USER manual
76
of
288
8.4
Malfunctions and solutions
Problem
Cause
Action
NO MACHINE POWER
The machine is switched off.
Turn on the machine.
NO WATER IN BOILER
The water mains tap is shut off.
Open the water mains tap.
TOO MUCH WATER IN THE BOILER
Electrical system or hydraulic system malfunction.
Turn off the machine and request the Maintenance
Technician.
STEAM IS NOT COMING OUT OF THE
STEAM NOZZLES
•
The nozzle sprayer is clogged.
•
The machine is switched off.
•
Clean the steam nozzle sprayer.
•
Turn on the machine.
STEAM MIXED WITH WATER COMES
OUT OF THE STEAM NOZZLES
Electrical system or hydraulic system malfunction.
Turn off the machine and request the Maintenance
Technician.
DOES NOT DISPENSE
•
The water mains tap is shut.
•
The coffee grind is too fine.
•
Open the tap of the water mains.
•
Adjust the coffee grinder.
WATER LEAKS FROM THE MACHINE
•
The tray is not draining.
•
The drain pipe is broken, has detached, or the water
flow is obstructed.
•
Check the sewer drain.
•
Check and reconnect the drain pipe to the tray.
COFFEE IS TOO HOT OR TOO COLD
Electrical system or hydraulic system malfunction.
Turn off the machine and request the Maintenance
Technician.
COFFEE IS BEING DISPENSED TOO
QUICKLY
The coffee has been ground too coarsely.
Adjust the coffee grinder.
COFFEE IS BEING DISPENSED TOO
SLOWLY
The coffee has been ground too finely.
Adjust the coffee grinder.
WET COFFEE GROUNDS
•
The dispensing group is dirty.
•
The dispensing group is too cold.
•
The coffee has been ground too finely.
•
The coffee is too old.
•
Wash the group with the blind filter.
•
Wait for the group to fully heat up.
•
Adjust the coffee grinder.
•
Replace with fresh coffee.
THE PRESSURE GAUGE INDICATES AN
UNACCEPTABLE PRESSURE
Hydraulic system failure.
Turn off the machine and request the Maintenance
Technician.
GROUNDS FOUND IN CUPS
•
The filter holder is dirty.
•
The filter holes are worn.
•
The coffee has not been ground evenly.
•
Clean the filter holder.
•
Replace the filter.
•
Adjust the grinder as appropriate.
THE CUP IS DIRTY WITH SPLASHES
OF COFFEE
•
The coffee has been ground too coarsely.
•
The filter's edge is damaged.
•
Adjust the coffee grinder.
•
Replace the filter.
•
ALL THE PUSH BUTTON PANEL LEDS
ARE FLASHING (SAE version)
•
TIME-OUT LED SWITCHED ON (AEP
version)
After a few minutes the water stops being automatically
filled.
•
The device is in time-out.
•
There is no water in the mains.
•
Turn the machine off and then back on.
•
Open the water mains tap.
•
THE COFFEE IS NOT
DISPENSED EVENLY
•
THE COFFEE DOSE
IS NOT CORRECT
•
THE LED OF THE DOSE BUTTON
FLASHES
The coffee has been ground too finely.
Adjust the coffee grinder.
COFFEE IS DISPENSING ONLY VIA THE
MANUAL BUTTON
Fault in the electronic system.
Turn off the machine and request the Maintenance
Technician.
SHUTDOWN OF THE ELECTRONIC
SYSTEM
Electrical system or hydraulic system malfunction.
Turn off the machine and request the Maintenance
Technician.
WATER IS LEAKING FROM THE PUMP Pump malfunction.
Turn off the machine and request the Maintenance
Technician.
