Appendix
62
• Fully charge before update. If the update is started with
the battery power low or battery power becomes low
during update, software update cannot be done.
• Check the radio wave condition. Software update may fail
in poor reception area.
• Any operations are not available during software update.
Calling 110 (Police), 119 (Fire/Ambulance), 118 (Maritime
rescue) is not available. Alarm does not work, either.
• If software update has failed or stopped, perform the
same procedure again.
• Update is unavailable during international roaming.
• If you fail to update software, it may become impossible
to operate the product. If this happens, bring it to an au
shop or PiPit (not accepted by some shops).
Downloading and updating
software or OS
Update files can be downloaded from the Internet web site
into the product directly.
Selecting "Start major update" downloads the OS for the
product.
1
Apps list
→
[Settings]
→
[About phone]
→
[Software update]
2
[Start updating software]/[Start major
update]
From here on, follow the onscreen instructions.
After-sales service
■
When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
◎
Before handing in the product for repair, make a backup
of the contents of memory since they may disappear
during repair. Note that the Company shall not be liable
for any damages and loss of income should the contents
of memory be altered or lost.
◎
Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎
Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to
cell phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
