Auerswald COMfortel 500, Operating Instructions Manual, Page: 36 / 40

36
This section should assist you in resolving small disruptions yourself.
The telephone is not working!
쐽
Make sure that the plug on the
connectioncord and the headset spiral
cable are correctly inserted into the
sockets.
쐽
Connect another telephone to the
telephone connection socket. If the
problem continues despite using a
different telephone, the problem may
lie with your network provider or with
the PBX in between.
The telephone does not ring!
쐽
Make sure your ringer is turned on.
See
Page 26 .
쐽
Make sure that the plug on the
connectioncord are correctly inserted
into the sockets.
The telephone does not dial!
쐽
Make sure the correct dialling type is
enabled. See
Page 28 .
My communication partner cannot
hear me!
쐽
Check whether Mute is activated.
Deactivate it by pressing the
Microphone key
.
The speed dialling keys are not
working as expected!
쐽
If you are operating your telephone on
a PBX, external calls may require that
you dial the exchange line access
number (for example, “0”) before
dialling the actual telephone number.
This must be programmed into the unit.
쐽
If your are operating your telephone on
a PBX, it may be necessary to enter
specific dialling pauses for external
calls.
The telephone number of the caller
is not shown on the telephone
display!
쐽
Check whether the transmission of
telephone numbers has been enabled
by your network provider.
쐽
If your telephone is being operated on
an Auerswald PBX, check whether the
required settings for displaying
telephone numbers have been
configured. See
Page 24 .
쐽
The caller can suppress the telephone
number. In this case, your display will
show either no telephone number or
the message “PRIVATE”.
Troubleshooting