45
Troubleshooting and solutions
This section gives you some general idea on some troubleshooting and
problem solving for most of the encountered issues with the scanner.
Hardware
Why is my scanner not moving when I execute the scanner in any
ways?
Please double check the following:
1)
Is your scanner plugged in properly?
2)
Is your scanner unlocked?
3)
Is the light on the scanner is on?
My scanner is installed and some problem with the operation on my
laptop computer.
There are some older laptops that do not meet the power consumption
requirement on the USB port. In that case, when the USB port on the
laptop is not supplying enough power to the scanner. Error or problems
may occur. Try to purchase a Power USB hub for the solution of this
power issue with the laptop’s USB port in conjunction usage of the
scanner.
My scanner was working properly after installation, but fail to
operate after I use it again on the following days.
This problem may occur when your system BIOS did not enable the plug
and play OS feature. Your USB port will reset the plug and play status
every time when you reboot your computer or after shutting down. To
enable the plug and play OS feature from the BIOS, please consult with
your computer’s manufacture or the Motherboard manufacture.
