SOS/Voice Alerts
The SOS/Voice Alert is one of the most popular features of the Amber Alert GPS Product. This
feature is capable of doing two things: 1) initiating a voice call to a pre-designated User; and 2)
sending out an Email SOS Alert to other authorized Users listed in the Tracking Portal. The
SOS/Voice feature is activated by pressing and holding down the round SOS button located on
the front of the Product for at least 5 seconds. All three LED lights on front faceplate of the
Product will light up (red, blue, blue) to indicate that the call was successfully initiated.
When the SOS Alert is activated, the server will send out two SOS Alerts, a few minutes apart, to
the primary User. The Alerts will be sent via Email. You can also customize other authorized
Users to receive Email Alerts when the SOS button is depressed.
To ensure proper use of this feature, practice pressing and holding down the SOS button with
your child. You may want to practice using different scenarios, including a check in call to say
everything is fine, a call where your child practices pressing the button discreetly, or a call
initiated when the Product is in your child’s pocket or jacket.
It is advisable to set your Product phone number as a contact in your cell phone so you can
recognize the call when it comes in.
Please note: If you find that you are using the Product regularly to communicate with
your child as we hope you do, you may want to consider how many additional authorized
Users you customize to receive the SOS Alert. You may not want your authorized Users
to receive an SOS Alert from your Product if your child is going to make casual calls to
talk. Your listed authorized Users may get the impression that there is a critical
emergency, when in fact, there is not.
The default setting for the SOS button is “Enabled”. If you wish to disable the SOS button, click
on the SETTINGS tab and scroll down towards the bottom of the page. Use the drop down menu
to change the Product to “Disabled”. Click UPDATE.
When the SOS button is disabled, it will still send and display an SOS message (highlighted in
orange) in the Reports panel on the Map page, but no Email Alert will be sent to any Users
however, the voice call will still take place.
SOS Button
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