Revised: 14/11/2011
Printed: 20/03/2013
9
How to Make a Warranty Claim
Coonara, Heatcharm, Arrow and Settler Heaters.
The full Warranty Statement for your heater is contained in the Installation and Operating Instructions booklet
that was provided with the product.
1.
Check the details of the warranty statement
2.
Determine if you think the problem is covered by warranty
3.
Ensure that you have proof of purchase
4.
Contact the retailer that sold you the heater
5.
Advise them of the specific problem
6.
Provide the details that your retailer requests to complete a Warranty Claim Form. This must include the
heater model, serial number and installation compliance certificate, if applicable in your State.
7.
Your retailer will forward your claim to Shamic Sheetmetal (Aust) Pty Ltd, the manufacturer of the
above heater brands
8.
Shamic will contact you to acknowledge that they have received the claim, if the claim has been
accepted and the next steps involved in fixing the problem
9.
Parts and/or service is provided
10.
Contact your retailer if the problem has not been fixed.
