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Accessing Aruba Support
Aruba Support Services
https://www.arubanetworks.com/support-services/
Aruba Support Portal
https://asp.arubanetworks.com/
North America telephone
1-800-943-4526 (US & Canada Toll-Free Number)
+1-408-754-1200 (Primary - Toll Number)
+1-650-385-6582 (Backup - Toll Number - Use only when all other
numbers are not working)
International telephone
https://www.arubanetworks.com/support-services/contact-
Be sure to collect the following information before contacting Support:
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Other useful sites
Other websites that can be used to find information:
Airheads social forums and
Knowledge Base
https://community.arubanetworks.com/
Software licensing
https://lms.arubanetworks.com/
End-of-Life information
https://www.arubanetworks.com/support-services/end-of-life/
Aruba software and
documentation
https://asp.arubanetworks.com/downloads
Accessing updates
To download product updates:
Chapter 9
Support and other resources
Chapter 9 Support and other resources
69