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12
Troubleshooting
Fault
Check
The HC-IP is not
powering up
Check that the power over Ethernet source has a suitable power injector
Check that the cable from the PoE source is firmly locked into the PoE
input on the HC-IP
Check that a quality Cat5 or Cat6 cable has been used to connect to the
PoE injector
The HC-IP is powered
up, but not controlling
the prompted text
Check that any connections to controllers are correct and secured
Confirm that the HC-IP is enabled in the Devices window
Check that a quality Cat5 or Cat6 cable has been used to connect the
controller to the PoE injector
The HC-IP has locked
and is not responsive
Power cycle the HC-IP by removing the PoE Injector connection
The HC-IP is not
discovered on a local
IP network
Check that the HC-IP and the software application are not separated by an
IP gateway
Check that the device is not already connected to another different network
If added to the system manually check the correct details are entered in
the Manually Add Device fields
The HC-IP IP address
is not configurable
correctly from the
application
Check that the correct IP address has been added for the HC-IP. (i.e. has
this IP address been used for a different device)
Summary of Contents for A9009-0002
Page 8: ...6 Box Contents Components and Connections 1 1 HC IP Controller 2 Quick Start Guide 2...
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Page 20: ...Publication No A9009 4981 1 www autoscript tv...