AU SCV32, Basic Manual, Page: 43 / 48

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Appendix Appendix
Replacement mobile phone delivery service
◎When you have trouble with your au cell phone,
replacement cell phone (same model, same color*) is
delivered to the specified place by calling to. Return your
damaged cell phone within 14 days after the replacement
cell phone is delivered.
* In the event that it is difficult for au to provide the same
model and color, we will provide you with another replacement
mobile phone and color which is to be specified by us.
◎ Available up to twice in a year from the day you use this service
as a start day. If you do not use this service in the past year at
the subscription to this service, it will be 1st and if you use, it
will be the 2nd.
* For details, refer to au homepage.
Holding over and repair
◎ Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the customer
are not covered by this service.
◎ You cannot receive a refund for replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer
casing.
Unlocking the SIM lock
You can unlock the SIM lock for this product. If you unlock
the SIM lock, you can use other carrier's SIM cards.
• The au homepage and au shops are accepting requests to
unlock the SIM lock.
• If you use another carrier's SIM card, some services and
functions may be restricted. Note that au does not guarantee
any operations.
• To unlock the SIM lock, on the home screen, [基本フォルダ
(Basic folder)] → [Settings] → [About device] → [Status] →
[SIM card status].
• For more details, refer to the au homepage.
https://cs.kddi.com/support/simcard/ (in Japanese only)