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Remotely Control ScanDo HD
Remotely Control ScanDo HD
Troubleshooting
•
Ensure that the ethernet cable is attached to your ScanDo HD .
• A user may be connected to the ScanDo HD via Ethernet .
• Reset the ethernet port by pressing ALTERNATE FUNCTION button and then
the ETHERNET RESET button .
• Replace the Ethernet Cable . We recommend Cat 5e cabling .
• To use the Graphical User Interface, you must have Java version 1 .6
(JRE 6) or later installed . You can download the latest version of
Java at java .sun .com or by using the link at the bottom of the GUI .
Macintosh Users: You can download the latest versions of Java for Mac OS X
from developer .apple .com
• Ensure that the ethernet cable is attached to your ScanDo HD .
• Verify that you have the correct IP address for your ScanDo HD by following
the instructions on page 14 .
• Firewalls and Routers may prevent you from communicating with the
ScanDo HD, especially from an external location . Contact your IT
department to ensure that you have access to the network .
• Verify that your browser is compatible with ScanDo HD and that you are
using the correct version of Java . Please review the Browser Requirements
section on page 15 of this manual .
• If you recently upgraded your GUI and failed to upgrade your firmware, some
features of the GUI may fail to work, respond, or otherwise behave erratically .
Not all GUI updates require a firmware update and you should review the
Release Notes for any update prior to installation .
• If you recently upgraded your firmware and failed to upgrade your GUI, some
features of the GUI may fail to work, respond, or otherwise behave erratically .
Not all firmware updates require a GUI update and you should review the
Release Notes for any update prior to installation .
For additional support, please visit artel .com/scan-do .
I have a red X on
my computer screen
I cannot connect to the GUI .
It says “Server Not Found”
I receive a “Processing Error”
when trying to read my
Network Configuration .
The GUI is behaving erratically
and/or some features are not
working properly
