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AT&T Voice DNA, Quick Reference Manual

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AT&T Voice DNA Quick Reference Manual Download Page 8

Rerouting Calls 

CALL FORWARD 

Call Forward

 allows you to forward calls to a previously 

entered number. The forward-to number may be any 7 or 
10-digit or extension within your company. It may not be an 
AT&T Voice DNA number. 

You can enter Call forwarding options either the Voice DNA 
Personal Web Portal or through the telephone handset. 

There are three type of Call Forwarding: 

Call Forwarding Unconditional

 means that all calls to your

telephone will be routed to the number you entered. This is 
also referred to as 

send all calls

. 

Call Forwarding Busy

 means that is a call comes in while 

you are talking with someone else, the incoming call will be 
routed to the number you entered. 

Call Forwarding No Answer

 means that if you do not 

answer the incoming call, that call will be routed to the 
number you entered. 

This feature should not be used when you have voicemail. 

Turn On Call Forward Unconditional.

Step

Description

1

When your telephone is idle, enter 

*72

2

Enter the telephone number to which the calls 
will be forwarded.

3

Press the 

Dial

 softkey.

4

A voice prompt confirms 

Call Forwarding

 has 

been activated.

Turn Off Call Forward Unconditional.

Step

Description

1

Enter 

*73

2

Press the 

Dial

 softkey.

3

A voice prompt confirms 

Call Forwarding

 has 

been deactivated. 

CALL FORWARD NO ANSWER 

Call Forward No Answer

 allows you to redirect all calls 

when you do not answer. 

CALL FORWARD BUSY 

Call Forward Busy

 allows you to forward all incoming calls 

when busy to another number. 

Turn On Call Forward No Answer.

Step

Description

1

When your telephone is idle, enter 

*92

2

Enter the telephone number to which the calls 
will be forwarded.

3

Press the 

Dial

 softkey.

4

A voice prompt confirms 

Call Forward No 

Answer

 has been activated.

Turn Off Call Forward No Answer.

Step

Description

1

Enter 

*93

2

Press the 

Dial

 softkey.

3

A voice prompt confirms 

Call Forward No 

Answer

 has been deactivated.

Turn On Call Forward Busy.

Step

Description

1

When the phone is idle, enter 

*62

2

Enter the telephone number to which the calls 
will be forwarded.

3

Press the 

Dial

 softkey.

4

A voice prompt confirms 

Call Forward Busy

 

has been activated.

Turn Off Call Forward Busy.

Step

Description

1

Enter 

*63

2

Press the 

Dial

 softkey.

AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 8

Summary of Contents for Voice DNA

Page 1: ...lycom phone For a full explanation of how all options and features work see the AT T Voice DNA User Guide Your telephone may have additional features such as Directory or Speed Dial buttons Ask your AT T Voice DNA Administrator how to obtain a copy of the user guide for your telephone or visit http www polycom com Comments about your AT T Voice DNA Administrator refer to the person or group who ma...

Page 2: ... will be dialed automatically INTRA COMPANY CALLS If you are calling an employee of your company they are on your AT T Voice DNA service but are not at your location you can dial their extension or their 7 or 10 digit telephone number Your AT T Voice Administrator can tell you the On Net Prefix for dialing other employees Then enter only those 4 5 6 or 7 digits These will be the final digits of th...

Page 3: ... order to re dial last incoming call the caller must not have blocked their Caller ID AUTO CALL BACK BUSY If you call a telephone number that is busy AT T Voice DNA can check the busy number for up to 30 minutes and then notify you when the telephone number is free call you back and then complete the call Auto Call Back Busy must be invoked immediately after a call was found to be busy and will on...

Page 4: ... 320 and 330 Step Description 1 Press the Dial softkey 2 Use the button until you highlight the name and number you want to redial 3 Press the Dial softkey again Last Number Dialed Models 601 650 and 4000 Step Description 1 Press the Redial button CALL HOLD RESUME As with other phones you can place other callers on hold and then later resume the call To place a caller on hold press the Hold softke...

Page 5: ...R ID BLOCK UNBLOCK When a caller has Caller ID activated on their telephone you will see their telephone number and name in your telephone s LCD window Similarly if you have Caller ID activated your number and name will appear in the LCD window of their telephone when you make a call to them For calls outside of your company you can block your Caller ID from appearing on their telephone for this c...

Page 6: ...e Hold allows you to speak with the caller without hanging up on the other caller Bridged Line Appearances are instances in which the same telephone number appears on more than one telephone When a call is received to a telephone that has a Bridged Line Appearance all telephones that have that appearance will ring at the same time Be sure you select the correct line appearance when answering or in...

Page 7: ...e Transfer Models 320 330 601 and 650 Step Description 1 During the call press the Transfer or Trans softkey 2 Enter the telephone number to which the call is to be transferred 3 Press the Trans softkey 4 Wait for the transfer recipient to answer and inform them that you want to transfer a call 5 Press the Transfer or Trans button again The call is released from your phone CANCEL CALL TRANSFER To ...

Page 8: ...e Dial softkey 4 A voice prompt confirms Call Forwarding has been activated Turn Off Call Forward Unconditional Step Description 1 Enter 73 2 Press the Dial softkey 3 A voice prompt confirms Call Forwarding has been deactivated CALL FORWARD NO ANSWER Call Forward No Answer allows you to redirect all calls when you do not answer CALL FORWARD BUSY Call Forward Busy allows you to forward all incoming...

Page 9: ...ing 5 Press the Dial softkey again If no Account Code is entered or an incorrect code 1 The call Will Not be completed 2 A voice prompt will inform you that an Account Code was not entered 3 You must end the call and dial again with a proper code Optional Account Codes Step Description 1 Enter 50 2 Enter the Account Code 3 Press the Dial softkey 4 Enter the telephone number of the person you are c...

Page 10: ...t Disturb Step Description 1 Press the Do Not Disturb button 2 Press the Menu softkey again Do Not Disturb will no longer appear in the LCD window Enable Do Not Disturb Model 4000 Step Description 1 Press the Menu button 2 Press the Feature softkey 3 Press the Select button 4 Press the Do Not Disturb softkey 5 Press the Menu button Do Not Disturb will appear in the LCD window Disable Do Not Distur...

Page 11: ...le the phone is ringing press 98 2 Enter the extension number of where the call will be parked 3 Speak with the calling party Park a Call Models 601 and 650 Step Description 1 During a call press More softkey 2 Press the Park softkey 3 Enter the extension number of where the call will be parked 4 Press the Park softkey again Pick Up a Parked Call Step Description 1 Pick up the handset and press th...

Page 12: ...com service ask your AT T Voice Administrator how to use the intercom service Call Pickup Step Description 1 Enter 53 followed by the extension number that is ringing 2 Press the Dial softkey Intercom Calling Step Description 1 Lift the handset and enter 96 button 2 Enter the extension number of the person to whom you want to talk 3 Press the Dial softkey 4 You will hear a soft beep then you may l...

Page 13: ...y 7 Press the softkey 8 Enter the Password if required 9 Press the OK softkey 10 Press the Menu button 11 Press the Yes softkey 12 Press the Menu button In the LCD window a solid head icon will be displayed CALL DISTRIBUTION QUEUE LOGIN CONTD Logout Models 320 330 Step Description 1 Press the Menu button 2 Select Features 3 Select ACD Login Logout 4 Press the Menu button In the LCD window the outl...

Page 14: ...gain Unavail will be displayed in the LCD window AUTOMATED CALL DISTRIBUTION FEATURES CONTD Make Yourself Uvailable Models 601 650 Step Description 1 Press the Menu button 2 Select Features 3 Select ACD Availablilty 4 Select Unavailable 5 Press the Menu button again Avail will be displayed in the LCD window Login Model 4000 Step Description 1 Press the Login softkey 2 Enter your User ID 3 Press th...

Page 15: ...ware updates and configurations from the AT T Voice DNA network There are three ways to do this z If there are two wires connected to the telephone disconnect the power cord from the bottom of the phone Wait a few seconds then plug it back in z If there is only one wire running to the phone disconnect that wire Wait a few seconds then plug it back in z Or you can press certain buttons onthe phone ...

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