CALL TRANSFER
Call Transfer
allows you to transfer a call to another
telephone. There are two forms of Call Transfer:
z
Blind Transfer
will ring at the other telephone as if
it were the original number dialed. If the dialed party
does not answer within two minutes, the call will be
return to your telephone.
z
Consultative Transfer
allows you to speak with the
person to whom you are transferring the call before
the transfer is completed. If the third person does
not answer or does not want to take the transferred
call, you can hang up and still talk with the first
caller.
The number of the third party may be any 10-digit number.
They do not have to use AT&T Voice DNA.
This feature must be assigned to you by your AT&T Voice
DNA Administrator.
Blind Transfer (Models 320, 330, 601 and 650).
Step
Description
1
During the call, press
Transfer
or
Trans
softkey.
2
Enter the telephone number to which the call
will be transferred.
3
After the phone rings at least once, press the
Transfer
or
Trans
softkey. The call is released
from your telephone.
Consultative Transfer (Models 320, 330, 601 and 650).
Step
Description
1
During the call, press the
Transfer
or
Trans
softkey.
2
Enter the telephone number to which the call is
to be transferred.
3
Press the
Trans
softkey.
4
Wait for the transfer recipient to answer and
inform them that you want to transfer a call.
5
Press the
Transfer
or
Trans
button again. The
call is released from your phone.
CANCEL CALL TRANSFER
To cancel the Transfer:
Press the
Cancel
softkey. The
original call will then be resumed.
Blind Transfer (Model 4000).
Step
Description
1
During the call, press
More
softkey.
2
Press
Trnsfer
softkey.
3
During the call, press the
Blind
softkey.
4
Enter the telephone number to which the call
will be transferred.
5
After the phone rings at least once, press the
Trnsfer
softkey.
Consultative Transfer (Model 4000).
Step
Description
1
During the call, press the
Trnsfer
softkey.
2
Enter the telephone number to which the call is
to be transferred.
3
Wait for the transfer recipient to answer and
inform them that you want to transfer a call.
4
Press the
Trnsfer
softkey.
Cancel Call Transfer.
Step
Description
1
During the call, press the
Cancel
softkey. The
original call will then be resumed.
AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 7
