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Appendix

Technical Support

International



For online technical support – including troubleshooting, documentation,
and software updates:

http://support.aten.com



For telephone support, see

Telephone Support

, page vi.

North America

When you contact us, please have the following information ready beforehand:



Product model number, serial number, and date of purchase.



Your computer configuration, including operating system, revision level,
expansion cards, and software.



Any error messages displayed at the time the error occurred.



The sequence of operations that led up to the error.



Any other information you feel may be of help.

Email Support

[email protected]

Online
Technical
Support

Troubleshooting
Documentation
Software Updates

http://support.aten.com

Telephone Support

1-888-999-ATEN ext 4988

1-949-428-1111

Summary of Contents for Altusen SN3001

Page 1: ...User Manual SN3001 SN3001P SN3002 SN3002P SN3401 SN3401P SN3402 SN3402P Secure Device Server ...

Page 2: ...is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Ca...

Page 3: ...n explains how to log into the Secure Device Server from a web browser Chapter 4 Web Console explains the administrative procedures that are employed to configure the Secure Device Server s working environment Chapter 5 User Management details login accounts and third party authentication services supported such as RADIUS Chapter 6 Port Operating Modes introduces the SecureDevice Server s operatin...

Page 4: ...and troubleshooting information at the end of the manual Conventions This manual uses the following conventions Monospaced Indicates text that you should key in Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential...

Page 5: ...02P SN3401P SN3402P 1 terminal block 1 foot pad set 4 pcs 1 DIN rail mount kit 1 user instructions Check to make sure that all of the components are present and in good order If anything is missing or was damaged in shipping contact your dealer for assistance Read this manual thoroughly and follow the installation and operation procedures carefully to avoid any damage to the Secure Device Server o...

Page 6: ...f locations and telephone numbers User Information Online Registration Be sure to register your product at our online support center Telephone Support For telephone support call this number International http www aten com North America http www aten usa com International http eservice aten com International 886 2 8692 6959 China 86 400 810 0 810 Japan 81 3 5615 5811 Korea 82 2 467 6789 North Ameri...

Page 7: ...uld the programs prove defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this ...

Page 8: ... Overview 1 Features 2 Serial to Ethernet Connectivity 2 Hardware 2 Security 3 System Management 3 Hardware Overview 4 SN3001 SN3001P SN3002 SN3002P 4 Front View 4 Rear View 4 Top View 5 SN3401 SN3401P SN3402 SN3402P 6 Chapter 2 Hardware Setup Before you Begin 9 Placement Options 9 Wall Mount 9 DIN Rail Mount 10 Parallel DIN Rail Mount 10 Perpendicular DIN Rail Mount 11 Rack Mount 12 Installation ...

Page 9: ...Mode 30 Network 37 System 38 General Settings 39 General 39 Time 41 Notification 42 SMTP 42 SNMP 43 Syslog 44 Advanced 45 Security 46 Access Protection IP Filter 46 Security Level 47 Account Policy 47 Security Certificate 48 Update Restore 49 Firmware Update 49 Backup Restore 50 Protocol Gateway 51 User Accounts 52 Logs 53 Chapter 5 User Management Overview 55 User 55 Adding Users 56 Editing Users...

Page 10: ...us Gateway 66 Typical applications 66 Chapter 7 Port Access Overview 69 Telnet SSH 70 SNViewer 70 Control Panel Functions 71 Data Import 72 Encode 72 Terminal Settings 72 Chapter 8 Remote Terminal Operation Overview 75 Terminal Login 75 Telnet Login 75 SSH Login Linux 76 Third party Utility Windows 76 Terminal Main Menu 77 Chapter 9 Virtual Serial Port Manager Overview 79 Real COM Port Management ...

Page 11: ...Linux Commands 86 Mapping Unmapping Virtual Ports 86 Virtual Port Naming Rules 86 Appendix Safety Instructions 87 General 87 DC Power 89 Rack Mounting 90 Technical Support 91 International 91 North America 91 Specifications 92 SN3001 SN3001P SN3002 SN3002P 92 SN3401 SN3401P SN3402 SN3402P 94 Clear Login Information 97 Troubleshooting 98 Limited Warranty 99 ...

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Page 13: ...ccess the serial devices connected over a TCP IP network by utilizing the Secure Device Server s Real COM or TTY drivers This feature also breaks through the port number and distance limitation barriers encountered with PC hardware With SSL and SSH protocol support for encrypting data transmission the Secure Device Server ensures secured data transmission over both private and public networks Inst...

Page 14: ...ent Telnet and Console Management Direct Telnet Software configurable termination 120Ω and pull high low resistor 1K ohms or 150K ohms integrated to the RS 485 mode to avoid signal reflection SN3401 SN3401P SN3402 SN3402P only Real COM Real TTY and Fixed TTY drivers for Windows Linux and UNIX Convenient console management access via Java viewer SSH Telnet or third party clients such as PuTTY Easy ...

Page 15: ... setup wizard for fast configuration Terminal based access with a menu driven UI via Telnet SSH Online offline detection of connected RS 232 serial devices including terminal blocks automatically send event notifications when the devices are offline e g power failure for device status monitoring System event logs will be saved to internal memory or Syslog server Port logs will be saved to internal...

Page 16: ... Connects the Secure Device Server to the network For SN3001P SN3002P PoE 802 3af compliant it can be simultaneously supplied power through a PoE switch 2 reset button Pressing and holding for less than three seconds performs a system restart Pressing and holding for more than three seconds returns its settings excluding user account settings and privileges to their default status 3 power terminal...

Page 17: ...een or orange when data is being sent or received via the unit s RS 232 serial port 1 3 serial port 2 LED Lights green or orange when data is being sent or received via the unit s RS 232 serial port 2 SN3002 SN3002P only 4 status LED Lights or blinks yellow green respectively for normal operation or startup and lights red when an error i e hardware failure and DHCP irregularity occurs 5 power LED ...

Page 18: ...the network For SN3401P SN3402P PoE 802 3af compliant it can be simultaneously supplied power through a PoE switch 2 reset button Pressing and holding for less than three seconds performs a system restart Pressing and holding for more than three seconds returns its settings excluding user account settings and privileges to their default status 3 power terminal Connects the Secure Device Server to ...

Page 19: ...ia the unit s serial port 1 3 serial port 2 LED Lights green or orange when data is being sent or received via the unit s serial port 2 SN3402 SN3402P only 4 status LED Lights or blinks yellow green respectively for normal operation or startup and lights red when an error i e hardware failure and DHCP irregularity occurs 5 power LED Lights green when the Secure Device Server is powered and ready 4...

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Page 21: ... Mount To wall mount the Secure Device Server doe the following Using 4 self supplied screws users can mount the unit onto a wall via the screw holes at its sides as shown below 1 Important safety information regarding the placement of this device is provided on page 87 Please review it before proceeding 2 Make sure the power of all devices to be connected have been turned off ...

Page 22: ...ncluded to mount the Secure Device Server onto a DIN rail as instructed below Parallel DIN Rail Mount 1 To mount the unit parallel to the DIN rail attach 2 DIN rail mount brackets onto the unit with the 4 screws provided via its center screw holes 2 Hang the unit onto the DIN rail ...

Page 23: ...hape mounting bracket onto the unit with 2 M3x6 screws via its center screw holes at the side opposite to its grounding terminal 2 Using 2 of the 4 screws enclosed attach 1 DIN rail mount bracket onto the side of the L shape mounting bracket 3 Hang the unit onto the DIN rail ...

Page 24: ...low 1 Place the device onto the mounting plate while latching one of its rack ears onto the plate s protruded dot as illustrated below 2 Secure the device to the mounting plate using the hexagon head screw supplied Users can secure the Secure Device Server either with its serial port s facing inward or outward Mounting Plate Protruded dot Protruded dot ...

Page 25: ...Chapter 2 Hardware Setup 13 3 Position and align the holes on the VE RMK1U frame with that of the rack and secure the frame onto the rack with 2 self supplied screws as illustrated below ...

Page 26: ...ting plate assembly to one of the slots on the VE RMK1U frame and then secure the mounting plate to the frame with the plastic captive screw provided Note Up to 4 Secure Device Servers can be secured onto a VE RMK1U frame VE RMK1U Frame slot 1 slot 2 slot 3 slot 4 ...

Page 27: ...e unit by connecting one end of the grounding terminal and the other end to a suitable grounded object Note Do not omit this step Proper grounding helps prevent damage to the unit from power surges and static electricity 2 Connect the unit s serial port s to one or up to two serial device s Note The SN3001 SN3001P SN3002 SN3002P supports RS 232 connections and SN3401 SN3401P SN3402 SN3402P support...

Page 28: ...rature tolerance of the power adapter is 0 40 C If your environment temperature is 40 60 C you can only power the device via the power terminal Connect DC and wires DC 9 48 V to the unit s power terminal with the terminal block provided 5 After supplying power wait for about 50 seconds for the Secure Device Server to be ready and lights its status LED in constant green Note When more than one powe...

Page 29: ...ssignments The pin assignments of Secure Device Server s serial ports are provided below Pin Configuration RS 232 RS 422 RS 485 4 wires RS 485 2 wires 1 DCD RxD A 2 RxD RxD B 3 TxD TxD B Data B 4 DTR TxD A Data A 5 GND GND GND 6 DSR 7 RTS 8 CTS 9 ...

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Page 31: ... Installer Utility on a Windows PC and one just using a PC only applicable to non DHCP network as described below IP Installer Utility Using a Windows PC users can search for Secure Device Server s IP address or assign an IP address to it in a DHCP or non DHCP network with the IP Installer Utility 1 Download IP Installer zip file under the Support and Downloads tab from the product web page 2 Extr...

Page 32: ... and gateway information according to your network environment 5 Click Set IP The IP address of the Secure Device Server is displayed in the Device List 6 Click Exit to close the program Without IP Installer non DHCP only On a non Windows system under non DHCPnetwork users can assign a static IP address to the Secure Device Server different from its default of 192 168 0 60 by following the steps b...

Page 33: ...t the certificate it can be trusted see Security Certificate page 48 for details If a second certificate appears accept it as well 3 On the login page that appears provide a valid username and password to log in The default Username and Password are administrator and password respectively 4 Once successfully logged in the main screen of the Secure Device Server appears Upon first time login users ...

Page 34: ... the basic settings of the Secure Device Server General Item Description Device name Displays the name of the Secure Device Server Change the device name if needed Current time Displays the current time of the device Time settings Sets the time settings of the device For details refer to Time page 41 ...

Page 35: ...Chapter 3 Network Configuration and Login 23 Network The Network tab sets the network settings of the Secure Device Server For details refer to Network page 37 ...

Page 36: ...rt s See Port Operating Modes Secure transfer Check for secured data transmission Baud rate Selects the serial ports data transfer speed Parity Selects to check the integrity of the data transmitted which shall match the parity setting of the serial device s connected Data bits Selects the number of bits used to transmit one character of data and matching the data bit setting of the serial device ...

Page 37: ...ut and the device info C Interactive Display Panel Displays the configuration page currently selected 1 Quick Setup Wizard Takes users through the basic settings of the Secure Device Server See p 22 2 Personal Click to display the user currently logged in the time of login user preference option change password and logout options Click Preferences to change the language of the interface Click Chan...

Page 38: ...es whether the RS 232 serial port is online or offline Note This function is only applicable to RS 232 connections For any RS 422 or RS485 connection a gray icon shows in this field In Use Indicates whether the serial port has active data transmission Action Edit Click to edit the serial port s settings Dump Buffer Click to download the port activity logs of the serial port from the device as a tx...

Page 39: ...tegrity of the data transmitted which shall match the parity setting of the serial device connected Default None Data bits Selects the number of bits used to transmit one character of data and matching the data bit setting of the serial device connected Default 8 Stop bits Selects the stopping bit indicating a character has been transmitted and matching the stop bit setting of the serial device co...

Page 40: ... the internal memory of the Secure Device Server for up to 128 KB or a Syslog server To enable Port Buffering select Memory or Syslog Server from the drop down list in the Port Buffering tab Optionally check Time Stamps to add time stamps to the logs created Click Save for the changes to take effect Terminator Enable this setting to prevent reflections of RS 485 signals and data corruption Pull hi...

Page 41: ...Web Console 29 Note Before Syslog can be selected make sure to enable Syslog server see Syslog page 44 Optionally click Save Apply All to apply the same settings to all of the Secure Device Server s serial ports ...

Page 42: ...s port operating modes see Chapter 6 Port Operating Modes Real COM Check Secure transfer to encrypt all data being transfered using SSL through the serial COM port Note Real COM operating mode must be used in conjunction with ATEN s Virtual COM Port Utility see Virtual Serial Port Manager page 79 TCP Server Item Description Secure transfer Check to encrypt all data being transferred between Secure...

Page 43: ...ypt all data being transferred between Secure Device Servers serial COM ports via TCP Client Server modes using SSL Destination host Enter the IP address and service port of a destination host for data transmission The device can simultaneously send data to up to 16 destination hosts ...

Page 44: ... 32 UDP Item Description Destination host Enter the range of IP address es and the port values for connections to destination hosts via the UDP protocol The Secure Device Server can simultaneously connect to up to 16 destination hosts ...

Page 45: ... all data being transferred through the serial COM ports between two Secure Device Server via Serial Tunneling Server Client using SSL Item Description Destination Enter the IP address and port value of the serial tunneling server for sending data to Secure transfer Check to encrypt all data being transferred through the serial COM ports between two Secure Device Servers via Serial Tunneling Clien...

Page 46: ...6 Port Operating Modes Logout timeout 0 180 min Automatically logs out user s accessing when there is no input by the user for the amount of time set 0 means the user will never be automatically logged out Suspend character The suspend character is used to bring up the Suspend Menu in Telnet sessions Valid characters include A Z except for H I J and M Exit Macro Sets the Exit Macro that will be ex...

Page 47: ...nally fill in up to 16 sets of settings for TCP slave devices Note This mode is only applicable to SN3401 SN3401P SN3402 SN3402P For SN3402 SN3402P the selected operation mode will be applied to both serial ports on the unit Item Description IP Domain Enter the IP address of the slave device TCP port Enter the TCP port for the slave device ID Start Enter the start and end ID of the slave device s ...

Page 48: ...n RTU ASCII slave device An RTU ASCII slave device can receive requests from up to 16 master devices Note This mode is only applicable to SN3401 SN3401P SN3402 SN3402P For SN3402 SN3402P the selected operation mode will be applied to both serial ports on the unit Disable Select to disable the use of the serial port ...

Page 49: ...evice Server s IP address from DHCP or Static IP IP address Subnet mask Default gateway For static IP set the IP address subnet mask and gateway of the device according to your network environment DNS Selects the method of obtaining DNS server from Obtain automatically or Set manually Preferred DNS server Alternate DNS server For setting the DNS server manually type the preferred and alternate DNS...

Page 50: ...Server User Manual 38 System Click to expand the System submenu for all of the system related settings of the Secure Device Server including General settings Notification Security Update Restore and Protocol Gateway ...

Page 51: ... description for the device if needed MFG Displays the MFG Manufacturing Number of the device Note The Manufacturing Number is an internal serial number used by ATEN s factory and technical support staff to identify products MAC Displays the MAC address of the Secure Device Server Uptime Displays the amount of time the device has been running for Power source Displays the device s current power so...

Page 52: ...ult 23 Base socket used for receiving and accepting TCP connections default 5001 For example when the base socket value is 5001 the device s TCP port value for Port 1 2 via Telnet and SSH will be 5001 5002 and 5101 5102 respectively Note 1 Valid entries for all service ports are from 1 65535 2 A system restart is required when any of the service port settings have been changed IP Installer Configu...

Page 53: ...with the time of the client PC Set manually Manually set a desired time for the device Synchronize with NTP Server Synchronizes the time of the device to an NTP server Note If you use Synchronize with computer time or Set manually the time settings must be reconfigured whenever the Secure Device Server is restarted It is recommended to use the Synchronize with NTP Server setting to avoid time disc...

Page 54: ...P service for sending event notifications via email as specified by the Advanced tab see page 45 Server Address Port Enter the SMTP server s address and service port value Email Enter the sender s email address My server requires authentication Check if your SMTP server requires authentication and enter a valid username and password Recipient Enter the recipient s email address ...

Page 55: ...e SNMP service for sending SNMP trap event notifications as specified by the Advanced tab see page 45 SNMP v1 and v2c are supported IP Server Address Enter the IP server address to receive the SNMP trap events Port Enter the service port of the server to receive SNMP trap events Community Enter the SNMP community SNMP Agent Enter the service port and community for an SNMP agent ...

Page 56: ...slog Item Description Enable Syslog service Check to enable Syslog service for sending event notifications to a Syslog server as specified by the Advanced tab see page 45 Server Address Port Enter the Syslog server s address and port value ...

Page 57: ...og server Options include but are not limited to the example given below Check the SMTP SNMP Syslog checkboxes next to each event type for sending SMTP SNMP Syslog notifications when those events occur Note For the specified notifications to be sent make sure the required SMTP SNMP Syslog service have been properly configured ...

Page 58: ...Security Level Account Policy and Certificate Access Protection IP Filter The Access Protection function sets IP filters to allow remote access only from the IP address es added and denying all other remote access To enable exclusive access only for certain IP address es check Enable IP filter and click the ADD button to add the desired IP address es Click Save for the changes to take effect ...

Page 59: ...d redirect to HTTPS Check to enable HTTP and automatically redirect all HTTP access to HTTPS for secured web browser access Note A system restart is required when this setting has been changed Item Description Minimum length for username password Sets the minimum number of characters required for all newly set login usernames passwords Default 6 Password must contain at least Check to require at l...

Page 60: ...ere are two methods for establishing your private certificate Generating a Self Signed Certificate If you wish to create your own self signed certificate a free utility openssl exe is available for download over the web Obtaining a CA Signed SSL Server Certificate To ensure security it is recommended to use a third party CA signed SSL certificate obtained from a CA Certificate Authority website Ma...

Page 61: ... or CA signed security certificate from the PC Restore Defaults Reverts to using the default ATEN certificate Item Description Firmware version Displays the current firmware version Upgrade with newer firmware version only Check to only permit firmware upgrades with newer firmware versions Choose File Selects the firmware update file to be used for upgrading UPGRADE Upgrades the device firmware wi...

Page 62: ...settings of the Secure Device Server enter a Password which will be used for restoring and click Backup to save the system setting backup file as System conf to the PC which also include account related settings such as passwords and user privileges Restoring System Settings To restore a previously backed up system settings file enter its Password click Choose File to locate it on the PC and click...

Page 63: ... response from the Modbus slave when the request is not recognizable by the slave or when an error occurs while sending the request Response timeout Sets the time limit for receiving a response from a Modbus slave device before the mater device gives up the request and starts sending the next one Inter character timeout Sets the time limit between each character of a request If the time is out bef...

Page 64: ...hentication Services pages which allow users to add edit login accounts or utilize third party authentication services for managing the user accounts of the Secure Device Server respectively For details on configuring user accounts and third party authentication services see Chapter 5 User Management ...

Page 65: ...lists all of the system log information of the Secure Device Server Up to 2048 logs can be stored and displayed on this page Item Description Export Exports and downloads the logs onto the PC as a log txt file Clear All Clears all log information ...

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Page 67: ...ure all serial ports and manage other login accounts User Only able to access and or configure the authorized serial ports as permitted by the administrator and unable to configure any of the device s system settings Item Description Name Displays the username of the user account Type Displays the account type Administrator or User Description Additional information used to describe the user accou...

Page 68: ...ters are allowed depending on the Account Policy settings See Account Policy page 47 Confirm Password Match the Password field to confirm the password entry Description Additional information about the user that you may wish to include User type Select Administrator for full access and configuration rights or select User permit only the access and configuration rights of the serial ports as set Us...

Page 69: ...Specifies the date on which the password of the login account shall expire and be redefined Note After a user s password expires he can still log in with the old password but will be forced to change it upon login Item Description No Access Select to restrict access to the serial port View Only Select to only allow view access to the serial port while restricting Telnet and SSH sessions Full Acces...

Page 70: ...n asked Are you sure to delete Click OK to confirm Online Users The Online Users tab displays the user accounts that are currently accessing the Secure Device Server The administrator can check to select any other user accounts currently logged in and click Disconnect to terminate those users access sessions ...

Page 71: ... Secure Device Server by referring to the table below Item Description Preferred server IP address and server port Fill in the IP address and service port of the primary preferred RADIUS server Alternate server IP address and server port Fill in the IP address and service port of the alternate RADIUS server Timeout Sets the time in seconds that the Secure Device Server shall wait for the RADIUS se...

Page 72: ...qually well and comma separated 2 An invalid character in the string will prohibit access to the Secure Device Server for the user Attribute Description U User The user has the authority to access and configure some ports This attribute must be specified for all users who access the device T True The user has the authority to access and configure the ports that are specified with it F False The us...

Page 73: ...ent and Modbus Gateway modes for serial to Ethernet connectivity Console Management and Console Management Direct for device control as well as applications that require COM ports serial tunneling or where TCP UDP socket functionality is needed Note The maximum number of simultaneous connections to any one serial port is 16 Selecting Operating Mode The following are some of the questions to consid...

Page 74: ...ual 62 The Operating Mode is selectable from Serial Ports Edit Operating Mode as shown below From this page users can set the serial ports of the Secure Device Server to the various Port Operating modes available as explained below ...

Page 75: ...The Secure Device Server comes with Real COM drivers for Windows systems Virtual Serial Port Utility and TTY drivers for Linux systems TCP Server Client TCP Transmission Control Protocol provides a reliable transport layer for transmitting serial data over the TCP protocol via socket programming TCP Server In TCP Server mode data transmission is bidirectional In this mode the host computer initiat...

Page 76: ... port the Secure Device Server initiates contact with the host computer and begins sending serial data to the to the host The Secure Device Server can send data to up to 16 host computers simultaneously and supports SSL data encryption in this operating mode For configuring the serial port s operating mode see Operating Mode page 30 Serial Tunneling Server Client Serial Tunneling involves establis...

Page 77: ...d receive data from up to 16 host computers via the Secure Device Server s COM port Because it doesn t perform error checking in the thorough way that TCP does UDP is more suitable for real time applications such as message display than the slower TCP which is optimized for data accuracy Console Management Console Management allows users to establish Telnet and or SSH sessions to the Secure Device...

Page 78: ...tly from a PC For configuring the serial port s operating mode see Operating Mode page 30 Disable In this mode the serial port of the Secure Device Server is disabled For configuring the serial port s operating mode see Operating Mode page 30 Modbus Gateway For SN3401 SN3401P SN3402 SN3402P to function as a gateway that converts data between Modbus TCP and Modbus RTU ASCII protocols configure the ...

Page 79: ...ommunication from up to 32 servers at the same time Network Control SN3402P Modbus Gateway Power Meter as Modbus RTU ASCII Slave Application Server as Modbus TCP Master e g SCADA RS 232 422 485 SN3402P Modbus Gateway HMI as Modbus RTU ASCII Master DCS or PLC as Modbus TCP Slave RS 232 Network Network ...

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Page 81: ...rt s settings See Editing Serial Ports page 27 Opens a Telnet session with the Secure Device Server using SNViewer to access either its configuration menu or a serial device connect to its COM port See Telnet SSH page 70 for details Opens an SSH session with the Secure Device Server using SNViewer to access either its configuration menu or a serial device connect to its COM port See Telnet SSH pag...

Page 82: ...o Console Management mode see Operating Mode page 30 SNViewer The SNViewer is a Java application used to access serial devices connected to the Secure Device Server on the web via Telnet SSH protocol Moving the mouse cursor over the SNViewer brings up its control panel which consists of three rows an icon row and two text rows By default the upper text row shows the width and height of the window ...

Page 83: ...Pastes the copied text Toggles Logging on Logging off This starts a log file of characters sent from the serial device to the SNViewer You must first create and import a text based log file see Logs page 53 Browses for data files to import see Data Import page 72 Changes the page encoding see Encode page 72 Resets the terminal to its default settings Changes the font color and other display settin...

Page 84: ...ard browse menu to import data files as shown below Encode The Encode option selects the type of encoding to be used as illustrated below Terminal Settings The Terminal Settings option allows users to change the display parameters and settings of the terminal session as described below ...

Page 85: ...adds an extra Carriage Return when the Enter key is used so the cursor returns aligned on the left margin Use this function if the text is not lining up on the left margin after you hit Enter Backspace is Delete Key Local echo An echo is a response from the serial device of character s that have been inputted Auto Characters that are typed in are echoed but not displayed on the screen Force On Cha...

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Page 87: ...minal command line session and type the IP address of the Secure Device Server in the following format telnet IP Address Press Enter Note The default telnet port is 23 To control a device connected to the Secure Device Server s COM port rather than opening its main menu specify the port number as set by the Base socket entry in General Settings see General Settings page 39 For example telnet 192 1...

Page 88: ...y in General Settings see General Settings page 39 For example ssh administrator 192 168 0 60 P5001 Third party Utility Windows SSH sessions can also be accessed on Windows with the use of third party utilities such as PuTTY a free implementation of Telnet and SSH for Win32 and Unix platforms To make an SSH connection via PuTTY do the following 1 Under Host Name enter IP address of the Secure Devi...

Page 89: ... Web Console page 25 while working through the submenus Note As with the browser version access to many of these submenus are restricted to the administrator or users with COM port access permissions If you select a submenu that you are not authorized for nothing will happen Users can access the serial devices connected to the Secure Device Server via 4 Device Access Note To access a connected ser...

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Page 91: ...ver s COM ports appear as if they were directly connected to the COM ports of that PC Note The Operating Mode of the serial ports must be set as Real COM to be configured as a virtual port see Operating Mode page 30 Data transmission takes place over the Ethernet between the PC s virtual COM port and the devices connected to the Secure Device Server s COM ports Users can download and install the d...

Page 92: ...ty Virtual Serial Port Manager The following dialog box appears Utility Interface The Virtual Serial Port Manager s interface is laid out as follows The menu and button bars allow the automatic enumeration and listing of devices and ports Below the menu and button bars is an area to input the required information for manually listing devices if the target device doesn t appear using the automatic ...

Page 93: ...the Target List The results are shown in the Port List panel Map After selecting a port from the Port List panel selecting this function maps the device s COM port to a virtual COM port on the user s PC Unmap After selecting a port from the Mapped Ports list selecting this function removes the mapping between the PC and the device s COM port Field Action Target IP Address Input the IP address of t...

Page 94: ...een dots and lines to show that the target is online and ready to be mapped If a device was added to the list manually and is offline the icon to its left is drawn with black dots and lines Double clicking a manually added item shall display its information in the Port List but the working mode information is not accurate and we must assume that all the device s ports are in Real COM mode See Oper...

Page 95: ...o if any the third column shows its working mode and the right column shows its status Note The working mode refers to the operating mode that the serial port is set as See Operating Mode page 30 for details Double clicking a port in the Port List brings up the Port Mapping dialog box See Port Mapping page 84 for mapping details Note The Port Mapping dialog box can also be invoked either by clicki...

Page 96: ...p the Target port to 3 Click OK Note If a warning dialog box comes up you can safely ignore it Click Continue Anyway to complete the operation Mapped COM Port The far right panel on the Virtual Port Management displays the mapped COM port The entry is generated as soon as the application starts and is updated whenever the mapped COM port configuration changes as a result of installations and remov...

Page 97: ...irtual COM port do the following 1 Select the mapped COM port in the far right panel to bring up the Port Unmapping dialog box Note If the dialog box doesn t come up either click Unmap on the button bar or select Unmap from the menu 2 Click OK to complete the operation ...

Page 98: ... program runs With Fast mode users must specify parameters on the command line to indicate their mapping unmapping choices as shown in the following examples 1 Mapping input should be all within one line AtenVPMapping map 1 PCPort 0 255 TargetIP a b c d TargetPort 1 48 NumberofMapping 1 48 2 Unmapping input should be all within one line AtenVPMapping unmap 0 PCPort 0 255 NumberofUnMapping 1 48 Up ...

Page 99: ... unless adequate ventilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company ...

Page 100: ...to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been exposed to rain or water The device has been dropped or the cabinet has been damaged The device exhibits a distinct change in performance indicating a need for service The device does not operate normally when the operating instructions are follo...

Page 101: ...et This equipment shall be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment shall be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the sa...

Page 102: ...evice into or out of a rack the slide rails can pinch your fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack i...

Page 103: ...Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help Email Support support aten usa com Online Technical Support Troubleshooting Documentati...

Page 104: ...witches Reset 1 x Semi recessed button LEDs Power 1 x Green Status 1 x Yellow Green Red Port 1 Port 2 1 x Green Orange 1 x Green Orange SN3002 SN3002P only 10 100 Mbps 1 x Green 1 x Orange Power Input Power Jack 9 V DC Power Terminal 9 48 V DC PoE 48 V DC SN3001P SN3002P only Power Consumption SN3001 DC 9 V 0 634 W 3 BTU DC 48 V 0 804 W 4 BTU SN3002 DC 9 V 0 769 W 4 BTU DC 48 V 0 939 W 4 BTU SN300...

Page 105: ...rd and Compliance EMC EN55032 35 EMI CISPR 32 FCC Part 15B Class A EMS IEC 61000 4 2 ESD Contact 4 kV Air 8 kV IEC 61000 4 3 RS 80 MHz to 1 GHz 3 V m IEC 61000 4 4 EFT Power 1 kV Signal 0 5 kV IEC 61000 4 5 Surge Power 2 kV Power Adapter 1 kV Terminal Block Signal 1 kV IEC 61000 4 6 CS 150 kHz to 10 MHz 3 V m 10 kHz to 30 MHz 3 to 1 V m 30 kHz to 80 MHz 1 V m IEC 61000 4 8 PFMF IEC 61000 4 11 DIPs...

Page 106: ...LEDs Power 1 Green Status 1 Yellow Green Red 10 100 Mbps 2 Green Orange Ports 1 Green Orange 2 Green Orange 1 Green Orange 2 Green Orange Input Voltage DC Jack 9 V DC Power Adapter 9 V DC 100 240 V AC 50 60 Hz DC Jack 9 V DC Note Power adapter is not included in the package but is available for purchase Terminal Block 9 48 V DC 9 48 V DC PoE N A 48 V DC Power Consumption DC 9V 1 18W 6BTU 48V 1 30W...

Page 107: ... ASCII Master Modbus RTU ASCII Slave Max 16 connections under Modbus Master mode and 32 connections under Modbus Slave mode Compliance EMC EN 55032 35 EMI CISPR 32 FCC Part 15B Class A EMS IEC 61000 4 2 ESD Contact 4 kV Air 8 kV IEC 61000 4 3 RS 80 MHz to 1 GHz 3 V m IEC 61000 4 4 EFT Power 1 kV Signal 0 5 kV IEC 61000 4 5 Surge Power 2 kV Power Adapter 1kV Terminal Block Signal 1 kV IEC 61000 4 6...

Page 108: ...r Manual 96 Dimensions L x W x H 9 80 x 11 70 x 2 60 cm Installation Desktop Wall Mounting Din Rail Mounting Rack Mounting using the VE RMK1U Note The rack mounting kit VE RMK1U is sold separately SN3401 SN3402 SN3401P SN3402P ...

Page 109: ...wer off the Secure Device Server and remove its housing 2 Use a jumper cap to short the jumper labeled J1 DEFAULT PASSWORD 3 Power on the Secure Device Server 4 When the Status LED flashes power off the device 5 Remove the jumper cap from J1 6 Close the housing and start the device After powering on you can use the default Administrator username and password to log in see Logging In page 21 You wi...

Page 110: ... all cables are securely attached and seated completely in their sockets In addition updating the product s firmware may solve problems that have been discovered and resolved since the prior version was released If your product is not running the latest firmware version we strongly recommend that you upgrade See Firmware Update page 49 for upgrade details ...

Page 111: ... option to 1 repair said product with new or repaired components or 2 replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product Replaced products assume the warranty of the original product for the remaining period or a period of 90 days whichever is longer When the products or components are replaced the replacing arti...

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