AudioCodes 400HD Series, User'S And Administrator'S Manual

Page: 117 / 130

CHAPTER 7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
Remote Logging (Syslog)
Remote Logging via Syslog provides the same log level as Device Diagnostics (performed via the
Microsoft Admin Center) with some additional information that may be relevant to device
issues (not Teams application issues). Device Diagnostics via the Microsoft Admin Center are
saved to the device sdcard and collected after the event. When performing Remote Logging via
Syslog, the logs are collected in real time.
Remote Logging via Syslog can be enabled from the
■ Android Phone Utility on page 105
■ below
➢
To enable Remote Logging via Syslog from the Android Phone Utility:
1. In the Android Phone Utility (see Android Phone Utility on page 105 for more information),
enter the phone's IP address, click SSH Connect and browse to a folder on the PC to which
to send the information.
2. In the 'PC IP Address' field, enter the IP address of the PC on which the utility is installed
and then click the
Start Syslog button.
3. Open the folder on the PC to which you commanded the application to send the
information, and then locate the Syslog file.
4. To view Syslog, you can optionally download the Syslog Viewer available in AudioCodes'
website.
➢
To enable Remote Logging via Syslog from the phone:
1. Log in to the phone as Administrator and go back.
2. In the ‘Device administration’ screen, select Debugging .
- 110 -