CHAPTER 7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
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To upgrade the Android Package Kit (APK):
1.
Download the required APK to sdcard/teams.apk
For example use the following:
SCP <file name> admin@<DeviceIP>>:/sdcard/teams.apk
2.
Update the APK using the following:
pm install -r -g /sdcard/<filename>
3.
Delete the old APK using the following:
pm uninstall com.microsoft.skype.teams.ipphone
If the new APK is older than the existing one, delete the existing APK before installing
the new one.
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To collect logs:
1.
Collect logs using the following:
command/bugreport 1
2.
Wait until the logs are created (see in /sdcard/logs/bugreports/ that there is a .gz file)
3.
Get the logs from the "/sdcard/logs/bugreports/" folder.
For example, use the following:
SCP admin@<DeviceIP>:/sdcard/logs/bugreports/<log file name>
C:\<destination Directory>
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To install the Client Certificate:
1.
Download certificates to /sdcard/devcert/
2.
Install the certificate using the following:
setprop ctl.start sdcard_certs_install.
Microsoft Teams Admin Center
The Microsoft Teams Admin Center allows network administrators to troubleshoot issues
encountered with the phone.
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