Appendix
64
Customer Service Center (for service canceling
procedure in case of loss or theft)
From a land-line phone,
0077-7-113
(toll free)
From an au mobile phone,
113
without area code
(toll free)
Business hours 24-hour (7 days a week)
Keitai Guarantee Service Plus (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 - 21:00 (7 days a week)
Online Repair Desk (24 hours a day over the Internet)
https://cs.kddi.com/support/n_login.html
• The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of
spontaneous failure (not the cause damage, such as
water wet, but does not power on, the screen does
not function or other), it will be accepted by phone for
interview is required.
• To apply for the Internet, you need the e-mail address.
■
au after-sales service information
Service
Keitai Guarantee
Service Plus LTE
Members
Others
Replacement
cell phone
delivery
service
Spontaneous
failure
1st
year
Free of
charge
No
recompense
2nd
year
or
later
Customer
charge
1st: 5,000
yen
2nd: 8,000
yen
Partially damage,
water soak,
irreparable damage,
theft or loss
Holding over
and repair
Spontaneous
failure
1st
year
Free of
charge
Free of
charge
2nd
year
or
later
Free of
charge
(three-year
warranty)
Actual cost
Partially damage
Customer
charge
Upper limit:
5,000 yen
Water soak,
irreparable damage
Customer
charge
10,000 yen
Theft, loss
No
recompense
No
recompense
(model
change)
