AT&T Merlin Legend BIS10 User Manual Download Page 20 | Manualshive

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Coverage

If your System Administrator has administered this feature, calls
to you can be answered (covered) at specified telephones when
you do not answer the call yourself. Calls unanswered at your
telephone will start ringing at the covering telephone after a
preset number of rings. However, if you are busy on another

line, calls will go to coverage after a preset number of rings
(usually one).

Buttons used for Coverage answering are:

Coverage calls for one specific person are sent

to an Individual Coverage button assigned to the extension.

Coverage calls for a group of two or more

extensions come in on a Group Coverage button associated
with the group the extensions are assigned to.

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Summary of Contents for Merlin Legend BIS10

Page 1: ...AT T System 25 Multiline Telephone User Guide ...

Page 2: ... call 800 255 1242 or Write AT T Customer Information Center 2855 North Franklin Road P O Box 19901 Indianapolis Indiana 46219 Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However this information is subject to change This document will be reissued periodically to incorporate changes Multiline Telephone User Guide Prepared ...

Page 3: ...lephone Direct Group Calling DGC Direct Station Selection DSS Directory Display Display Functions Exclusion Following Forwarding Hands Free Answering Hold Inspect Last Number Dialed Leave Word Calling Message Waiting Night Service Paging Park Personal Message Waiting Pickup Placing Calls Programming Numbers 9 11 12 13 14 15 16 17 18 19 20 21 24 32 33 34 35 36 38 40 42 43 44 45 46 47 48 49 50 52 ...

Page 4: ...Recall 55 Repertory Dialing REP DIAL Send All Calls Signaling Speaker Speakerphone Speed Dialing Testing Your Telephone Transfer 56 57 58 59 60 62 63 64 65 Glossary ...

Page 5: ... System 25 has two types of features fixed and assignable A fixed feature is one that is provided on all multiline telephones In this guide fixed features are indicated at the beginning of the feature description by a box with a check An assignable feature is not provided automatically on all phones It must be assigned by your System Administrator In this guide assigned features are indicated at t...

Page 6: ...ne Telephone Models The telephones shown below and on the following page are some of the phones that are used with System 25 You can use this guide with any of these telephones 5 Button 10 Button 10 Button BIS ...

Page 7: ...22 Button BIS with Display 22 Button BIS 34 Button 34 Button BIS with Display ...

Page 8: ...sed to place and receive calls and to access special system features On most phones these buttons are located on the upper left portion of the faceplate and are labeled with your extension number Line Selection Your telephone should automatically select a line when you lift the handset to place a call and automatically select a ringing line when you lift the handset to answer a call These options ...

Page 9: ...e person you dialed Waiting is busy and has been notified of Call BUSY TONE repeating on off tone The number you dialed is busy FAST BUSY TONE fast repeating on off tone The number you dialed was busy misdialed or restricted CALL WAITING TONE short tone s heard during a call the waiting call is an inside call the waiting call is an outside call You have a call waiting to be answered QUEUEING TONE ...

Page 10: ...u are being alerted that your request for Callback can now be completed or a call is being set up remotely for your phone via a data feature known as Third Party Call Setup Lights A steady red light indicates the line you should use when you lift the handset A steady green light indicates the line or feature in use A slow blinking green light indicates an incoming call A fast blinking green light ...

Page 11: ...tension number If a telephone is shared by two or more people each person may have been assigned their own floating extension number FPDC Display Unit If your telephone has an attached display use the procedures and sample screens under the following sections Directory Display and Display Functions If your telephone does not have a display unit you can skip these parts of the guide Additional Info...

Page 12: ... still optionally use the Account Code Entry feature See your System Administrator to verify the types of calls if any for which you must enter an account code Account Code Entry Outgoing Calls 1 2 3 4 5 Listen for dial tone then press Dial the account code NOTE If you make a mistake while entering the account code press then the correct account code Listen for dial tone Dial the outside line acce...

Page 13: ...Account Code Entry Continued Account Code Entry Incoming Calls 1 2 3 10 ...

Page 14: ...Automatic Intercom You and another person may each have a button labeled that you can use to call each other Using AUTO ICOM 1 Press 2 Listen for ringback 11 ...

Page 15: ... line Ring after a predetermined number at the other person s of rings delayed ring Not ring at all If you are on a call and another call comes in on a previously idle button you will hear abbreviated ringing When someone picks up the call the light next to your button becomes steadily lit Bridging Onto a Call in Progress 1 Press the button next to the steadily lit green light You are connected to...

Page 16: ... extension to place toll calls that should be billed to you Billing Calls to Your Extension 1 Listen for dial tone then press 2 Dial your extension number 3 Listen for dial tone then dial the telephone number NOTE If you make a mistake hang up and restart the sequence 13 ...

Page 17: ...n outside call waiting If you have a System Access Outgoing button on your telephone you can put your calls on hold and answer the call waiting If you do not have this button you must end one of the existing calls in order to answer the call waiting Answering Using SYS ACC O 1 Press 2 Press I 3 Press Answering Ending a Current Call 1 End your conversation and hang up 2 When the telephone rings lif...

Page 18: ...u hear fast busy tone NOTE You may hear the callback request queueing tone automatically when you place certain calls Requesting Callback 1 Before you hang up press 2 Listen for queueing tone then hang up NOTE If you do not hear not been accepted for this Completing Callback queueing tone your request has call 1 When you hear priority ring lift the handset NOTE If you remained off hook after reque...

Page 19: ...ess the switchhook then the button associated with the first person go back to Step 2 and continue 4 Announce the conference call to the added person 5 Press the button next to the blinking light to join the calls together 6 For each person you want to add go back to Step 3 and continue the same procedures Dropping a Conferee When you drop someone from the conference anyone that was added by that ...

Page 20: ...elephone after a preset number of rings However if you are busy on another line calls will go to coverage after a preset number of rings usually one Buttons used for Coverage answering are Coverage calls for one specific person are sent to an Individual Coverage button assigned to the extension Coverage calls for a group of two or more extensions come in on a Group Coverage button associated with ...

Page 21: ...5 6 7 Turn on your data terminal Lift the handset on the associated telephone and listen for dial tone If your data call is an inside call dial the DDC and go to Step 4 or If your data call is an outside call press Dial the data number Listen for a high pitched answer tone and complete any additional necessary dialing Press within 15 seconds of hearing answer tone Hang up and go to the data termin...

Page 22: ... DGC group Calls that go to these groups are distributed among its members for the purpose of answering incoming group associated calls Leaving the Group 1 Listen for dial tone then press 2 Listen for confirmation tone and hang up Returning to the Group 1 Listen for dial tone the press 2 Listen for confirmation tone and hang up 19 ...

Page 23: ...u to program your own frequently called extensions and most other System 25 access codes You cannot program Pooled Facility Access codes on a DSS button For instructions on how to program information in buttons see the section titled Programming Numbers Placing Calls When DSS Buttons Are Not Lit 1 Listen for dial tone 2 Press When DSS Buttons Are Lit 1 Do not lift the handset 2 Press or NOTE Your ...

Page 24: ...ess For a space dot or comma press The first name in the system directory that matches the letters you dialed will be displayed You can press to display more names that match the search combination or you can modify the search by adding additional letters to the end of your combination The directory will circle back to the first name in the group after displaying all available names For more infor...

Page 25: ...ou are using the Directory feature 4 To see the next matched entry press You may need to press several times before the correct name appears NOTE If you appear to be far away from your goal you may enter additional letters to the person s name Be sure that you press after you complete entries from the dial pad If you press the next name in alphabetical order appears When you press you see the name...

Page 26: ...r display If you handset is on hook your speakerphone will turn on Exiting from the Directory When you do one of the following you automatically deactivate the Directory feature Press again Allow the display to be idle for 15 seconds Hang up the handset after being off hook or lift the handset after being on hook Place a call using the dial pad or a call appearance button such as or pressing 23 ...

Page 27: ...e or numbers that are stored on a button the identity of an incoming call and the identity of a call on hold Viewing Display Screens The display can show two screens of information each containing up to 16 characters You can view only one screen at a time Screen 1 appears automatically and indicates information such as names and extension numbers inside calls and identification of outside calls 1 ...

Page 28: ... system the display shows you the extension number and the name if the System Administrator has administered this option of the person you are calling or who is calling you The following example is a typical display for an inside call If you try to bridge onto a call in progress using a button and the person has turned on the Exclusion feature you will see this display Outside Calls When you place...

Page 29: ... a call from R Cameron announcing you will be added to a call he is on with another person Cameron includes you in the conference The following message is displayed Transferred Calls When you are receiving a transferred call you will see the letter T followed by the number and name if available of the person transferring the call The following example shows you that S Jones is in the process of tr...

Page 30: ...you will see SIG followed by the extension of the person signaling you Account Codes If you are dialing an account code you will ACCT before the numbers that you dial example Redirected Calls see the prompt as in the following If a call is redirected to your telephone that is sent to your telephone because the original telephone was busy the call was unanswered or one of the features listed in the...

Page 31: ...le Screen 2 This screen includes the extension number and name of the person who placed the call followed by a call type symbol The following double screen display shows a redirected coverage call Leave Word Calling If you use the Leave Word Calling feature to notify someone that you have called your display will show the extension number of the person you are calling and confirm or deny that the ...

Page 32: ...r a data terminal feature The button has been pressed while handling a call I This is a call that was busy and is now available Busy to Idle Reminder Q The call has been queued using Callback F The call has been forwarded to an outside location T The call being received is a transferred call The system can signal you when a busy telephone is available by using the Busy to Idle Reminder Your displa...

Page 33: ...ing of the symbol a This is a data terminal call b The covered station was busy d The covered station did not answer the call f The call sent used Following or Forwarding This is a DGC call n This is a Night Service call p If the first redirection symbol is the call was picked up using Pickup if the first redirection symbol is this is a returning parked call s Send All Calls was turned on by the c...

Page 34: ...led as in the following example For more information about programming special characters you numbers on your telephone see the section for Programming Numbers Inspect Button button allows you to check the number and name if available of a person calling you or of a call that you have on hold In addition you can determine the numbers stored on various buttons such as buttons and what features is a...

Page 35: ...reen control a clock calendar 60 minute timer and an alarm When you press the screen displays whatever function you select next Your display will remain in the Local mode until you either place a call receive a call or press again Setting the Clock Date or Alarm 1 2 3 4 5 Press The Clock Calendar Screen appears on the display Using the Timer 1 2 3 4 5 6 32 ...

Page 36: ...feature it will automatically disconnect all other inside lines To include selected inside people on your call press before adding them to the call Activating Exclusion 1 Answer or place a call 2 Press The light next to this button turns on NOTE The Exclusion feature goes off automatically at the end of your call ...

Page 37: ... Read the information and procedures for both features and then use the one that best fits your need Signing In At Another Phone 1 Listen for 2 Dial your 3 Dial your 4 Listen for dial tone then press own extension number extension number again confirmation tone then hang up Signing Out At Another Phone 1 Listen for dial tone then press 2 Dial your extension number 3 Dial 4 Listen for confirmation ...

Page 38: ...ts your needs NOTE Your System Administrator may or may not allow your telephone to forward calls to outside telephone numbers Check with your System Administrator for any restrictions you may have concerning this feature Forwarding Calls 1 2 3 At your own telephone dial Dial the extension number of the other telephone or Dial the outside line access code and the telephone number of the other phon...

Page 39: ...34 Button telephones without an HFU If your telephone has an attached display you cannot use the Hands Free feature when you are using the Directory or Inspect feature Turning On Hands Free Answering 1 If your telephone has a button press this button The light next to this button turns on 2 Press The light next to this button turns on Answering Calls 1 Listen for the beep that announces a call 2 I...

Page 40: ...hout lifting your handset To temporarily keep the caller from hearing you a HFAI MIC hear you press Press this button again to speak Ending Calls 1 2 3 If you had to use the handset to talk hang up or If you were able to talk Hands Free press Press or Press your NOTE Be sure to turn this feature off before leaving your phone unattended or incoming calls cannot be covered by other System 25 feature...

Page 41: ... line Using Hold 1 Press The light next to the button of the held call blinks 2 You can handle other matters without disconnecting the line 3 To return to the blinking light 4 If necessary lift held call press the button next to the the handset 5 Continue your conversation Hold Placing Another Call 1 Press 2 Press an idle line button and listen for dial tone 3 Place and complete the second call 4 ...

Page 42: ...swering Another Call 1 Press The light next to the button of the held call blinks 2 Press the button next to the blinking light 3 Speak with the caller 4 To return to the held call press the button next to the blinking light ...

Page 43: ...d Numbers You can identify the number that is stored on Flexible DSS and Repertory Dialing buttons and Last Number Dialed For example If no number is currently stored you will see the feature name instead of numbers on your display Determine Status of Outside Lines The display tells you the number of busy lines out of the total number of lines in a pool In the following example five of the 12 trun...

Page 44: ...eature While using the Inspect feature you are able to answer calls 1 Press The display will initially read 2 Press the button you want to inspect Turning Off the Inspect Feature When you do any of the following you automatically turn the Inspect feature off Hang up the handset after being off hook Lift the handset after being on hook Allow the display to be idle for 15 seconds Answer an incoming ...

Page 45: ... feature or the following buttons Numbers are not stored in when you use the Account Code Entry or Call Accountability features or the following buttons Using Last Number 1 Listen for dial tone 2 Press NOTE If you dialed the last telephone number with any of the following buttons you must use the same type of button to obtain dial tone before you redial ...

Page 46: ...left at your telephone your System Administrator d Leaving Messages While on a Call 1 Press 2 Listen for confirmation tone then hang up NOTE If you hear fast busy tone instead of confirmation tone either the other to it or the extension Leaving Messages 1 2 3 telephone does not have VMS assigned you dialed is invalid When Not on a Call Listen for dial tone then press Dial the extension of the othe...

Page 47: ...Individual Coverage for or for which you have a button if you want to check on the feature associated with the button go to the section titled Personal Message Waiting Turning On Message Lights 1 Listen for dial tone then press 2 Dial the extension number of the other telephone 3 Listen for confirmation tone then hang up NOTE If you hear fast busy tone instead of confirmation tone either the other...

Page 48: ... the system can be set so that incoming calls either ring a night bell or are directed to preassigned telephones See your System Administrator for the night service access code Answering Calls 1 Listen for dial tone 2 Dial the night service access code 45 ...

Page 49: ... code See your System Administrator for the paging access code and for additional information if you have zoned paging Using the Paging System 1 Listen for dial tone 2 Press or dial the paging access code NOTE If you dialed a code listen for 3 Make your announcement then hang confirmation tone up 46 ...

Page 50: ...s The light next to the button of the call on hold blinks 2 Press and listen for dial tone 3 Press 4 Listen for confirmation tone and dial tone 5 If the call is for someone else dial or page that person notifying them of the extension number where the call is parked NOTE If the person does not answer press the button next to the blinking light and complete your conversation with the caller 6 Hang ...

Page 51: ...o a waiting message is indicated by the light next to being lit This light can be turned off at either telephone Sending a Personal Signal 1 Do not lift the handset 2 If the light next to the button is off press it Canceling a Personal Signal 1 Do not lift the handset 2 If the light next to the button is on press it 48 ...

Page 52: ...ixed feature Picking Up Calls 1 Listen for dial tone then press 2 Dial the extension number of the ringing telephone Picking Up Calls in Your Pickup Group 1 Listen for dial tone 2 Press NOTE Your System Administrator will notify you if you have been designated to be in a pickup group This is an assignable feature 49 ...

Page 53: ...n you can activate a busy to idle reminder This reminder lets you know when the line is no longer busy Placing Inside Calls 1 Listen for dial tone 2 Dial the extension number or press a button Placing Outside Calls Using System or Bridged Access Buttons 1 Press and listen for dial tone 2 Dial the outside line access code and lsiten for dial tone again 3 Dial the telephone number or press a b u t t...

Page 54: ...he telephone number or press a button Requesting Busy to idle Reminder If all outside lines are busy when you try to place a call you can request a Busy to Idle reminder and be notified when a line is available 1 Do not lift the handset 2 Press Your telephone will ring once when a line is available 51 ...

Page 55: ...ond pause or as an actual character The may be used as an actual character at the beginning of end to end signaling or at the beginning of a Speed Dialing code NOTE These special characters cannot be programmed into buttons access code and the telephone You program 9 5557023 This means 9 1 5 second pause 555 7023 Using as a Character If you want to use the as a character you must place a before th...

Page 56: ...ou may want to program a Call Accountability feature access code extension into a button You program 275 This means 275 Using with Speed Dialing Codes When you want to have a Speed Dialing code as part of your programmed number you should use a single for the code For example you may want to program the System Speed Dialing code 100 into a b u t t o n 53 ...

Page 57: ...Speed Dialing number 20 39 4 After confirmation tone and dial tone hang up 5 Slide the switch back to the midpoint between T and P NOTE If the switch is not moved your phone will ring every minute to remind you that you are in program mode Using a Code 1 2 3 4 Listen for dial tone then press If you want to remove a number go to Step 3 or Dial the number you want to program To indicate on which but...

Page 58: ...n the telephone or outgoing line becomes available the system will ring your telephone For more information about this feature see the Callback section In addition if your company uses certain Central Office features Check with your System Administrator for a description of available features access codes and procedures ...

Page 59: ... account codes or feature access codes into buttons a maximum of 28 characters You can then dial the programmed number by pressing For instructions on how to program numbers see the section for Programming Numbers Placing Calls 1 Listen for dial tone 2 Press 56 ...

Page 60: ...t to the ringing button blinks until the call is answered or until the caller hangs up Your System Administrator determines whether or not your telephone will ring once when a call comes in to remind you that this feature is turned on Turning On Send All Calls 1 Do not lift the handset 2 Press The light Turning next to this button turns on Off Send All Calls 1 Do not lift the handset 2 Press The l...

Page 61: ...an use a button to send an alert to another telephone without actually calling that telephone Signaling Another Telephone 1 Do not lift the handset 2 Press The other telephone receives a short burst of ringing tone 58 ...

Page 62: ...Speaker Some telephones have a place calls without lifting the handset and allows others to listen during calls You cannot speak to the caller unless you lift the handset Placing Calls ...

Page 63: ... When the other person answers begin talking NOTE If you want to temporarily keep the other person The light next to this button turns on again Answering Calls 1 2 The light next to Speakerphone turns on to and the light next to Microphone turns on heard by the caller Begin talking NOTE If you want to temporarily hearing you press The light next to this button goes off indicate that you can listen...

Page 64: ...Speakerphone Continued Ending Calls 1 Wait until you have completed your conversation The lights next to the Speakerphone and Microphone buttons go off 61 ...

Page 65: ...Dialing codes use the numbers 20 through 39 System Speed Dialing codes are 3 digit numbers programmed by your System Administrator and are used for numbers that are frequently called by people in your company System Speed Dialing codes use the numbers 100 through 189 For instructions on how to program Personal Speed Dialing numbers see the section for Programming Numbers Placing Calls 1 Listen for...

Page 66: ...test the lights and ringer the switch will automatically return to the midpoint when released Testing 1 2 Slide the switch on the left side of your telephone to T The red and green lights alternately flash and the ringer sounds NOTE If your switch has a spring hold the switch in the T position If your switch has a spring release the switch If there is no spring slide the switch back to the midpoin...

Page 67: ...call disappears from your telephone Transferring Calls The light next to the button of the call on hold blinks 2 Dial the other person s extension or press a line button such as NOTE If you misdial the number return to the person on hold by pressing the button next to the blinking light Then return to Step 1 and continue 3 Hang up if you do not want to announce the call Otherwise announce the call...

Page 68: ...allows two people to each have a dedicated button for calling each other Built in Speakerphone name of a multiline telephone that allows you to listen and speak on any call without lifting the handset feature that automatically notifies you when a person or line is available feature that allows you to make calls at another telephone and charge them to your extension number a telephone feature that...

Page 69: ...System Administrator For buttons that you can program see FLEX DSS feature that allows you to place a data call from your telephone then transfer the call to your data terminal three short tones indicating the feature can now be completed feature that allows you to keep listening in on a conversation Callback others from procedure followed by the attendant when sending a call to the desired party ...

Page 70: ...l call between two or more System 25 telephones It is signalled by one long ring feature that allows you to notify a person at a busy or unanswered telephone that you have called To use this feature you must have a VOICE POWER Voice Message System VMS connected to your System 25 feature that allows you to turn message lights on and off at telephones in the system See also personal message waiting ...

Page 71: ...g an access code Personal Dial Code extension number that is assigned to an individual and is usually associated with the telephone at the individual s desk See also FPDC allows you to access paging equipment from System 25 telephones a feature similar to hold except that it allows you to answer the call from any telephone in the system feature that allows you to turn on and off a light at another...

Page 72: ... covering telephone feature that sends an audible alert to another telephone without calling that telephone one long tone followed by one short dull tone indicating that the person you dialed is busy on a call and has Call Waiting feature that allows you to place a call or enter an account code by pressing the and a 2 or 3 digit code button depressed by the handset when the telephone is not in use...

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Page 74: ...umber to cancel forwarding Ext Ext to leave a message when calling extension LEAVE WORD Leave Word Calling to leave message when not on that call LEAVE WORDExt Message Waiting to turn on message light 90 Ext 91 Ext or MESSAGE to turn off message light for yourself to signal ext while on coverage call COVER MSG Message Waiting Coverage to signal ext when not on coverage call to cancel message waiti...

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