Troubleshooting
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3. Troubleshooting
This section lists a few common problems you may encounter into while using your Asema M meter
and common remedies to them. For a more complete list of howto's and up-to-date answers to
problems, visit the FAQ section on our support website at support.asema.com.
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Cannot detect the meter
If a meter cannot be found when you try to pair it, the problem can be the cause of four basic
reasons: 1) the meter is not connected to mains power, 2) the radio reception is poor, 3) the
meter is already paired, or 4) the meter is broken.
First make sure the meter is properly connected to mains power. The ensure there are no inter-
fering obstacles between the meter and an Asema E and the distance between the two does
not exceed 30 meters.
Check that the meter is not already paired. A paired meter no longer sends a beacon and cannot
therefore be detected. To have the meter send beacon again, reset it either from the Asema E
(in case of a meter paired to that Asema E) or from the reset button.
•
Cannot pair a meter
Pairing a meter requires a good radio connection between the meter and Asema E. Make sure
you have no interfering elements between the devices and the distance between them is sort
enough. For troubleshooting purposes you may want to move your Asema E closer to the meter
to see how distance affects the radio connection.
