Home Hemodialysis Guide
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Problem: Nothing prints on the labels.
Solution 1: Make sure that the labels are loaded correctly so that the labels are under the print head
and not the label backing. The labels should be loaded so that the roll of labels unrolls
from the bottom, and the labels are facing up.
Solution 2:
Verify that you are using only labels provided by Ascend. These are thermal labels. No ink
is used in the printing process.
Problem: The media roll holders in the printer aren’t the right spacing for the labels.
Solution: Roll your finger over the adjustment wheel below where the labels hang. Doing so will
cause the media roll holders to move closer or further apart. Adjust to the proper distance
and insert the labels so they unload from the bottom of the roll.
