LP gas cylinder is empty
LP Excess flow valve tripped
in regulator
LP Coupling nut is not fully
connected to regulator
Obstructions in burner
Take LP gas cylinder to licensed LP gas supplier to be refilled.
Turn control knobs to “off” position and turn LP gas cylinder handle
clockwise until it stops. Wait five minutes. Relight LP gas grill.
Tighten coupling nut by hand about one-half to three quarters
additional turn. Do not use tools.
See How to Clean the Burner page 20- Re-install after cleaning
Burner will not light
using a match
22
Burner is not connected to
Valve.
Make sure burner tube is over the gas nozzle. See How to Clean
the Burners page 20- Re-install after cleaning.
Gas in LP Cylinder is low
Excess flow valve tripped in
regulator
Check LP gas cylinder. Refill if necessary.
Turn control knobs to “off” position and turn LP gas cylinder handle
clockwise until it stops. Wait five minutes. Relight LP gas grill. If
flame continues to be low, turn off gas at cylinder and grill.
Disconnect the regulator from the LP gas cylinder. Reconnect the
regulator to the LP gas cylinder. Perform a leak test. Relight grill.
This will reset the excess flow valve.
Low flame
or low heat
Natural Gas supply pressure
is low
Check shut-off valve. Check for leaks supply line pressure.
OR
TROUBLESHOOTING (Cont’d)
Persistent grease
fire
Unable to fill
LP tank
Humming or
whistling from
the regulator
Grease trapped around
burner system
Some dealers have older fill
nozzles with worn threads.
Outside temperature, humidi-
ty, barometric pressure, and
the gas level within the tank
may cause the rubber
diaphragm inside the regula-
tor to vibrate, making a hum-
ming or whistling sound.
Turn control knobs “off” and turn handle of LP cylinder clockwise
until it stops. Open hood carefully and let fire burn out. After the
grill cools, remove and clean all parts.
The worn nozzles don’t have enough “bite” to engage the valve. Try
another licensed LP dealer.
Although this sound may be alarming, this is NOT dangerous as
long as it is not accompanied by the smell of gas. Simply adjust the
burner settings and usually the sound will subside. If the humming
sound persists, a change in atmospheric conditions will eventually
stop the vibration. Should you smell gas, do not use the grill and
call Customer Service at 1-800-251-7558
If your problem is not resolved from the information above, please call Customer Service at 1-800-251-7558.
Flare up
Grease build up
Excessive fat in meat
Clean the grill.
Trim fat from meat before grilling.
Flames blow out
High or gusting winds
Gas in LP Cylinder is low
Excess flow valve tripped
Turn front of grill to face wind or increase flame height.
Check LP gas cylinder. Refill if necessary.
See “Low flame” problem above.
Problem:
Possible Cause:
Solution:
