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6.2 Frequently Asked Questions (FAQs)
I cannot access the router GUI using a web browser
• If your computer is wired, check the Ethernet cable
connection and LED status as described in the previous
section.
• Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
• Delete the cookies and files in
your web browser. For Internet
Explorer 8, follow these steps:
1. Launch Internet Explorer 8,
then click
Tools
>
Internet
Options
.
2. In the
General
tab,
under
Browsing history
,
click
Delete…
, select
Temporary Internet Files
and
Cookies
then click
Delete
.
NOTES:
• The commands for deleting cookies and files vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses
automatically. For more details, refer to Chapter 1 of this user
manual.
• Ensure that you use CAT5e or CAT6 ethernet cables.