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Field Troubleshooting Manual

Ascend Zebra GK420d, Field Troubleshooting Manual

The Ascend Zebra GK420d is a versatile desktop label printer. Ensure smooth operations with the Field Troubleshooting Manual, a comprehensive guide for resolving common issues. This manual can be easily downloaded for free from our website, manualshive.com, providing convenient access whenever needed. Get the most out of your printer today!

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Client Services

800.800.5655

www.aclab.com

1400 Industrial Way
Redwood City, CA 94063

© 2020 Ascend Clinical. All rights reserved. Ascend is a registered trademark of Ascend Clinical.

For more information, please contact Client Services at 800.800.5655, Option 1.

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Summary of Contents for Zebra GK420d

Page 1: ...Zebra GK420d Printer Field Troubleshooting Guide REV 2020 09 Client Services 800 800 5655 www aclab com 1400 Industrial Way Redwood City CA 94063 ...

Page 2: ...supply light is on indicating that it is providing power to the printer Solution 4 Check that the cover is properly closed Problem Printer Not Found message on the computer screen Solution 1 Make sure the printer is plugged into the wall and turned on Solution 2 Make sure the printer isn t plugged into an outlet controlled by a light switch Solution 3 Make sure there are labels in the printer Solu...

Page 3: ...Problem The printed image does not look right or there is nothing printed on the label Solution 1 Verify that only labels provided by Ascend are being used Solution 2 Reload the print labels by opening the media roll holders Orient the media roll so that its printing surface faces up Pull the media guides apart with your free hand place the roll of labels on the holders and release the guides Veri...

Page 4: ... use an alcohol moistened swab to break them up then use a dry swab to remove any streaks that may remain Solution 4 Clean the print roller using an alcohol moistened swab then use a dry swab to remove any streaks that may remain To remove the print roller 1 Lift the tabs on either end of the roller 2 Lift the roller up from the roller bay ...

Page 5: ...ls are facing up Solution 2 Verify that you are using only labels provided by Ascend These are thermal labels No ink is used in the printing process Problem The media roll holders in the printer aren t the right spacing for the labels Solution Roll your finger over the adjustment wheel below where the labels hang Doing so will cause the media roll holders to move closer or further apart Adjust to ...

Page 6: ...55 www aclab com 1400 Industrial Way Redwood City CA 94063 2020 Ascend Clinical All rights reserved Ascend is a registered trademark of Ascend Clinical For more information please contact Client Services at 800 800 5655 Option 1 ...

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