ATEN KN1000A, User Manual, Page: 176 / 191

KN1000A User Manual
162
Troubleshooting
General Operation
Problem Resolution
Erratic operation The KN1000A needs to be started before the KVM switch
1. If the KN1000A is connected to a KVM switch, make
sure to power it on before powering on the switch.
2. If the KVM switch was started before the KN1000A,
reset or restart the KVM switch.
The KN1000A needs to be reset (see Firmware Upgrade /
Reset Switch , page 11).
I cannot access the
KN1000A, even though I
have specified the IP
address and port number
correctly. If the KN1000A is behind a router, the router’s Port
Forwarding (also referred to as Virtual Server ) feature
must be configured. See Port Forwarding , page 153, for
details.
Mouse pointer confusion If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display function to shrink the non-
functioning pointer. See page 80 for details.
Mouse movement
extremely slow There is too much data being transferred for your
connection to keep up with. Lower the video quality (see
Video Settings , page 88) so that less video data is
transmitted.
Changing Mouse Sync
Mode to Manual makes the
KN1000A crash. The KN1000A hasn’t crashed. You can wait
approximately 5 minutes for normal operations to resume,
or you can reset the KN1000A to get it going right away
(see
Firmware Upgrade / Reset Switch , page 11).
I cannot access my PN9108
when I click the
Power
Management icon.
Since the PN9108 already has over IP functionality, there
is no need for the KN1000A to provide it. Therefore, only
PON devices that do not have their own over IP
functionality (such as the PN0108) are supported.
When I am in a web
browser session, and
making configuration
changes, and I am timed
out, the settings changes I
have made are lost. If you do not click Apply , the KN1000A is not aware that
you are working, and times you out. Without clicking
Apply , none of your changes are recognized. You must
click Apply as you go along in order to have the settings
saved on the KN1000A and reset the timeout counter.
The Windows Client link
does not appear in the
Remote Console Display
when I log in with Firefox.
The Windows Client link requires ActiveX. Since Firefox
does not support ActiveX only the Java Applet is
available.