AER-W80
User Manual
SS Telecoms (Pty) Ltd. Proprietary Confidential
33
You can see DHCP Clients information in
“DHCP Station”.
8 Troubleshooting
Problem:
The In
stall software completed installation, but my web browser doesn’t work.
I am unable to connect to the Internet. The Gateway
’s “Signal” light is on and the
“Connect” light is off.
Solution:
If you cannot connect to the Internet, the “Signal” light is on, and the “Connect” light is off,
the problem may be your connection type may not match the ISP’s connection.
If you have a “static IP address” connection, your ISP must assign you the IP address,
subnet mask, and gateway address. Please refer to the section e
ntitled “Alternate
Setup Method” for details on changing this setting.
If you are still unable to access the Internet after verifying these settings, please
contact your Service Provider Technical Support.
Problem:
The Install software completed installati
on, but my web browser doesn’t work.
I am unable to connect to the Internet. The Gateway
’s “Signal” light is on and the
“Connect” light is on.
Solution:
If the “Signal” light is on, and the “Connect” light is on, but you are unable to access the
Internet, there may be third-party firewall software installed on the computer attempting to
access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE
PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make sure that you
properly configure it. You can determine if the firewall software is preventing Internet
