Appendix
23
If you have difficulty with your phone, please try the following suggestions.
For Customer Service, visit our website at
www.telephones.att.cn
or call
400-022-9929
.
My telephone doesn’t work at all.
Make sure you plug the telephone line cord securely and firmly into the
telephone base and the telephone wall jack.
Reset the telephone base. Unplug the telephone line cord. Wait for
approximately 15 seconds, and then plug it back in. Allow up to one minute
for the cordless handset and telephone base to reset.
I cannot dial out.
Try all the suggestions, as mentioned above.
Make sure you have a dial tone before dialing. The cordless handset may take
a second or two to find the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliances may cause the phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset before
dialing, or dialing from another room with less background noise.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and plug in a
different telephone. If you still hear other calls, call your telephone
service provider.
My phone does not ring when I receive a call.
Make sure that the ringer is not off. Refer to
Ringer volume
on page 7 in this
user’s manual.
Make sure you plug in the telephone line cord securely into the telephone base
and the telephone jack.
You may have too many extension phones on your telephone line to allow all
of them to ring simultaneously. Try unplugging some of the other phones.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
•
•
•
•
•
•
•
•
•
•
•
Troubleshooting
