OM00020 Rev 2, FP00091, FP00101 Operation Manual
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the enclosure and/or excessive condensation from exposure to humid ambient air during operation will
void this warranty.
Any technical assistance provided by Aspen’s personnel or representatives in system
design is construed to be a proposal and not a recommendation. The responsibility for determining
feasibility rests with the user and should be subject to test. Only the terms expressed in this Limited
Warranty shall apply and no distributor, corporation or individual is authorized to amend, modify or
extend this warranty in any way on resale.
Warranty Repairs
Any product returned and found to be under warranty will be repaired or replaced at the discretion of
Aspen Systems, LLC. Depending on the circumstances of the problem, it may be deemed necessary to
return the products to Aspen Systems. for repair. In order to return the product for repair, please
contact Aspen Systems via email, telephone,
or through the Aspen Systems’ website (see Contact
Information)
Technical Support
Technical Support is available from Aspen Systems from 8:00 AM to 5:00 PM (EST) Monday through
Friday via phone or email (see contact information). Technical support can also be requested on-line. To
expedite assistance for problems, be able to provide the following information:
•
Your name, phone number, company, division and city.
•
Product number, serial number and revision (located on the RMC rear, near power switch).
•
A detailed description of your problem.
Aspen Contact Information
Email:
Phone:
508-281-5322
Website:
