TD 92639GB
2009-12-08/ Ver. C
Configuration Manual
Ascom d62 DECT Handset
32
7
Troubleshooting
This section contains information on how to solve common operational problems, and
information on warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not
solve the problem, contact the system administrator.
If other users have similar problems, there may be a system error.
7.1
Fault Symptoms
If any of the following Fault Symptoms occur, follow the instructions below.
7.2
Display Information in Handset
The following error messages can be shown in the handset display:
Fault
Probable cause
Action or comment
The display stays dark
Low battery level or
faulty handset.
Charge the battery. If the
handset does not work after
charging, contact the system
administrator.
There is no ring signal
"Ringer off" icon is on, or
ringer volume is set to silent,
or faulty handset.
Press and hold the Mute key,
or increase volume (Settings
> Sound & Alerts > Volume)
or contact the system
administrator.
Display shows
Probable cause
Action or comment
No access
The handset is in range, but
has no access rights.
Switch off the handset and
then switch it on again. If this
does not work, contact the
system administrator.
No System.
The handset beeps once a
minute with a low tone
followed by a high tone
(during max 30 minutes). If
the vibrator is enabled, it
vibrates after the last beep.
The handset is out of
coverage,
or faulty handset.
The beeps can be stopped
with the mute button. Then
go into range.
Note: When re-entering the
coverage area it can take a
couple of minutes before the
handset automatically has
registered into the system.
If this does not work,
contact the system
administrator.
SERVICE NEEDED
Parameters corrupt
Note: This display message is
only shown in English.
The handset is defective.
Select the reset option on the
middle soft key and upgrade
the handset’s software to
version 3.0.0 or greater. If
this is not available or the
problem persists send the
handset for service.
