Key Words to Know
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the main
console.
AUDIX
Audio Information Exchange, an optional voice mail and message
service which provides coverage for calls to you by recording callers’ messages and
reporting Leave Word Calling messages.
call appearance
A button used exclusively to place or receive calls. It has an
assigned extension number and is equipped with a red in-use light and a green
status light.
console permission
The authorization (from your System Manager) to initiate Call
Forwarding All Calls for an extension other than your own.
coverage
Automatic redirection of calls from an unanswered voice terminal to
another voice terminal. Redirection could be to the extension of a receptionist,
secretary, co-worker, AUDIX, or message center. A person who provides coverage is
a covering user.
DEFINITY Communications System Generic 1 or Generic 3
The AT&T switch to
which you may be connected. (Your voice terminal may be connected to System 75
instead.) DEFINITY Generic 1 and Generic 3 and System 75 are communications
systems which transmit and receive voice and data signals for all communications
equipment in your network.
dial pad
The 12 pushbuttons you use to dial a number and access features.
enhanced list
One of the 4 types of Abbreviated Dialing lists; programmable only
by the System Manager. Contains phone numbers useful to all system members, and
stores each of those numbers as a 3-digit list item.
extension
A dialing number of 1 to 5 digits assigned to each voice terminal
connected to your DEFINITY Generic 1 or Generic 3 or your System 75.
feature
A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code
A dial code of 1, 2, or 3 digits that you use to activate or cancel the
operation of a feature.
group list
One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains phone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item.
handset
The handheld part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
message retriever
A person authorized by the System Manager to retrieve
messages for other users.
off-hook
When the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call).
on-hook
When the handset is left on the cradle (for example, when you use the
speakerphone).
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