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COMPLETE UNIT WARRANTY
DESCRIPTION
WARRANTY PERIOD
(FROM DATE OF PURCHASE)
Heat Exchanger
5 Years Parts/1 Year Labour
Main Convection Fan
2 Years Parts/1 Year Labour
All Other Parts
1 Year Parts/1 Year Labour
AURORA WARRANTY PROGRAM
To qualify for the Aurora Warranty Program, you need to fill out the warranty registration form, and have your qualified
installer fill out the Installation Commissioning Report. Both documents must be returned promptly to Aurora Climate
Systems.
Please note, that Aurora Climate Systems will not accept responsibility for faults with the appliance caused through
installation faults. We therefore strongly recommend that you return to Aurora Climate Systems the Installation
Commissioning Report and obtain a Certificate of Compliance from your qualified installer for your protection. Failure to
do so can void your warranty.
It is the policy of Aurora that should a fault develop in the Archer Gas Log Space Heater during its warranty period, Aurora
will at its own option either fix or repair the appliance in accordance with its present warranty policy. Also the policy of
Aurora Climate Systems is if this Archer Gas Log Space Heater is found to be defective in materials or workmanship, Aurora
Climate Systems will repair or replace such defects in the Archer Gas Log Space Heater at Aurora’s option in
accordance with Aurora’s warranty policy.
WARRANTY ON REPLACEMENT PARTS:
Parts replaced under warranty are warranted for the balance of their original warranty period.
DESIGNATION OF WARANTOR:
This warranty is extended by Aurora Climate Systems with respect to the Archer Gas Log Space Heater as described here,
while only in the possession of the original purchaser.
PRODUCT:
This Archer Gas Log Space Heater is comprised of the heater proper (including steel components and heat
exchanger), fan assembly, electronic components and moving parts. Except where specifically excluded from coverage
hereunder, this warranty covers all components designated. See Conditions, Exclusions and Qualifications below for further
information on product coverage.
CONDITIONS, EXCLUSIONS AND QUALIFICATIONS:
Repair and replacement work will be carried out by the approved Service Agent of Aurora on the basis shown above,
subject to proof of purchase and purchase date. Aurora will only accept claims under this warranty in strict accordance with
the conditions set out below.
1.
Cost of travelling by service personnel in excess of 25km each way will apply if Aurora’s approved service agent is
situated more than 25km from the installation. In such circumstances, Aurora is not obligated to cover any additional
travel or labour charges incurred by the service agent and such costs will need to be charged to the customer.
2.
The cost of transporting the Archer Gas Log Space Heater and parts between the nearest Aurora dealer or service
agent and its normal location and where is it necessary for the product to be returned to the manufacturer and then
returned back to the customer, these costs will be met by the customer.
3.
The cost of work or a service call where there is no fault with the heater, but where the defective operation or fault in
the heater is due to incorrect plumbing/ electrical installation not in accordance with Aurora’s installation
instructions and/or applicable local regulations, or where defects are caused by incorrect application, lack of
operating knowledge, abuse of the appliance or abuse of the appliance or damage caused by the installer, or other
persons attempting to install or repair the heater.
4.
In such cases, where Aurora Service Personnel attendance is required to correct faults in the product which are not
directly related to product and/or parts failure but are the result of improper installation and lack of operating
\knowledge of the appliance, Aurora Climate Systems will charge the purchaser of the appliance a fee calculated on
the basis of an $80.00 call out fee plus the labour rate of $60.00 per hour, as well as travelling expenses in excess of
25km each way to rectify such faults.
5.
Aurora expressly excludes any liability hereunder for defects or damaged caused by the
installation on or of any components not expressly authorised and approved by Aurora.
