Chapter 7
:
Using the Telephony Gateway
Release 8 STANDARD 1.5 August 2016
Touchstone TG862G Telephony Gateway User Guide
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
37
Wiring Problems
If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates
a problem with the telephone wiring — the red and green wires may be shorted (touching), or
there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds,
disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for
assistance.
Patterns: Normal Operation (LAN and Telephone)
The following table shows light patterns for the Ethernet and wireless LANs and the
telephones during normal operation.
Mode
Wi-Fi
Tel 1 / Tel 2
AC Power
On = Wi-Fi enabled
Flash = Computer activity
Off = Wi-Fi disabled
On = On-hook
Flash = Off-hook
Off = disabled
No AC Power
Off
On = On-hook
Flash = Off-hook
Off = disabled
Firmware Upgrade
(normal operation)
(normal operation)
Patterns: Normal Operation (WAN and Battery)
The following table shows light patterns during normal operation.
Mode
Power
US/DS
Online
Battery
AC Power Good
On
Yellow
1
=
Connected to the
-Internet (high
speed)
Green
1
=
Connected to the
Internet (ultra-
high speed)
Flash = Not
connected to the
Internet
On = Internet
available
Off = Internet not
available
On = Battery
good or low
Off = Battery
missing
Flash = Battery
bad
