45
TROUBLESHOOTING
Problems
Causes
Remedy
Bluetooth/Phone
No connection or pairing of the devices.
Bluetooth function of the phone is not
enabled.
Enable Bluetooth function in the phone
settings.
Bluetooth enabled but the phone is not
visible.
Enable „visible“ in the phone settings.
The Bluetooth standard of the phone is not
compatible.
Use a compatible phone.
Too many Bluetooth devices are registered
in the device.
Delete unused Bluetooth devices from the
storage of the device.
Bluetooth connection is too quiet
The preset volume is set too low.
Set the preset volume under Apps - Audio -
Advanced - Bluetooth on a higher value.
No Bluetooth audio function.
The Bluetooth audio function is not
enabled.
Enable the function in the phone settings.
The Bluetooth standard of the phone is not
compatible.
Use a compatible phone.
The phonebook is not adapted.
The phone does not support the standard.
No remedy, your phone is outdated.
The phone allows no access to the
phonebook not via Bluetooth.
Change the settings on the phone
(See manual of the device).
Front-/rear camera
No transmission on the screen.
The camera is not properly connected to
the device.
Check the connections for any mistakes.
The camera was installed improperly.
Check the installation for any mistakes.
Wrong camera video format or incompat-
ible model.
Replace the camera with a compatible
model or refer to the owner‘s manual of
the camera.
The device is turned off, but in reverse gear
the camera transmission is shown and the
device can not be operated.
The rear camera has priority for safety
reasons and also starts the transmission
when the device is turned off.
Only after the reverse drive has finished,
the device is operatable again and can be
started.
Driver information display or parking
sensors
No or faulty display.
Your vehicle is not suitably prepared or a
CAN bus error exists.
Consult a specialized dealer.
Multifunction steering wheel
No or faulty operation of the device.
Your vehicle is not suitably prepared or a
CAN bus error exists.
Consult a specialized dealer.
