Revised: 14/11/2011
Printed: 20/03/2013
10
ARROW WOODHEATERS WARRANTY – CONSOLE & INBUILT MODELS
DESIGNATION OF WARRANTOR. This warranty is extended by Shamic Sheetmetal (Aust) Pty. Ltd with respect to Arrow Woodheaters PRODUCT.
This Arrow heater is comprised of the heater proper (including components and firebox), fan assembly, speed control switch, electrical components,
cast iron liners & grates, seals and moving parts. Except where specifically excluded from coverage hereunder, this warranty covers all components
designed.
See exclusions and qualifications below for further information on product coverage.
WARRANTY:
1)
Shamic Sheetmetal (Aust) Pty. Ltd warrants the firebox to be free of defects in materials and workmanship of a period of ten (10) years from
the date of purchase.
2)
Shamic Sheetmetal (Aust.) Pty. Ltd warrants that all other components of the unit to be free of defects in material and workmanship for a
period of one (1) year from date of purchase, excluding door glass.
3)
If this Arrow heater is found to be defective in material or workmanship Shamic will repair or replace such defects in the Arrow heater at
Shamic’s option in accordance with Arrow’s warranty policy during the period on this warranty. If this Arrow heater is found to be defective in
material or workmanship Shamic will repair or replace such defects in the Arrow heater at Shamic’s option in accordance with Arrow’s
warranty policy during the period on this warranty. If the defect is found not to meet the Consumer Guarantee requirements and constitutes a
major failure, the purchaser may be able to choose to repair or replace the defective heater or part or obtain a refund.
4)
Exclusions and qualifications. This warranty is subject to the following exclusions and qualifications.
a)
This warranty extends only to the original consumer purchaser, who has purchased the heater from an authorised Arrow dealer.
b)
This warranty does not apply to, and Arrow assumes no responsibility for any damages that result due to, installation or operation of
the heater not in accordance with both the installation and operation instructions furnished with the unit.
c)
This warranty does not apply to any heater that has been modified or damaged in shipping or by improper handling, improper
operation, abuse, misuse, accident or unworkmanlike repairs.
d)
Shamic Sheetmetal (Aust.) Pty.Ltd. does not warrant the structural performance of the heater when fuel products with abnormal
burning characteristics, including but not limited to synthetic logs, coal, wood treated with flammable liquid, logs made from pressed
wood, driftwood or any materials containing salt or corrosives, rubbish or garbage are used. Flammable liquid fuels are explosive
and never should be used in this product.
e)
Shamic Sheetmetal (Aust.) Pty.Ltd. expressly excludes any liability hereunder for defects or damage caused by the installation or of
any components not expressly authorised and approved by Shamic. Shamic further assumes no liability for defects or damage
caused by any modification not expressly authorised and approved by Shamic. Unauthorised components or modifications could
create a fire hazard by altering the safety design of the heater.
f)
Building Codes. Since building code requirements vary, users should determine in advance whether there are any building code
restrictions on the installation or use of the heater. Shamic makes no representation of warranty regarding building code
compliance and shall not be responsible for compliance therewith.
g)
Shamic will only accept claims under this warranty in strict accordance with the conditions set out below.
5)
Shamic Sheetmetal (Aust.) Pty.Ltd. shall not be liable for any breakages of glass components, transit damage or, where it can be shown that
the consumer guarantee obligations as the manufacturer have been met, for any claim by any person for incidental or consequential damages
caused by defects in the Arrow heater. Whether such damage occurs or is discovered before or after replacement or repair, and whether or
not such damage is caused by Arrow negligence. Normal wear and tear items such as routine surface maintenance, door ropes, seals and
door glass are also excluded from this warranty.
6)
Shamic goods come with guarantees that cannot be excluded under Australian Consumer Law. The purchaser is entitled to a replacement or
a refund for a major failure and compensation for any reasonably foreseeable loss or damage. The purchaser is also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7)
This warranty applies only to units purchased from an authorised dealer and the duration of this implied warranty, including merchantability,
applicable to this Arrow heater is limited to the duration of the foregoing warranty.
8)
Before Shamic Sheetmetal (Aust.) Pty.Ltd. will recognise or accept a claim under this warranty, you must provide proof of purchase. On
purchase of the heater, despatch your warranty card to Shamic Sheetmetal (Aust.) Pty.Ltd.
9)
Your authorised dealer must be notified of any defect in the heater, for investigation of the claim. Your authorised dealer will be able to explain
the process of making a warranty claim and any costs associated with returning goods. In the event where a remedy is necessary and the
claims under warranty are accepted, the purchaser may be required to return the goods to the authorised dealer for repair, replacement or
refund.
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DETACH AND RETURN BY MAIL OR EMAIL
Shamic Sheetmetal (Aust) Pty Ltd
PO Box 8, Kilsyth, Vic. 3136
Email: [email protected]
NAME __________________________________________________________________________________________________________________
ADDRESS _______________________________________________________________________________________________________________
CITY/STATE/POSTCODE ___________________________________________________________________________________________________
PURCHASED AT (Dealer name & address) ____________________________________________________________________________________
DATE PURCHASED ________________________ MODEL ___________________________________ SERIAL NO _______________________
WHERE DID YOU HEAR ABOUT ARROW WOODHEATERS? RADIO, TELEVISION, NEWSPAPER, DEALER, WEBSITE, OTHER - Please
provide details.
_________________________________________________________________________________________________________________________
WOODHEATER BY
SHAMIC SHEETMETAL
SHAMIC SHEETMETAL
SHAMIC SHEETMETAL
SHAMIC SHEETMETAL
(AUST) Pty Ltd
(AUST) Pty Ltd
(AUST) Pty Ltd
(AUST) Pty Ltd
