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Aurora AOne, Technical Document

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57

Troubleshooting

What do the LEDs on my Hub mean?

LED 1 (Dot Symbol):
During Bootup the symbol will be off.
Once the wireless handlers are started
and ready (has restored persisted device
states) it will turn solid ON.
When Scan Mode(pairing mode) is active
the symbol will flash (long) every second.
If a Device joins it will indicate this by
making 5 short flashes.

LED 2 (! Symbol):
The led will flash to indicate errors.
1 flash when the cloud monitor fails to ping the Server (this could be due to lack of internet, Internet
Ports being blocked or a fault with the Server).

LED 3 (Wireless Symbol):
During boot the symbol will be off. It will turn solid ON when a WebSocket is connected.
Regardless of WebSocket connectivity the symbol will flash (short) when API calls are handled.

LED 4 (Power Symbol):
During boot the power symbol will flash. Once the application is started it will turn solid on.

The Hub displays Red Exclamation Mark after Rebooting

ISPs can change firewall requirements at will by means of automated firmware updates to their
routers. This can change overnight with no notification required.
BT, TalkTalk, Sky, PlusNet and others are doing this at the moment to combat IPTV streaming
devices.

This could have happened weeks, even months ago, but now the Hub has rebooted and tried to
initiate a new connection, it has now taken effect for our Hub and now the Ports and Firewall will
need to be looked at and opened to allow for a proper connection.

You could still try:
Turn the Hub and Internet Router off
Turn the Router back and and wait for Internet to come back on
Turn the Hub back on and wait for the 2 Green Lights

In Rare cases the following may work:
Turn the Hub and Internet Router off
Turn the Hub back on and wait for the 2 Green Lights
Turn the Router back and and wait for Internet to come back on

Summary of Contents for AOne

Page 1: ... difference between the AOne Samsung SmartThings Hubs 10 Can Multiple Users Connect to the Same AOne Smart Lighting System 11 What is the Signal Range of the AOne System App Hub 11 Is the AOne Hub waterproof 11 What cables are included with the Hub and what colour are they 11 Does the AOne Hub support Power over Ethernet PoE 11 What Smartphones are supported by the AOne system 12 Why doesn t a pro...

Page 2: ...s before general release 23 How can I request for a feature to be added to the App 23 Warranty Requirements 23 AOne Products Warranty Periods 24 Getting Started 25 Where do I download the App 25 How do I create an Account 25 How do I reset my Password 25 How do I delete an Account 26 How do I set up and acquire my AOne Hub 26 Can I pair multiple Hubs to my account 27 I can t acquire my AOne Hub to...

Page 3: ... Dimmers 35 Switches Remotes Dimmers 35 LED Strip 36 Placement External Factors 37 Tips for installing the AOne system 37 There is no standard installation All installations are unique 38 Hub location is important 39 Cable Trays 40 Usability 41 System App 41 Limits 41 Device 41 Phone 41 Internet 41 Aone App UI3 42 Getting Started with the AOne Zigbee App 42 Main Menu Tutorial 42 Spaces Tutorial Al...

Page 4: ...t is a Dynamic Event 55 How to configure a Dynamic Event 55 User Management 56 How do I share access to my AOne System with other users 56 Differences between Control Permissions 56 Full Control and Edit Mode 56 Full Control Mode 56 Troubleshooting 56 What do the LEDs on my Hub mean 57 The Hub displays Red Exclamation Mark after Rebooting 57 Device is Unavailable 58 AOne App crashing on Android De...

Page 5: ...he smart Devices can be retrofitted and are modular no need for specialised cable like systems of old It uses a secure bi directional wireless technology called Zigbee to send 128 bit encrypted commands Device types like lamps downlights sockets and dimmers are Smart Inside which means the wireless control is built into the Device To gain control of existing Devices you can use Make Smart with AOn...

Page 6: ...dimmed to 30 Then when people are ready to leave the room they can press a scene button or say Hey Google turn off meeting room App Wall Voice Control Within the AOne App users can control Devices individually or add them to a space and control them together they can be switched dimmed or colour tuned seamlessly You can set schedules for Devices to come on and turn off at specific times of day or ...

Page 7: ...on when they are not being used is a waste of energy and money With AOne smart sockets appliances can be scheduled to switch on and off and the built in power monitor shows which are using the most energy Set Lighting Scenes Scenes are a major part of the AOne platform Configured in the App they enable control from a smartphone or tablet Most importantly Kinetic controllers can replace your existi...

Page 8: ...8 Aurora AOne Product List ...

Page 9: ...ch lamp can use up to 80 less power at full brightness compared to traditional lamps such as CFL or Incandescent and if you dim the lights or use a different shade of white you ll use even less meaning you could save money in the long run Can I use AOne Devices without a Hub No AOne Devices can be used only in combination with a Zigbee Hub Can I use the AOne system outdoors The AOne smart products...

Page 10: ...dividual control of every light as this would only be possible if you installed Smart Inside luminaires What happens to my AOne Smart Lighting following a power cut Smart Zigbee based luminaires default to the On state at 100 Brightness following a power cut Power Based Devices such as the Double Sockets will default to the Off state This behaviour is actually an industry agreed standard for Wirel...

Page 11: ...g on external factors and obstacles in between the Hub and the nearest AOne Device In order to extend the signal range of the system each AOne Device acts like a range extender by relaying the ZigBee signal Signal can be relayed on up to 3 times before it may be too weak or the quality too low to relay further subject to external factors We recommend referring to the below showing how different so...

Page 12: ...the AOne system Whilst the Aurora AOne System is based on open technologies we are not able to ensure products from other brands are tested and fully interoperable with all of our software and hardware For guaranteed compatibility we recommend only using Aurora AOne Smart products How many AOne Devices I can have connected to my Hub You can use your AOne Hub with up to 60 smart Devices lights cont...

Page 13: ...without an Internet connection Yes your AOne system works all the time even when your Internet service goes down Of course without the Internet Schedules won t work if the Hub is rebooted and there is no connection However the system will continue to work and you will be able to control your lights via Smart Switches e g Kinetic and Sensors e g PIR Your phone needs to be in the same home network h...

Page 14: ...r Account if needed 3 On the Home Screen Tap 4 Set up Device 5 Works with Google 6 Search for Aurora AOne 7 Tap the Icon 8 Authorise 9 Wait for this process to finish 10 Your Devices should be showing on your Home Screen now You can now set up your Devices and control them via the Google Home App How do I set up Amazon Alexa Voice Control After setting up your AOne Hub and have paired your Devices...

Page 15: ...ting throughout various spaces with non smart fixtures we can offer homes and businesses the option to Make Smart with AOne Control This enables smart control of any of Aurora s 1000 products for either new or retrofit installations Understanding ZigBee Zigbee is a Mesh technology allowing for scalable networks of smart connected products spanning substantial ranges by use of multi hop technology ...

Page 16: ...0 Beam Angle 2 Year Warranty L70 25 000hrs B22 or E27 9 5W 2700K 6500K 806lm 2700K 240 Beam Angle 2 Year Warranty L70 25 000hrs B22 or E27 5 8W 2200K 5000K 470lm 5000K 300 Beam Angle 2 Year Warranty L70 25 000hrs 4W 1900K 380lm 320 Beam Angle 2 Year Warranty L70 25 000hrs GLS G125 ST64 120W 320W Inline Dimmer 1 10V Inline Dimmer 12 24V CV Strip Inline Controller Smarten any Triac dimmable lighting...

Page 17: ...nergy harvesting technology Zigbee Green Power Available as remote or wall controller Available in Black or White Programmable function keys No neutral wire needed UK retrofit Live and Switch live only 250W LED or resistive load Wireless 2 way switching using smart dimmer Min 20W circuit load per dimmer AOne ZigBee Smart Battery Rotary Dimmer Features Benefits Replace existing switch or add a new ...

Page 18: ...ub Possible Errors You May Encounter In reality most minor errors you may encounter will be related to the network connection and can be corrected simply by pressing Retry In some rare cases errors may be more persistent and require a little support to bypass Hub Already Acquired This indicates the Hub is already linked to another account Please ensure the customer hasn t already tried to set the ...

Page 19: ...st the signal When pairing several Devices identification can take up to 3 minutes to complete PATIENCE IS KEY ASIP Troubleshooting Devices Possible Errors You May Encounter There are a number of possible issues you may encounter when pairing ZigBee Devices due to the nature of the technology Here are the most common Lights Did Not Flash Lights not flashing when powered on indicates the Device was...

Page 20: ...connectivity to your mesh network of Devices improving overall performance dramatically Although the number of hops is unlimited as discussed earlier an ideal number to stick to is 3 Sticking to 3 hops will ensure smooth operation of the system We appreciate that not all homes will have Cat6 cabling so here are a few options to get the Hub in the right place ...

Page 21: ...ring initial setup the AOne Hub needs a secure encrypted connection to any Device attempting to connect via the internet This is in order to download unique information about the Device created by the AOne app This security prevents any other Device from connecting to the Hub To do this the Hub uses specific ports not normally used for other network traffic UDP Ports 5560 5566 UDP ports 5562 5565 ...

Page 22: ...ed to meet the dimmer s minimum load and can affect dimming performance in 2 wire scenarios It s possible to improve dimming range and smooth out min load flickering by fitting a residual load dummy load which adds a 10W solid state load similar to that of a halogen or filament lamp Whenever another brand of lamp is to be used with an Aurora dimming product ALWAYS ensure it is tested before instal...

Page 23: ...reference Feature Request Warranty Requirements For warranties to be valid the below is required The Date of Purchase is confirmed by an official receipt issued at the time of purchase or by a bill of sale The Company is promptly informed of the defect The Goods have not been altered or modified in any way The Goods have been installed by a qualified electrician in accordance with the instructions...

Page 24: ... AU A1VG125Z5E 19 AU A1VGSZ5E 19 AU A1VST64Z5E 19 2 Years Battery Rotary Dimmer 1 2 Gang AU A1ZBR1GW AU A1ZBR2GW 2 Years Rotary Dimmer Module 1 2 Gang AU A1ZB2WDM AU A1ZB2WDM1P AU A1ZB2WDM2P 3 Years Kinetic Wall Controller Remote W White B Black AU A1ZBKWCW AU A1ZBKWCB AU A1ZBKRW AU A1ZBKRB 2 Years Smart Remote Control AU A1ZBRC 1 Year Triac Inline Dimmer 120W 320W AU A1ZB120 AU A1ZB320 3 Years 1 ...

Page 25: ...e an Account 1 After downloading and installing it open the App 2 Press CREATE NEW ACCOUNT 3 Type your Name Email and Password 4 Read and agree to our Terms Conditions Privacy Policy 5 You should receive an Activation Code sent to your email 6 Enter the Activation Code in the App and tap Go 7 You will then have to set up and acquire the Hub How do I reset my Password If you forget your password pl...

Page 26: ...ack to the login screen How do I set up and acquire my AOne Hub 1 Connect the Ethernet cable to one of the open ports on the back of your broadband router then connect the power supply into a plug socket 2 You ll see four solid led lights on the Hub and then the last green light showing power connection will start to flash The flashing green start up sequence can take anything between 3 5 minutes ...

Page 27: ...the internet 7 You have the latest version of the application for your Device 8 Your mobile Device or tablet has an internet connection 9 If using the QR scanner the camera on your mobile Device is clean and without any dirt on the lens Try an alternative Ethernet port on your router 1 Disconnect the Ethernet cable from the router 2 If you have a network switch or have multiple routers bypass them...

Page 28: ...ternet Router For comprehensive instructions on using your firewall and updating your settings please refer to your Router manufacturer s or Internet Service Provider s website How to remove unpair Hub from an Account Method 1 On the main page tap the Hub icon in the Top Left Press and hold on the Hub you want to remove Press Yes to Remove the Hub from the Account Method 2 Go to the Set up Devices...

Page 29: ...nutes so please do not disconnect the Hub during this time Once the AOne Hub has two solid green lights the first and the last sign in to the AOne app After the Hub has successfully synchronised you will then need to continue with Device pairing Please make sure that your Hub has no flashing red exclamation mark The flashing red exclamation mark shows issues with the Internet connection How to kno...

Page 30: ...ur home cannot be seen from the open Internet We keep our AOne products regularly updated with the latest security fixes and patches and we recommend all our customers to do so and regularly check and install the AOne App updates which can be done within the app or on the App Store How long does it take to install a Software Update on the AOne Hub A software update of the AOne Hub can take up to t...

Page 31: ...g with your AOne System you will have to get in touch with us and provide the new City you are in to adjust the Hub s settings To use the feature you will have to select it as a time option when setting up Schedules or setting up a Sensor Regarding the Offset feature when creating a Schedule using Sunrise Sunset The Trigger time for the Schedule can be offset by up to 90 minutes prior or following...

Page 32: ...ton function between dimming or scene cycling Designed and manufactured in Italy To find out more please visit our website or get in touch with us https auroralighting com gb trade productdetail sv vk Can Lamps be used with IP Rated Outside fittings Possibly but the colour will most likely be affected by the position angle and lens of the fitting causing the colour to have a different tint than wh...

Page 33: ...ng your lights and making changes adding new Devices organising Spaces etc What does OTA mean OTA stands for Over The Air It is a method of delivering software updates to devices without needing to physically connect them to a computer or other update device Is Power Draw Monitoring available in the App Yes you can view the current power draw for the following Devices in the App Inline Relay Plug ...

Page 34: ...such as Home Assistant ZigBee2MQTT or IFTTT are currently not officially supported There is no way to OTA Devices if they are not paired to one of the approved Hubs We are investigating a way to provide these files so that users can update their Devices if they are paired to other Hubs Platforms Why can you not turn off the LED for the Double Sockets The BS1362 safety standard states that any sock...

Page 35: ...ling non smart dimmable LED Lamps on a circuit and install a Smart Dimmer to control them This reduces the total amount of Smart Devices required allowing you to control dozens of lights with a minimal amount of Smart Products meaning you can install other Smart Products on one Hub Switches Remotes Dimmers For a physical or secondary control solution you can install one of the options available su...

Page 36: ... Cool White Red Green Blue Power Most Single Colour and Colour Tunable LED Strips will be fully compatible with the AOne Controllers Most RGB LED Strips on the market are RGBW or simply RGB they don t have separate LED Chips for Warm White Cool White meaning that you will not be able to use all the features available on the AOne Controller We recommend checking that the RGB LED Strip you are purch...

Page 37: ...etc 5 The different types of Devices can also impact how many Devices a Hub can support For example Devices that are sending energy information eg Double Socket or occupancy eg PIR information back to the Hub will reduce the max number of Devices that a Hub can effectively handle Kinetic Switches will perform better in small to medium sized Systems The more information being sent to a Hub will cau...

Page 38: ...Bee network with multiple hops The distance between Devices and the Hub will need to be closer if the wall or ceiling between them are composed of solid material In particular placing AOne Devices on top or near to metal can reduce their Zigbee signal strength by at least 20 A Zigbee system will perform better in a large open space where the signals are not being impeded When using a Zigbee networ...

Page 39: ...and how the mesh works detailed in the image below are the signal boundaries Hub 60 to 69 Blue Good 70 to 79 Green Acceptable 80 to 89 Yellow Poor 90 to 99 Orange Bad 100 Red Difficult However do be aware that there are many external factors that will affect the performance of the overall system such as Phones High Powered Speakers Wall Amount Thickness Building structure Spacing of Devices other ...

Page 40: ... somewhere away above the cable tray 6 Don t place AOne controllers on top of LED drivers as this can have a worse effect than the cable tray as the driver will be generating an electromagnetic field encompassing the controller 7 Use more cable between the AOne controller and the driver and at least more than 30cm apart 8 Avoid placing relays or controllers next to power sockets as this causes int...

Page 41: ... System won t be overloaded and will be less likely to experience performance issues Device Device performance is based on the performance of the entire System This means that if some Devices in a Space have poor Signal Connection the rest of the Space will also perform in a similar fashion Battery Kinetic operated Devices will seem to not work or appear to be slow when using them if the above app...

Page 42: ...enes and Schedules to change your lighting Spaces throughout the day to suit your needs Or jump into the Space view to control individual Devices and tweak levels You can now use motion sensors to activate different Scenes throughout the day Why not create a cool bright Scene for the morning to wake you up and a warm dimmed Scene for the evening to help you relax Main Menu Tutorial ...

Page 43: ...roup While Devices can only be in 1 Space Group you can nest Spaces and Groups in other Spaces Groups For example you can have your Living Room Downlights in the Downlights Group and nest that inside your Living Room Space along with the other devices in your Living Room This allows you to turn On Off a group of Devices quickly without affecting the rest of the Devices within the Space The nested ...

Page 44: ...lights This provides you with a quick solution to control only a specific Group of Devices within a Space instead of controlling the whole Space or individual Devices How to create manage Groups Create 1 On the Main Menu tap the 3 dots 2 Tap Create new Space Group 3 Create a Custom Name 4 Tap the Create as Group button 5 Tap Save when done 6 Your Group is now created Manage 1 Go into the Space you...

Page 45: ...e Controller Step 1 Switch your lights off and on 6 times at the mains allowing a one second pause between clicks Your lights should flash twice to signal the AOne Controller is in pairing mode Once paired they will flash a third time to indicate that pairing has been successful If not repeat the process Alternatively follow steps 2 and 3 Step 2 Press the button on the side of the AOne Controller ...

Page 46: ...or approximately 10 seconds The LED ring around the buttons will begin flashing repeatedly Plug in Adaptor Pairing your Smart Plug Press and hold down the power button for approximately 15 seconds The red light will begin flashing repeatedly every second NB The red light will flash once after 5 seconds twice after 10 seconds and then repeatedly after 15 seconds Pairing your V2 Smart Plug Press and...

Page 47: ...or approximately 4 seconds The red light will begin rapidly flashing Switches Battery Dimmer Pairing your Battery Dimmer Installation note To make sure that your Battery Dimmer is installed correctly remove the faceplate and check the arrow is pointing upwards Pairing Mode To put the Device into pairing mode hold the rotary knob for 6 seconds When the Dimmer has entered pairing mode the red LED wi...

Page 48: ...he dimmer will begin flashing repeatedly How to rename Devices You can rename Devices in the Pairing Screen once they have paired and are showing in the App Simply tap on the Device change the name and press Save If you wish to rename a Device at a later date 1 From the Main Page go to the Set up Devices section in the App 2 Tap on the Device you want to rename 3 Tap Identify to know which Device ...

Page 49: ...section in General Information 9 Set day for Event Everyday Weekdays Weekends One specific day Monday Sunday then press Save 10 Set the daylight sensitivity for motion detection the Motion Sensor can detect the amount amount of light in the vicinity measured in Lux by moving the Lux slider to your desired value the higher the slider value the more likely it is for the Sensor to be triggered then p...

Page 50: ...with the choice of Sunrise Sunset then press Save Choosing Sunrise Sunset for the first time will require you to allow the App to gather your Location check the Sunrise Sunset section in General Information 10 Set day for Event Everyday Weekdays Weekends One specific day Monday Sunday then press Save 11 Once you are happy with your settings finalise the Event and enable it by pressing Save 12 The ...

Page 51: ...olour Cycle Scenes then press Save Functionality options depend on the Devices in the Space 5 Press Save once you are happy with your Single Battery Dimmer settings to go back to the All Devices page Dual Gang Dimmer 1 Go to Set up Devices 2 Tap the Aurora Battery Dimmer Single Knob you want to set up under the Switches category 3 Select a Target Space for the Left Dimmer Knob to control then pres...

Page 52: ...ife the LED will flash once every 10 minutes How to configure 2 Way Dimming Slave Mode for the Rotary Dimmer 1 Ensure the Master Dimmer is paired and working 2 Ensure the Slave Dimmer has been wired correctly as per the below instructions and set to Slave mode using the Dipswitch on the module itself before it s powered on 3 Go to Set up Devices 4 Tap the Aurora Wall Dimmer control you want to set...

Page 53: ... Brightness Colour Temperature Warm White Cool White and Colour From Colour Wheel How to configure a Scene 1 Go into the Space you want to create a Scene 2 Either set up your Space the way you want the Scene to be or 3 Tap the Scene icon and you will be taken to the Scene creation menu Alternatively tap the 3 dots and select Create Scene 4 Enter the name you wish 5 Tap the Scene icon on the left t...

Page 54: ...ene menu and make your choice then press Save If you have chosen This Space proceed to the next step If you have chosen Device in this Space select the Device you want to control then press Save 7 If you have chosen This Space or Device in this Space you can choose the Set Event on off If you have selected Scene you can only turn a Scene on 8 Set time for Event you can choose either a specific tim...

Page 55: ...Dynamic Event 1 Go into the Space you want to create a Dynamic Event 2 Tap the 3 dots 3 Select Create a Dynamic Event 4 Press Add new Event 5 Select the Scene you wish to be enabled when the Event triggers 6 Set time constraints for the Event you can choose All day or between two times with the choice of Sunrise Sunset then press Save Choosing Sunrise Sunset for the first time will require you to ...

Page 56: ...Wait a few seconds The user should now be able to connect to the Hub To remove a User from being able to have access to your System tap their email on the Share screen then tap Remove Refresh the screen and if their email is gone you have been successful Differences between Control Permissions There are currently two Access Modes you can set a Shared account or current Phone Tablet to Full Control...

Page 57: ...er symbol will flash Once the application is started it will turn solid on The Hub displays Red Exclamation Mark after Rebooting ISPs can change firewall requirements at will by means of automated firmware updates to their routers This can change overnight with no notification required BT TalkTalk Sky PlusNet and others are doing this at the moment to combat IPTV streaming devices This could have ...

Page 58: ... Update your apps App engineers are giving their best to deliver a great experience to the users which is why they are constantly working on improvements If users complain about the issue including freezing and crashing developers will fix it with an update That is why it is essential to regularly update all your apps or at least the ones you use daily 1 Open Google Play App 2 Tap on three horizon...

Page 59: ...h an update to the app 1 Open the App Store and go to the Updates tab 2 Install any updates available to the application which is exhibiting crashing problems or bugs 3 Relaunch the freshly updated app 4 You can also try to delete the crashing app and then reinstall it Reinstalling apps you will dump app cache at the same time and those caches can sometimes be the cause of the app crashing in the ...

Page 60: ...rst then the Power cable and wait for 2 Green Lights 4 Starting from the closest Device to the Hub proceed to turn on Devices one by one if possible otherwise circuit by circuit 5 Proceed until you have turned on the last farthest away Device How to Reset Amazon Alexa Google Home Skills You can either simply remove then re install the Aurora AOne Skill which will resolve most issues otherwise you ...

Page 61: ...d This may be due to a number of reasons such as issues with the circuit heat or general failure To resolve this you will need to replace the Power Supply cable If you are within your Warranty Period 1 Year we can replace it for you Otherwise you may have to source one The specification required for the Power Supply are AC 100 240V to DC 5V 2A Power Supply Adapter DC Connector Jack ...

Page 62: ...ing 6 Tap New Lighting Automation 7 Which Devices do you want to control Choose the Master Dimmer 8 What do you want to do Choose Mirror Behaviour 9 Mirror which switch Choose Slave Dimmer 10 Tap Next and name your Automation if you wish to Add a second Routine 1 Scroll down and tap Smart Lighting 2 Tap New Lighting Automation 3 Which Devices do you want to control Choose the Slave Dimmer 4 What d...

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