•
Test out the headset by itself on an alternate device. You can either test it out on a
different PC using the included PC splitter that splits the single jack on the headset
to microphone in and speaker out jacks or you can hook up the headset directly to
any smartphone.
•
Turn the headset cable a quarter turn and see if the sound becomes intermittent, or
if sound returns back to the headset.
I cannot hear other players in chat using my
A40 with MixAmp M80
I understand you are experiencing issues with your A40. Here are a few steps you
can take to attempt to remedy the issues.
•
Hard reset your Xbox One by holding down the power button until it completely powers
off. You should be able to hear it click off or shut down fully.
•
Try using the provided inline cable and the headset on a smartphone and see if you
can hear others.
•
Make sure your controller has an unblocked line of sight with the console. Even a
glass window can cause interference.
My A40 or MixAmp M80 has been physically
damaged. What can I do? (Universal)
I understand you are experiencing issues with your A40. Here are a few steps you
can take to attempt to remedy the issues. Before troubleshooting please ensure you
have setup the audio system correctly by using our setup guides.
•
Please open a support ticket at astro.gg/AGHELP. Please submit a photo along with
an explanation as to what caused the damage.
•
Make sure to fill out the entire support case with your full name, serial number,
and your complete current physical address.
If these steps did not alleviate the issues you were experiencing, please go to the link
below and submit a case. Let your agent know all the steps you tried and the outcome
of your troubleshooting. It will help speed the resolution of your case!
