Austria Email SISS 1250, Operating And Mounting Instructions Manual

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Id.Nr.: 236921-9
11. Warranty, Guarantee and Product Liability
Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. The prerequisite for honoring of warranty terms on the part of the manufacturer (hereinafter referred to as Manufacturer) is presentation of a paid invoice
for the purchase of the appliance in question, whereby the identity of the appliance including model and fabrication number must be indicated on the
invoice and presented by the claim applicant. The General Terms and Conditions, Terms and Conditions of Sale and Delivery of the manufacturer shall
apply exclusively.
2. The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is prescribed legally or in the installation and
operation guide, have been performed by an authorized electrical technician or installer who has followed all the required regulations. The hot water
tank (excluding outer jacket or plastic cover) must be protected from exposure to direct sunlight to prevent discoloration of the polyurethane foam and
possible cracking of plastic parts.
3. The area in which the appliance is operated must be kept from freezing. The unit must be installed in a location where it can be easily accessed for
maintenance, repair and possible replacement. The costs for any necessary changes to the structural conditions (e.g. doors and passages too narrow)
are not governed by the guarantee and warranty declaration and therefore shall be rejected on the side of manufacturer. When erecting, installing and
operating the water heater in unusual locations (e.g. attics, interior rooms with water-sensitive fl oors, closets, etc.), provision must be made for possible
water leakage and means provided for catching the water with a corresponding drain to avoid secondary damage in the context of product liability.
4. Warranty claims will not be honored for:
Improper transport, normal wear, intentional or negligent damage, use of force of any kind, mechanical damage or damages caused by freezing or by
even one-time exceeding of the operating pressure indicated on the specifi cation label, use of an unapproved plumbing fi tting or non-functional hot
water tank fi tting as well as inappropriate and non-functional previously used fi ttings. The breakage of glass and plastic parts, possible colour differen-
ces, damages caused by improper use, in particular as a result of a failure to observe the information stated in the assembly and operating instructions
(Operating and Installation Instructions), damages due to external infl uences, connection to the wrong voltage, corrosion damage as a consequence of
aggressive waters – water not suitable for use as drinking water – in accordance with the national regulations (e.g. the Austrian Drinking Water Regulati-
on TWV – Federal Law Gazette II no. 304/2001). Deviations between the actual drinking water temperature at the tank fi tting and the specifi ed hot water
temperature of up to 10°K (hysteresis of the controller and possible cooling-off due to pipelines), natural formation of boiler scale, lack of water, fi re,
fl ood, lightning, overvoltage, power failure or other types of force majeure. Use of non-original and company-external components such as e.g. heating
elements, reactive anode, thermostat, thermometer, ribbed tube heat exchanger, etc. Washing-in of foreign objects or electrochemical infl uences (e.g.
mixed installation), non-observance of the layout documents, failure to perform timely and documented replacement of the built-in sacrifi cial anode, lack
of or improper cleaning and operation, as well as such deviations from the norm which reduce the value or functionality of the appliance even slightly.
Basically, all the regulations of ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and laws must also
be observed.
5. A justifi ed claim must be reported to the closest customer service location of the manufacturer. The latter reserves the right to replace or repair a de-
fective part or to decide whether a defective appliance shall be replaced with a working one of equal value. The manufacturer furthermore expressly
reserves the right to require that the purchaser return the appliance in question.
6. Repairs made under warranty are to be performed only by persons authorized by the manufacturer. Replaced parts become the property of the manu-
facturer. If any repairs to the water heater become necessary as part of necessary service work, these are charged at the cost of repair and prorated
material cost.
7. Any work performed without our express order, even this is done by an authorized installer, will void the warranty. Assumption of the costs for repairs
performed by third parties presumes that the manufacturer was requested to eliminate the defect and did not or did not in timely fashion meet his
obligation for replacement or repair.
8. The warranty period will not be renewed or extended as a result of a guarantee and warranty claim, service or maintenance work.
9. Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the manufacturer no later than the weekday
following delivery.
10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are precluded insofar as these are legally
permissible. Pro rata work times for repairs as well as the costs for restoring the equipment to its original condition must be paid in full by the purchaser.
The guarantee provided extends according to this guarantee declaration only to the repair or replacement of the appliance. The provisions of the Terms
of Sales and Delivery of the manufacturer remain, insofar as they are not altered by these guarantee conditions, fully in effect.
11. There is a charge for services provided outside of the context of these guarantee conditions.
12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manufacturer and the claimant must have
met all his obligations to his vendor in full.
13. The enameled internal boiler for water heaters is warranted additionally for a period of 5 years following the delivery date as long as the warranty terms
described under 1 to 11 above have been satisfi ed. If the warranty terms have not been met, the legal warranty requirements of the respective country
from which the appliance was shipped shall prevail
14. Claim satisfaction according to prevailing Austrian Product Liability Law:
Claims for compensation under the title of product liability are only justifi ed if all prescribed measures and necessities for fault-free and approved ope-
ration of the appliance have been met. This includes among other things the prescribed and documented anode replacement, connection to proper
operating voltage, prevention of damage due to improper use, etc. From these conditions it can be concluded that if all requirements are met (norms,
installation and operation guide, general guidelines, etc.), the device or product fault resulting in the secondary damages would not have occurred.
Furthermore it is mandatory that for processing of the claim the necessary documentation such as the part number and manufacturing number of
the water heater, the seller’s invoice and that of the executing license holder as well as a description of the malfunction for a laboratory study of the
appliance in question (absolutely required, since a specialist will study the appliance and analyze the cause of failure) be provided. To prevent misiden-
tifi cation of the water heater during transport, it must be marked with a highly visible and legible marking (preferably including address and signature
of the end customer). Corresponding pictorial documentation indicating the extent of the damage, the installation (cold water line, hot water outlet,
heating outgoing and return, safety fi xtures, expansion tank if present) as well as the defect location on the water heater is also required. Furthermore
the manufacturer reserves the express right to require that the purchaser provide all the documents and equipment and equipment parts necessary for
clarifi cation. The prerequisite for performing services under the title of product liability is that it is the claimant’s obligation to prove that the damage was
caused by the manufacturer’s product. Damage compensation according to the Austrian Product Liability Law is subject to a 500 Euro deductible. Until
the entire matter is clarifi ed and the circumstances as well as determination of the causal factors are established, the manufacturer is held faultless.
Non-observance of the operating and installation guide and/or the relevant norms is considered negligent and will result in a liability disclaimer within
the scope of compensation for damages.
The illustrations and data are not binding and may be modifi ed without notice when technical improvements are made.
Subject to printing errors and technical changes.