AT&T 80-5727-00 - E5927B - 5.8GHz Dual Handset Answering System User Manual Download | Manualshive

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Answering System Operation

39

Answering System Operation

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Summary of Contents for 80-5727-00 - E5927B - 5.8GHz Dual Handset Answering System

Page 1: ...User Manual 5 8 GHz Cordless Telephone Answering System E5926 E5927B E5937B E5947B E1937B with Caller ID CallWaiting ...

Page 2: ...lp you with any questions concerning the operation of this product available accessories or any other related issues Call Toll Free 1 800 222 3111 In Canada Call 1 866 288 4268 or visit our web site at www telephones att com Model No E5926 E5927B E5937B E5947B E1937B Product Name 5 8GHz Cordless Telephone Answering System Serial No SN found on the bottom of the telephone base Purchase Date Place o...

Page 3: ...feature that works with service from your local phone service provider Caller ID with Call Waiting lets you see who is calling before you answer the phone even when you re on another call You may need to change your phone service to use this feature Contact your telephone service provider if You have both Caller ID and Call Waiting but as separate services you may need combined service You have on...

Page 4: ... Handset1 Additional handsets will be assigned numbers in the order they are registered Handset 2 Handset 3 or Handset 4 You can register a maximum of 4 handsets The E5927B has 2 handsets automatically registered as Handsets 1 and 2 You can register two additional handsets which will then be assigned as numbers 3 and 4 The E5937B E1937B has 3 handsets automatically registered as Handsets 1 2 and 3...

Page 5: ...ing System Operation Answering System Operation 30 Day and time announcements 31 Outgoing announcements 32 Announcement Only mode 33 Changing feature options 34 Message playback 35 Recording and playing memos 36 Message counter displays 37 Remote access 38 Appendix Screen icons indicator lights tones 40 Handset display screen messages 41 Adding new handsets 43 Replacing a handset 44 Troubleshootin...

Page 6: ...tries see page 25 While entering names press to move the cursor to the right PHONE FLASH Press to make or answer a call During a call press to receive an incoming call if Call Waiting is activated see page 15 INTERCOM Press to initiate an intercom conversa tion transfer or forward a call see pages 17 19 Cordless Handset Feature menu DIRECTORY CALL LOG Menu Feature menu DIRECTORY See page 23 CALL L...

Page 7: ...ent Getting Started Quick reference guide Telephone Base IN USE On when handset is in use or you are registering a hand set Flashes when another phone is in use on the same line or the answering system is answering an incoming call or you are de registering a handset from the base CHARGE On when the cordless handset is properly positioned to charge in the telephone base VOLUME Press to adjust mess...

Page 8: ...u need to ship your telephone for warranty service Check to make sure the telephone package includes the following Telephone base Cordless handset Battery pack for cordless handset Telephone line cord Wall mount bracket for telephone base Belt clip for cordless handset Power adapter for telephone base ...

Page 9: ...warranty service Check to make sure the telephone package includes the following Telephone base Cordless handsets Wall mount bracket for telephone base Belt clips for cordless handsets Charger for cordless handset Battery packs for cordless handsets Power adapter for telephone base Power adapter for handset charger Telephone line cord ...

Page 10: ...r warranty service Check to make sure the telephone package includes the following Telephone base Cordless handsets Wall mount bracket for telephone base Belt clips for cordless handsets Chargers for cordless handsets Battery packs for cordless handsets Power adapter for telephone base Power adapters for handset chargers Telephone line cord ...

Page 11: ...rranty service Check to make sure the telephone package includes the following Telephone base Cordless handsets Wall mount bracket for telephone base Belt clips for cordless handsets Chargers for cordless handsets Battery packs for cordless handsets Power adapter for telephone base Power adapters for handset chargers Telephone line cord ...

Page 12: ... the caller are in areas offering Caller ID service and if both telephone companies use compatible equipment See Caller ID Operation beginning on page 27 for more details about how these features work Telephone operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission FCC Even so the handset s and base can communicate over only a certa...

Page 13: ...ay from any other cordless wireless device such as cordless telephones 802 11 wireless router for example WiFi Away from other electronic equipment microwave oven television computer etc Avoid excessive heat cold dust or moisture If you need to install your phone within the same room as other cordless phones or wireless products you may need to select a different channel for your router and or oth...

Page 14: ...charger to charge for 16 hours before first use Plug power adapter into the jack on the underside of charger as shown then plug into electrical outlet Caution Use only supplied rechargeable battery or replacement battery pack Part Number 80 5848 00 00 Press in and downward on the tab to open the battery compartment cover Slide battery compartment cover up until it clicks closed NOTE Use only the p...

Page 15: ...e cord into the telephone jack 1 Connect telephone line cord and power adapter to tele phone jacks and wall jacks as shown on page 9 2 Install wall mount bracket onto set First put the two front wall mount bracket tabs into the front notches on bottom of telephone base then squeeze the rear tabs of the wall mount bracket as you insert them into the rear notches on the bottom of the telephone base ...

Page 16: ...hands free telephone conversations you can use any industry standard 2 5 mm headset purchased separately For best results use an AT T 2 5 mm headset Snap belt clip into notches on side of handset Rotate and pull to remove Plug 2 5 mm headset into jack on side of handset beneath small rubber cap ...

Page 17: ...er a call press SPEAKER To make a call press SPEAKER then dial a number During a call you can press SPEAKER to toggle between hands free speakerphone and normal handset use Press OFF to hang up Last number redial Before pressing PHONE press REDIAL to display the most recently called numbers up to 32 digits Use the V buttons or REDIAL repeatedly to view up to five recently called numbers The handse...

Page 18: ... press PHONE SPEAKER or any dial pad key 0 9 or at the handset s or press HANDSET LOCATOR at the base NOTE The handset ringer volume also determines the level of the pag ing tone If the handset ringer volume level is set to off 0 that hand set will be silenced for all calls and paging see page 20 NOTE During a page if you press OFF on a handset the ringer of that handset will be silenced but the p...

Page 19: ... beep if someone calls while you are already on a call Press FLASH to put your current call on hold and take the new call You can press FLASH at any time to switch back and forth between calls 3 way conference calls While a call is in progress a person at another handset can press PHONE or SPEAKER to join the call A person at either handset can press OFF or place the handset in the base or charger...

Page 20: ... the phone is ringing to silence the ringer temporarily The next phone call will ring normally Temporary tone dialing If you have dial pulse rotary service you can switch to touch tone dialing during a call by pressing This can be useful if you need to send tone signals for access to answering systems or long distance services After you hang up or press FLASH to receive a call waiting call the pho...

Page 21: ...or on the handset being called to answer the call To end the intercom call Press OFF or INTERCOM at the handset OR Place the handset in the charger or base NOTE The intercom feature cannot be used while a handset is in the directory or call log Pressing INTERCOM while on an outside call will initiate Call Transfer see page 19 Handling incoming calls The phone will beep if you receive an outside ca...

Page 22: ... The display will show CALL FORWARDED The destination set will ring and the display will show INCOMING CALL Press PHONE SPEAKER or any dial pad key 0 9 or on the destination handset to answer the call NOTE If the forwarded call is not answered within 30 seconds the external call will be returned to the handset that originated the forward and its display will show CALL BACK If the returned call is ...

Page 23: ...ALLING Press PHONE INTERCOM SPEAKER or any dial pad key 0 9 or on the destination handset to answer the intercom call When the recipient answers the intercom call you can talk privately without the outside caller hearing the conversation On the originating handset press OFF to transfer the call The display will show CALL TRANSFERRED NOTE When the recipient answers the intercom call the originating...

Page 24: ...ndset is in idle mode press VOLUME V buttons on the right side of the handset to change ringer volume directly NOTE The ringer volume level also determines the levels of ringing for intercom calls see page 17 and the paging tone when initiating the Handset Locator feature see page 14 If the handset ringer volume level is set to off 0 that handset is silenced for all calls and paging Ringer tone Th...

Page 25: ...SELECT again to remove the displayed mes sage or press OFF to exit NOTE This only turns off the displayed message it does not delete your voice mail message s Use this feature when the phone indicates there is voice mail when you have none If there actually is a new voice mail message your local telephone company will continue to send the message which turns the display message back on DialType Us...

Page 26: ...acity The directory can store up to 50 entries Each entry can contain a number up to 32 digits and a name up to 16 letters long A convenient search feature can help you find and dial numbers quickly see page 25 Timeouts and error messages If you pause for too long while making an entry the pro cedure will time out and you will have to begin again If all memory locations are in use the screen will ...

Page 27: ...mistake Press and hold PAUSE to enter a 3 second dialing pause To enter a name Use the dial pad and the chart below to enter a name up to 16 characters Each press of a particular key will cause characters to be displayed in the following order The cursor moves to the right when you press another dial pad key or the button Press V to move the cursor to the left Press DELETE to erase letters if you ...

Page 28: ...24 Directory New Directory entries Storing the entry Press SELECT to store your new directory entry To change it later see page 26 ...

Page 29: ...oose DIRECTORY and then SELECT again to choose REVIEW To search by name When any entry is displayed you can press a dial pad key to display the first name beginning with a letter associ ated with that key Press dial pad keys once for the first letter twice for the second three times for the third as shown on page 23 For example press 5 JKL once to find Jennifer twice to find Kevin or three times t...

Page 30: ...enter the correct tele phone number You can use the V button to move the cursor to the left and the button to move the cursor to the right Press and hold PAUSE to add a 3 second pause if necessary You can also press REDIAL then V to scroll to the previously dialed number from the redial list you want to store in the directory then press SELECT Press SELECT You are now prompted to EDIT NAME Press D...

Page 31: ...een it will not be saved in the call log NOTE Only one handset can review the call log at a time If another handset attempts to enter the call log it will display NOT AVAILABLE AT THIS TIME NOTE Caller ID features will work only if both you and the caller are in areas offering Caller ID service and if both telephone companies use compatible equipment NOTE When in idle mode the cordless handset scr...

Page 32: ... by your local telephone company If the telephone number of the person calling exactly matches a number in your directory the name that appears on screen will match the name as you entered it into your directory Example If Christine Smith calls her name will appear as Chris if this is how you entered it into your direc tory ...

Page 33: ...without area code and with or without the 1 then press PHONE or SPEAKER to place the call Example CID Number displayed as 908 555 0100 three times Number changes to 555 0100 drops 1 area code PHONE SPEAKER Dials 555 0100 Other options Press DELETE to delete this entry from the call log Press and hold DELETE to delete all entries from the call log When asked to confirm press SELECT to clear the cal...

Page 34: ...options see page 34 Press to select or change a setup option see page 34 Press to review or set clock see page 31 Press to record a memo see page 36 or after pressing SETUP to record an outgoing announcement see page 32 Press to delete message currently playing hold to delete all old messages see page 35 Press to repeat message hold to slow playback press twice to play previous mes sage see page 3...

Page 35: ...set from 2000 to 2039 NOTE Caller ID provides the time and date Set the year so that the day of the week can be calculated from the Caller ID information After you set the time once it will thereafter be set automatically with incoming Caller ID infor mation The time will be set automatically only if you subscribe to Caller ID service provided by your local telephone company see page 8 1 Press TIM...

Page 36: ...one Press STOP when you are done Speak facing the telephone base from about nine inches away Press PLAY STOP when you are done Elapsed time in seconds will be shown in the message window as you record You can record an announce ment up to 90 seconds long Announcements less than three seconds long will not be recorded To delete your outgoing announcement Press SETUP until you hear Announcement Pres...

Page 37: ...nouncement When Announcement Only is turned on calls are answered with a pre recorded announcement that says We re sorry messages to this number cannot be accepted You can use this announcement or replace it with a recording of your own voice After turning on the Announcement Only feature fol low the steps on page 32 to record your announce ment Callers will hear this announcement only when the an...

Page 38: ... from another phone see page 38 When the answering system is turned on the ANSWER ON OFF light is lit and the message alert function is activated any new incoming message will increase the flashing number in the message window by one and a beep tone will sound every ten seconds as a reminder that there are unreviewed mes sages on the answering system When on callers hear an announcement but cannot...

Page 39: ...n to adjust speaker volume Press SKIP to skip to next message or hold down to speed up message playback Press REPEAT to repeat message currently playing Press twice to hear previous message or hold down to slow message playback Press DELETE to delete message being played back Press PLAY STOP to stop playback To delete all messages To delete all messages press and hold DELETE while the phone is idl...

Page 40: ...stem To record a memo Press REC MEMO Elapsed time in seconds is shown in the message window as you record You can record a memo up to 4 minutes long Memos less than 1 second long will not be recorded Press PLAY STOP to stop recording To play back a memo Press PLAY STOP to hear messages and memos see page 35 for other options 1 REC MEMO Record after the tone Press STOP when you are done 3 RECORDED ...

Page 41: ... 1 8 Current volume level while adjusting 1 99 counting Elapsed time while recording a memo see page 36 or announcement up to 90 seconds page 32 99 flashing Memo recording exceeded 99 seconds F flashing Memory is full Messages must be deleted before new messages can be received CL flashing Clock needs to be set see page 31 A Announcement Only mode is on see page 33 System is answering a call or be...

Page 42: ...ess to hear all messages Press to hear new messages Press during playback to delete current message Press 3 twice to delete all old messages Press during the caller s message to repeat the message Press during the beginning of the day and time announce ment to go back to the previous caller s message Press to stop any operation stop play back stop recording Press to skip current message and advanc...

Page 43: ... menu 5 Turn system off 0 Turn system on 0 Press to hear list of features com mands Press to turn off answering system Incoming calls will no longer be answered If off system will answer after 10 rings Enter your access code then press 0 to turn it on Remote access ...

Page 44: ...beeps Low battery warning Two beeps Out of range during off hook Confirmation tone Programming command completed successfully A series of beeps Press VOLUME keys while the volume levels are already at limits Base tones Indicator lights IN USE On when handset is in use or you are registering a handset Flashes when another phone is in use on the same line or answering system is answering an incoming...

Page 45: ... the base PAGING The base is paging handset s Another handset is calling LINE IN USE An extension phone is in use NO LINE There is no telephone line connected ALREADY SAVED The telephone number you have entered is already stored in the directory SAVED The call log entry is saved to the directory successfully WARNING CHECK BATTERY The battery is not installed or not installed properly in the handse...

Page 46: ...tercom or conference call There are already two handsets being used UNABLE TO CALL TRY AGAIN Someone else is already using the directory or call log when you try to do so NOT AVAILABLE AT THIS TIME CHARGING A handset with a low battery has been placed in the base unit or charger ...

Page 47: ...et 4 Before using a new E597 1 handset you must register it with the base To add a new handset When first purchased all optional accessory hand sets show NOT REGISTERED on the screen Make sure your handset battery is properly installed and charged Put the handset in a cradle which is plugged into AC power After a few seconds PRESS HNDST LOC 4 SEC ON BASE will be shown on the screen Press and hold ...

Page 48: ...ton Press and release HANDSET LOCATOR again The IN USE light will turn off and in a few seconds all handsets will be de registered All handsets will show NOT REGISTERED if de register was successful NOTE If the de register process was not successful you may need to reset the system and try again To reset pick up the handset and press the PHONE button then press the OFF button and place the handset...

Page 49: ...might have moved out of range Your line cord might be malfunctioning Try installing a new line cord If the previous suggestions don t work disconnect the base unit from the telephone jack and connect a different phone If there is no dial tone on that phone either the problem is in your wiring or local ser vice Contact your local telephone company I cannot dial out First try all the suggestions abo...

Page 50: ...rs For optimum daily performance return the cordless handset to its base when not in use You may need to purchase a new battery please refer to the batteries section of this user s manual Your phone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction If the cordless handset is in its base and the charging light does not come on refer to The ch...

Page 51: ... is nor mal to experience static on your phone while the microwave oven is operating Do not install this phone in the same outlet or near a microwave oven If your phone is plugged in with a modem or a surge protector plug the phone or modem surge protector into a different location If this solves the problem re locate your phone or modem farther apart from one another or use a different surge prot...

Page 52: ...ence with your cordless phone Try installing your phone as far away as possible from elec tronic devices wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal comput ers kitchen appliances and other cordless phones Your line cord might be malfunctioning Try installing a new line cord Re install the battery pack and place cordless handset in base...

Page 53: ...or this feature to work on your phone Your caller must be calling from an area that supports Caller ID Both you and your caller s telephone companies must use Caller ID compatible equipment System does not receive CID or System does not display CID during Call Waiting Make sure you subscribe to Caller ID with Call Waiting features ser vices provided by your local telephone company Caller ID featur...

Page 54: ...or the system is off the system will answer after 10 rings CL flashes in message window You need to reset the answering system clock see page 31 System does not respond to remote commands Make sure to enter your remote access code correctly see page 38 Make sure you are calling from a touch tone phone When you dial a number you should hear tones If you hear clicks the phone is not a touch tone tel...

Page 55: ...ct comes in contact with any liquids unplug any line or power cord immedi ately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion If this product does not operate normally read Troubleshooting in the user s manual If you cannot solve the problem or if th...

Page 56: ...ins either Nickel Cadmium or Nickel Metal Hydride rechargeable batteries Exercise care in handling batteries in order not to short the battery with conducting material such as rings bracelets and keys The battery or conductor may overheat and cause harm Observe proper polarity between the battery and the battery charger Nickel Cadmium Rechargeable Batteries Must be recycled or disposed of properly...

Page 57: ...t six inches from the pacemaker Should NOT place wireless phones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless phone at the ear opposite the pacemaker WTR s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless phones Especially AboutTelephones Answering Systems Two Way Recording This unit does not...

Page 58: ...nnected to your telephone line ensure the connection of this equip ment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by ...

Page 59: ...e or more of the following measures Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s author...

Page 60: ...rranty period MATERIALLY DEFECTIVE PRODUCT During the limited warranty period AAT s authorized service representative will repair or replace at AAT s option without charge a materially defective product If AAT repairs this product AAT may use new or refurbished replacement parts If AAT chooses to replace this product AAT may replace it with a new or refurbished product of the same or similar desig...

Page 61: ...ase see 6 below or charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 5 How do you get warranty service To obtain warranty service in the United States of America call 1 800 222 3111 In Canada please dial 1 866 288 4268 for instructions regarding where to return the product Before calling for service please check the user s manu...

Page 62: ...orized to make modifications to this limited warranty and you should not rely on any such modification State Law Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state Limitations Implied warranties including those of fitness for a particular purpose and merchant ability an unwritten warranty that the product is fit for ordinary use a...

Page 63: ...d Base to handset 5725 MHz 5850 MHz Channels 95 Operating Temperature 32 F 122 F 0 C 50 C Base Unit Voltage AC Voltage 60Hz 96 130 Vrms Base Unit Voltage AC Adapter Output 9VDC 600mA Handset Voltage 3 2 4 7 VDC 700mAh Charger Voltage AC Adapter Output 9VDC 200mA Replacement Battery Battery pack 80 5848 00 00 3 6V 700mAh ...

Page 64: ...entries 26 name search 25 new entries 23 E Elapsed time 13 Ending calls 13 F Flash switchhook flash 15 H Hands free use 13 Handset locator 14 Headset 12 I Intercom 17 Incoming call log 27 Incoming calls answering 13 Indicator lights 40 L Last number redial 13 Low battery 10 M Making calls 13 Menus 20 Messages 30 39 Mute 16 N Names enter into directory 23 search for 25 O Operating range 8 Q Quick r...

Page 65: ... back 4 Stop 5 Help menu 5 Skip the message 6 Review announcement 7 Record announcement 7 Record memo 8 Review remote access code 9 Change remote access code 9 Answer machine ON OFF 0 Call your phone number then enter your 2 digit access code preset to 19 5 8 GHz CordlessT elephone Answering System E5926 E5927B E5937B E1937B E5947B Copyright 2006 Advanced American Telephones All Rights Reserved AT...

Page 66: ...vanced American Telephones All Rights Reserved AT T and the Globe Design are trademarks of AT T Corp licensed to Advanced American Telephones Printed in China Issue 3 AT T 03 06 91 000648 030 000 www telephones att com ...

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