Appendix
60
◎
For the latest information on accessories, visit the au
homepage (
http://www.au.kddi.com/
) or contact the
Customer Service Center.
◎
Accessories on this page can be purchased from au online shop.
Some accessories may not be purchased due to the availability.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning,
check the following:
Symptom
What you should check
Page
Cannot turn on
power
Is the internal battery charged?
P. 15
Is
F
pressed and held?
P. 18
Is the charging lump blinking yellow?
P. 19
Cannot charge
the battery pack
Is the charger connected
correctly?
P. 17
Is the temperature of the product
or battery pack high or low?
Charging may stop due to the
temperature of the product or
battery pack.
P. 15
Are the specified accessories
(adapter, etc.) used to charge?
P. 17
Symptom
What you should check
Page
Cannot operate/
The screen
freezes/Cannot
turn off power
Press and hold
F
for 11
seconds or longer to force
shutdown and restart.
P. 19
The power goes
off
Is the internal battery fully
charged?
P. 15
The power is
going off while the
activation logo is
displaying
Is the internal battery fully
charged?
P. 15
Cannot make
calls
Is the power turned on?
P. 18
Is your au Nano IC Card 04
inserted?
P. 12
Cannot receive
calls
Is signal strong enough?
P. 23
Is the product out of the service
area?
P. 23
Is the power turned on?
P. 18
Is your au Nano IC Card 04
inserted?
P. 11
" " (out of service
area) appears
Is the product out of the service
area or in an area where the signal
is weak?
P. 23
Is the built-in antenna covered
with finger etc.?
P. 10
Is an IC card other than au Nano
IC Card 04 inserated?
P. 11
Cannot operate
key/touch panel
Is the power turned on?
P. 18
Turn off the power and then turn it
on again.
P. 18
