AV TurboDock, Owner'S Manual

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Problem Possible Cause Solution
STATUS Indicator does
not illuminate. No power to unit. 1. Check circuit breaker and other circuit
loads.
Charger internal failure. Contact AV Customer Support for
assistance.
Vehicle will not charge.
STATUS Indicator remains
solid.
Charge coupler is
not inserted into the
vehicle. 1. Inspect the charge coupler.
2. Remove the charge coupler from the
vehicle, may need to re-authorize, then
reinsert it into the vehicle receptacle
until it clicks.
Vehicle is not in a state
to accept a charge. Verify vehicle charge timer is set to permit
charging. Refer to the vehicle owner’s
manual for charge timer instructions.
Communication error
between charger and
vehicle. Contact AV Customer Support for
assistance.
TROUBLE Indicator is
blinking rapidly. Utility Fault. 1. Have a qualified electrician inspect the
wall outlet ground circuit integrity.
2. Repair as required.
TROUBLE Indicator is on
solid when connected to
vehicle.
TROUBLE Indicator is off
and STATUS Indicator is
on when you unplug from
vehicle.
Vehicle problem. Contact vehicle service department.
TROUBLE Indicator is on
solid NOT connected to
vehicle. Charger Internal Failure. Contact AV Customer Support for
assistance.
TROUBLE Indicator and
STATUS Indicator are
both on. Charger trying to
resolve internal error. Charger will return to normal operation
within 1 minute. If problem persists,
contact AV Customer Support for
assistance.
TROUBLESHOOTING
Please refer to this Troubleshooting Guide for possible solutions to common errors or
difficulties with charging a vehicle using your TurboDock charger.
A Trouble Indicator may be triggered by several sources, including the charger, the utility
service, or the vehicle- see Troubleshooting tips below.
The Trouble Indicator turns on when the charger detects an error whether it is connected
to your vehicle or not. With the Trouble Indicator on, the charger will not deliver power to
the vehicle. The error must be corrected before charging begins or resumes.
• Do not attempt to repair or service the charger yourself.
Contact AV Customer Support.
• Prior to servicing or removing the cover, ensure that the power is turned off
to the TurboDock before servicing the unit.
• For Service Personal O nly:
NO repairable components inside the charging unit (TurboDock).
WARNING