RESPONSIBILITY OF THE MANUFACTURER
Arthrex is responsible for the safety, reliability, and performance of the generator only under the following circumstances:
• The user has followed the Installation and Setup Procedures in this User’s Guide.
• Persons authorized by Arthrex performed assembly operation, readjustments, modifications, or repairs.
• The electrical installation of the relevant room complies with local codes and regulatory requirements, such as IEC and BSI.
• Equipment use is in accordance with the Arthrex instructions for use.
For warranty information, refer to
Appendix B - Warranty
.
RETURNING THE GENERATOR FOR SERVICE
Before you return the generator, call your Arthrex representative for assistance. If instructed to send the generator to Arthrex, first
obtain a Returned Authorization Number. Then, clean the Generator and package securely to ensure proper protection of the unit.
So as to aid in the processing of the unit, please be sure to include a reference to the Arthrex Return Authorization Number on the
outside of the box and ship directly to Arthrex.
Step 1 – Obtain a Returned Authorization Number
Call the Arthrex Customer Service Center to obtain a Returned Authorization Number. Have the following information ready when
you call:
• Hospital / clinic name / customer number
• Description of the problem
• Telephone number/fax number
• Type of repair to be done
• Department / address, city, state, and zip code
• P.O. number
• Model number
Step 2 – Clean the Generator
WARNING:
Electric Shock Hazard
- Always turn off and unplug the generator before cleaning.
NOTICE:
Do not clean the generator with abrasive cleaning or disinfectant compounds, solvents, or other
materials that could scratch the panels or damage the generator.
A. Turn off the generator, and unplug the power cord from the wall outlet.
B. Thoroughly wipe all surfaces of the generator and power cord with a mild cleaning solution or disinfectant and a damp cloth.
Follow the procedures approved by your institution or use a validated infection control procedure. Do not allow fluids to enter the
chassis. You cannot sterilize the generator.
Step 3 – Ship the Generator
A. Attach a tag to the generator that includes the Returned Authorization Number and the information (hospital, phone
number, etc.) listed in
Step 1 – Obtain a Returned Authorization Number
.
B. Be sure the generator is completely dry before you pack it for shipment. Although the preference is to have the Generator
repackaged using its original packaging, Arthrex understands that this may not always be possible. If necessary, contact Customer
Service for the proper packaging to ship the unit. Please be sure to include a reference of the Arthrex Return Authorization
Number on the outside of the box/container.
C. Ship the generator, prepaid, to the address given to you by the Arthrex Service Center.
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Arthrex, Inc.