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Patterns: Normal Operation (LAN and telephone)

The following table shows light patterns for the Ethernet and wireless LANs, and the

telephones, during normal operation.

Mode

LAN1 - LAN4

WLAN

Tel. 1/Tel. 2

AC Power

= Computer

Connected

Off = Computer not

connected

Flash

= Computer

Activity

= Computer

Connected

Off = Computer not

connected

Flash

= Com puter

Activity

= On-hook

Flash

= Off-hook

Off = disabled

No AC Power

Off

Firmware Upgrade (normal operation) (normal operation) (normal operation)

Touchstone WTM652 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation

Wireless

Conﬁguration

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Summary of Contents for Touchstone WTM652

Page 1: ...one Telephony Modem provides four Ethernet connections for use as the hub of your home of ce Local Area Network LAN The Touchstone Telephony Modem also provides 802 11b g wireless connectivity for enh...

Page 2: ...s technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsi bility for their appl...

Page 3: ...dequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75...

Page 4: ...s sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be ins...

Page 5: ...interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing me...

Page 6: ...uropean Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environ ment as such upon disposal of the Telephony Modem the Di rec...

Page 7: ...All WTM652 models provide Wireless 802 11b g connectivity Four Ethernet ports for connections to non wireless devices Up to two lines of telephone service Your WTM652 model is one of the following WT...

Page 8: ...or on each end It is the same kind of wire used to con nect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both...

Page 9: ...e your new Telephony Modem contact your local cable company to establish an Internet account and telephone service When you call have the following information ready the Telephony Modem serial number...

Page 10: ...ndows Windows 98 SE Second Edition Windows ME Windows 2000 Windows XP Win dows Vista or Windows 7 A supported Ethernet or wireless LAN connection must be available MacOS System 7 5 to MacOS 9 2 Open T...

Page 11: ...nnectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Modem di rectly to a computer or to an Ethernet hub with a cross over switch ask for Cate...

Page 12: ...roblems most cable companies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending emai...

Page 13: ...ded battery or black Extended backup battery provides up to 12 hours of backup time de pending on model and usage It has a strap between the battery guides Maximum backup battery provides up to 24 hou...

Page 14: ...e battery door latch and remove the battery door Set the door aside 2 Align the guides on the battery with the slots on the Telephony Modem as shown below and slide the battery into the bay Battery Sl...

Page 15: ...ngle 4 Replace the battery door insert the hinge tabs in the receiver slots and close the door until the latch snaps into place Receiver Slots Hinge tabs Touchstone WTM652 Telephony Modem User s Guide...

Page 16: ...ry door Set the door aside 2 Stand the Telephony Modem on its top so the battery bay faces up 3 Align the guides on the battery with the slots on the Telephony Modem as shown below and slide the batte...

Page 17: ...ess Con guration Ethernet Con guration Usage Troubleshooting Glossary Touchstone WTM652 Telephony Modem User s Guide 4 Replace the battery door insert the hinge tabs in the receiver slots and close th...

Page 18: ...er the battery aligning the slots on the battery bay with the tabs on the battery Push straight down on the Tele phony Modem until the battery latch clicks into place Note You may need to push down ge...

Page 19: ...m User s Guide Basic and Extended Backup Battery Removal 1 Pull back the battery door latch and remove the battery door Set the door aside 2a Basic Backup battery removal Insert a nger behind the batt...

Page 20: ...l the battery discon nects and slides out of the bay Battery Pull Strap Touchstone WTM652 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Wireless Con guration Et...

Page 21: ...ireless Con guration Ethernet Con guration Usage Troubleshooting Glossary Touchstone WTM652 Telephony Modem User s Guide Maximum Backup Battery Removal 1 Grasp the battery and pull back on the latch a...

Page 22: ...cable outlet is not conveniently located your cable company can install a new one CAUTION Risk of equipment damage Only quali ed installation technicians should connect the Telephony Modem to house wi...

Page 23: ...and computers G Online indicates internet data transmission status H US indicates upstream connectivity I DS indicates downstream connectivity J Power indicates whether AC power is available to the un...

Page 24: ...n you easily run ca bles between the Telephony Modem s location and those devices If you want to mount the Telephony Modem on a wall does the location pro vide a solid surface for secure attachment Fo...

Page 25: ...i rectional antenna Using an aftermarket directional antenna increases range in one direction while decreasing range in other directions Adding wireless hubs in a bridge WDS network Decreases range Lo...

Page 26: ...or Phillips depending on what kind of screws you use wall mount template included transparent tape for temporarily securing the mounting template to the wall not included Wall mounting instructions 1...

Page 27: ...elephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem 1 Thread the antenna onto the Antenna connector on the back of the Teleph...

Page 28: ...to a computer use the Ethernet cable included in the Telephony Modem package 5 Connect one end of the telephone cable to the telephone port on the back of the Telephony Modem A or B Connect the other...

Page 29: ...wireless interface Ethernet cable if using Ethernet interface supplied Web browser Con guration Basics The WTM652 uses a web based interface to con gure wireless settings The follow ing screen shows t...

Page 30: ...the connection utility for your operating system to connect to the wire less LAN arris54g this is the Telephony Modem s factory default SSID 2 In your web browser open the page http 192 168 2 1 to dis...

Page 31: ...e the Password eld blank 4 Click the Submit button to return to the Status screen Note The Access bar should now show Logout in place of Login 5 Proceed to Con guring System Settings Touchstone WTM652...

Page 32: ...rd If you have already created a password and you want to change settings on this screen enter the password here Enter New Password Enter a password that you will remember but is not easy to guess Con...

Page 33: ...ick the WAN Setup link in the navigation menu then click Connection Type The Connection Type screen appears 2 Choose the correct connection type in the Connection Type screen Most ca ble companies req...

Page 34: ...mic Static PPPoE L2TP Dynamic a Fill in the Host Name eld using any name you want b If you need to clone your computer s MAC address click the Change WAN MAC Address link and proceed to Setting the MA...

Page 35: ...you need to enter DNS settings click the link and proceed to Setting Up DNS c Click the Save button d Proceed to Con guring the LAN Channel and Name Touchstone WTM652 Telephony Modem User s Guide Safe...

Page 36: ...u need to change the MTU size or ll in the Service Name enter the in formation as speci ed by your cable company c Click the Save button d Proceed to Con guring the LAN Channel and Name Touchstone WTM...

Page 37: ...bnet mask enter the infor mation as speci ed by your cable company Otherwise select Get Dynam ically from ISP c If you need to enter DNS settings click the link and proceed to Setting Up DNS d Click t...

Page 38: ...rt ID eld shows the MAC address Linux open a shell window and type sbin ifcon g and press Return The wireless interface is eth1 un less there is no Ethernet adapter in which case the in terface is eth...

Page 39: ...the IP addresses in the DNS Address and Secondary DNS Ad dress elds 3 If you have not received DNS server information check Automatic from ISP 4 Click the Save button to return to the Status screen 5...

Page 40: ...ame you desire For best security do not use your name or address The default SSID is arris54g Broadcast SSID Uncheck to prevent passers by from seeing your wire less LAN name in their connection utili...

Page 41: ...a screen to allow you to con gure the chosen mode The following screens show WPA and 128 bit WEP screens 3 Enter a password or pass phrase in the text box For WEP security click the Generate button to...

Page 42: ...below a If your client device has a Wi Fi Protected Setup button Press the but ton on the client device then click the Simple Push Button button on the WTM652 screen When the client indicates that it...

Page 43: ...ady to accept a client connection then turns off If the Secure light turns off start again at step 1 Note When WPS is enabled the WTM652 displays the status network name security type encryption type...

Page 44: ...Internet or certain services during speci c days and times MAC Address ltering allows access to the wireless network only by com puters speci cally authorized to connect Ping blocking ignores ICMP Pin...

Page 45: ...changes 4 Proceed to Con guring Client IP Filters Con guring Client IP Filters Follow these steps to con gure client IP lters 1 Click the Firewall link in the navigation menu then click Firewall Setti...

Page 46: ...Follow these steps to con gure MAC Address ltering 1 Click the Firewall link in the navigation menu then click MAC Address Filter ing The MAC Address Filtering window appears 2 Click the Add button t...

Page 47: ...ing services from your private network using the Virtual Servers feature you should use Dynamic DNS DDNS to associate your current IP address with a domain name The Telephony Modem directly supports s...

Page 48: ...e router Other wireless routers must be con gured as Access Points See the documenta tion for your additional devices for instructions for using them as Access Points While the Telephony Modem has the...

Page 49: ...MAC address of each Access Point in the AP1 through AP4 elds You can enter up to four Access Points Note Most wireless devices have their MAC addresses printed on a label at tached to the back or bott...

Page 50: ...ress Translation NAT on the WTM652 which means you must either assign static IP addresses to all devices in your local net work or use a DHCP server to assign addresses Action Follow these steps to co...

Page 51: ...e Disable menu 4 If your routers need to authenticate to each other choose the authentica tion type and enter an authentication key 5 Click Save Touchstone WTM652 Telephony Modem User s Guide Safety G...

Page 52: ...How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are usi...

Page 53: ...n this procedure 1 From the computer select Start Settings Control Panel 2 Double click on the Network icon in the Control Panel 3 Click the Con guration tab in the Network window to display the list...

Page 54: ...o accept the new settings and OK again to close the Con gura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WTM65...

Page 55: ...Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you may h...

Page 56: ...and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WTM652 Telephony Modem User s G...

Page 57: ...this procedure 1 From the computer select Start Settings Control Panel 2 Double click on the Network icon in the Control Panel 3 Click the Con guration tab in the Network window to display the list o...

Page 58: ...ings and OK again to close the Con gura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WTM652 Telephony Modem Use...

Page 59: ...rocedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Con guration tab in the Network window to display the...

Page 60: ...o accept the new settings and OK again to close the Con gura tion window 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WTM65...

Page 61: ...e for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone WTM652 Telephony Modem User s Guide Safety Getting Started Battery Installation...

Page 62: ...e Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone WTM652 Telephony Modem User s Guide Safety Getting Started B...

Page 63: ...NS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone WTM652 Telephony Modem User s Guide Safety Getting Started Batt...

Page 64: ...ace for use with Touchstone prod ucts 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone WTM652 Telephony Modem User s Guide Safety Getting Started Battery Installation Install...

Page 65: ...Click Local Area Connection to open the Status window Touchstone WTM652 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Wireless Con guration Ethernet Con gurati...

Page 66: ...NS server address automatically unless instructed otherwise by your cable provider 8 Click OK to close the Properties windows and then click Close to back out of the remaining setup screens Touchstone...

Page 67: ...Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock 2 Click the Network icon Touchstone WTM652 Telephony Modem User s Guide Sa...

Page 68: ...sary 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application Touchstone WTM652 Telephony Modem User s Guide Safety Ge...

Page 69: ...52A B Models Indicator Lights for the WTM652G Model Using the Reset Buttons Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable...

Page 70: ...to the Internet Flash Not connected to the Internet On Internet Available Off Internet not available On Computer Connected Off Computer not connected Flash Computer Activity No AC Power Off Off Off Of...

Page 71: ...omputer not connected Flash Computer Activity On Computer Connected Off Computer not connected Flash Computer Activity On On hook Flash Off hook Off disabled No AC Power Off Off Off Firmware Upgrade n...

Page 72: ...touching or there may be undesired voltage on the lines If this pattern persists for more than 10 seconds disconnect the telephone lines from the Tele phony Modem then call a wiring technician for ass...

Page 73: ...available On Computer connected Off Computer not connected Flash Computer activity On Battery good or low Off Battery missing Flash Battery bad No AC Power Battery Installed Flash Off Off Off Off Off...

Page 74: ...hases of startup the Telephony phase and the cable modem phase Both are outlined below Power DS US Online Link Telephone Battery Description 1 2 Off Off Off Off Off No power to Cable Modem Flash Flash...

Page 75: ...the cable system You may need to reset the Telephony Modem if you are having problems connecting to the Internet or with the phones This button should be used rarely The TM Reset button is recessed to...

Page 76: ...an IP address from the router This information can help you to troubleshoot connectivity problems or to see whether other people have connected to an unsecured network To view the list choose LAN Setu...

Page 77: ...ted events You can use the security log to troubleshoot connectivity problems and to view possible intrusion at tempts To view the security log choose Firewall from the navigation menu and then Secu r...

Page 78: ...ies link in the navigation menu then click Save Backup Set tings The Save Backup Settings window appears 2 Click the Save button The Telephony Modem downloads a le called admcfg cfg to your com puter...

Page 79: ...eset the router to factory defaults you can press and hold the Router Reset button on the back of the Telephony Modem for about eight seconds You may need to do this if a miscon guration has locked ou...

Page 80: ...e system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more than 30 minutes call your cable company...

Page 81: ...the other security modes as soon as you nd the problem A miscon guration could lock out all access to the Telephony Modem router If you think this has happened see Resetting the Router to Factory Defa...

Page 82: ...ext step 3 Is the Telephone Telephone 1 or Telephone 2 LED lit If not phone service has not been set up on that line Contact your service provider If it is blinking there is a phone off hook somewhere...

Page 83: ...tone the problem is with the house wiring Contact your cable company or a quali ed wiring technician to correct the house wiring If you still do not have dial tone contact your service provider Touchs...

Page 84: ...ony Modem typically a computer or hub Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more port...

Page 85: ...version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on...

Page 86: ...as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor dio...

Page 87: ...11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use f...

Page 88: ...to this as the return path or reverse path WEP Wired Equivalent Privacy a common standard for encrypting data sent over a wireless LAN WPA Wi Protected Access a standard for encrypting data sent over...

Page 89: ...g Wireless Range Mounting the Telephony Modem Tools and Materials Wall mounting instructions Desktop mounting instructions Connecting the Telephony Modem Con guring Your Wireless Connection Requiremen...

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