 140 F Environmental rating NEMA 3R Vehicle Dual voltage charger communication protocol SAE J1772 compliant Charge coupler SAE J1772 compliant Direction of charge G...

Page 38: ...omer Support ALWAYS position the charger output cable so that it will not be driven over stepped on tripped over or otherwise damaged or stressed To prevent personal injury and damage to the charger ALWAYS replace the COUPLER in its port on the CHARGE MODULE Use the charger only to supply power to electric vehicles equipped with an SAE J1772 compliant vehicle receptacle For more information refer ...

Page 39: ...stantly checks for the presence of a service ground connection If the service ground ever fails the charger TROUBLE Indicator turns ON and shuts down power to the vehicle GFCI Protection The charger is equipped with a Ground Fault Circuit Interruption GFCI reaction system to protect against electric shock If the charger module detects an output ground fault it will shut down power to the output ca...

Page 40: ...ngs before operating the unit the first time Read all instructions in this guide before using this product Children should be supervised when in the vicinity of the charger while plugged in Do not put fingers into the electric charge coupler To reduce the risk of fire connect only to a circuit provided with 20 amperes maximum branch circuit overcurrent protection Do not use in a commercial garage ...

Page 41: ......

Page 42: ...installation provided by AV is limited to a maximum of the original purchase price of that Product and or installation as ap plicable to a warranty claim b AV s liability under this warranty shall be limited to the repair or replacement at AV s option of defective Products defective component parts or defective installation workmanship together with any ser vice call required to make repairs or re...

Page 43: ......

Page 44: ...Support 1 888 833 2148 evscs avinc com Corporate Headquarters AeroVironment Inc EV Solutions 181 W Huntington Drive Suite 202 Monrovia CA 91016 Corporate phone 626 357 9983 or 888 833 2148 ev avinc com www evsolutions com 20088 03 rev 01 ...

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