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Release 8 STANDARD 1.5 August 2016

Touchstone TG862G Telephony Gateway User Guide

© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

36

Chapter 7

Using the Telephony Gateway

This chapter describes the controls and features available on the Telephony Gateway, and

covers basic troubleshooting procedures.



Setting up Your Computer to Use the Telephony Gateway



Indicator Lights for the TG862G

(page 36)



Using the Reset Button

(page 39)



Resetting the Router to Factory Defaults

(page 39)

Setting up Your Computer to Use the Telephony

Gateway

Follow the instructions in the information packet supplied by your service provider. Contact

your service provider if you need help setting up your computer.

Indicator Lights for the TG862G

The Telephony Gateway has LED indicator lights to assist in troubleshooting.

1. Battery

2. Tel 2

3. Tel 1

4. Secure

5. WiFi

6. Ethernet

7. Online

8. US

9. DS

10. Power

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Summary of Contents for Touchstone TG862G

Page 1: ...Touchstone TG862G Telephony Gateway User Guide Release 8 STANDARD 1 5 August 2016 August 2016...

Page 2: ...re all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discla...

Page 3: ...Service 12 System Requirements 12 Recommended Hardware 13 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 14 What About Security 14 Ethernet or Wireless 15 4 Battery Installation and Removal 17...

Page 4: ...ndows 7 Windows 8 or Windows 10 34 TCP IP Configuration for Mac OS X 34 7 Using the Telephony Gateway 36 Setting up Your Computer to Use the Telephony Gateway 36 Indicator Lights for the TG862G 36 Wir...

Page 5: ...over IP telephone service and both wired and wireless connectivity It also provides a Lithium Ion battery backup to provide continued telephone service during power outages The Touchstone TG862G Telep...

Page 6: ...rved 6 Installation is simple and your service provider will provide assistance to you for any special requirements Getting Support If you need assistance with your ARRIS product please contact your s...

Page 7: ...l only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion D...

Page 8: ...Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 9: ...ons this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...

Page 10: ...ompatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services PacketCable 2 0 compliant The TG862G provides Wireless 802 11b g n connectivity Fo...

Page 11: ...ds There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to th...

Page 12: ...hone service When you call have the following information ready the Telephony Gateway serial number and cable MAC addresses of the unit printed on the Telephony Gateway the model number of the Telepho...

Page 13: ...ake maximum use of TG862G throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows Vista Windows 7 Windows 8 or Windows 10 A supported...

Page 14: ...o system is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patches Run the system update utilit...

Page 15: ...he Telephony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network LAN You can use the E...

Page 16: ...n if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or mor...

Page 17: ...and wired data service will not be available during a power outage In addition LED operation is reduced when the Telephony Gateway is operating on battery power Note For safety and regulatory purposes...

Page 18: ...your battery is partially discharged for example if it is in the middle of a self test or is not yet fully charged then your backup time will be reduced Basic Battery Installation and Replacement Thi...

Page 19: ...the bay without significant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out o...

Page 20: ...placement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this proc...

Page 21: ...ectly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push the...

Page 22: ...hony Gateway for any prolonged period of time Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection pr...

Page 23: ...tall a new one If you have ordered service your service provider should configure the Telephony Gateway automatically You need only follow the instructions in this section to install and connect the T...

Page 24: ...t Use a pointed non metallic object to press this button 3 USB USB host connector future support for external USB devices 4 Tel 1 connector for the first phone line 5 Tel 2 connector for the second ph...

Page 25: ...e floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections Incr...

Page 26: ...anhead screws not included and a drill with 1 4 6mm bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver flat blade or Philli...

Page 27: ...e service 3 If using drywall anchors set them into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the...

Page 28: ...Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Cable connector 7 Tighten the connections by hand then tighten an additional 1 8 turn wi...

Page 29: ...lient devices to work with the security settings on the TG862G Refer to the documentation for your client device for instructions on setting security On most computer systems you only need to select t...

Page 30: ...a system password Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network...

Page 31: ...of the following parental controls Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the network and click the Apply button You can add two trusted computers Once added these...

Page 32: ...a Keyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week ch...

Page 33: ...gs on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Foll...

Page 34: ...ing Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Interne...

Page 35: ...o to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties applic...

Page 36: ...ephony Gateway page 36 Indicator Lights for the TG862G page 36 Using the Reset Button page 39 Resetting the Router to Factory Defaults page 39 Setting up Your Computer to Use the Telephony Gateway Fol...

Page 37: ...al Operation LAN and Telephone The following table shows light patterns for the Ethernet and wireless LANs and the telephones during normal operation Mode Wi Fi Tel 1 Tel 2 AC Power On Wi Fi enabled F...

Page 38: ...of yellow and green Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence There are two phases of startup the telephony ph...

Page 39: ...t button 2 on the back of the Telephony Gateway to reset the modem and perform initialization as if you power cycled the unit You may need to reset the Telephony Gateway if you are having problems con...

Page 40: ...m Battery The TG862G supports a Boot from Battery feature that allows the Telephony Gateway to provide continued telephone service during power outages To start the TG862G from its battery follow thes...

Page 41: ...e your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minute...

Page 42: ...stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interfering product try using a different ch...

Page 43: ...ne and hang it up If it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled...

Page 44: ...Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an...

Page 45: ...net connectors Ethernet hubs provide a common point of contact for all connected devices I IP address A number assigned to your computer by your service provider used to identify your computer to othe...

Page 46: ...S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gat...

Page 47: ...WPA Wi fi Protected Access A standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP...

Page 48: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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