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Touchstone CM450 Cable Modem User’s Guide
34
Safety
Getting Started
Installation
USB Drivers
Usage
Troubleshooting
Glossary
Troubleshooting USB Problems
Follow these steps if the PC does not auto-detect the Cable Modem using a USB
connection.
Before you start, make sure that:
•
You have properly installed and configured the Cable Modem as shown in
Installing and Connecting Your Cable Modem
.
•
You have installed the USB drivers as shown in
Installing USB Drivers on
Your PC
.
•
The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1
Be sure that your PC is running either Windows 98SE, Windows 2000, Win-
dows ME, or Windows XP (Windows 95 and Windows NT are
not
supported).
2
Be sure the Cable Modem has power. The
Power
light should be on.
3
Push the
Reset
button on the back panel of the Cable Modem, using a pen
tip or other sharp non-metallic object.
4
Disconnect the USB cable from the PC and reconnect it.
5
Restart the PC.
6
Do the following to uninstall and the reinstall your USB drivers:
a.
Disconnect the USB cable to the Cable Modem.
b.
Insert the Cable Modem CD-ROM into you computer.
c.
Start the uninstall utility on your CD-ROM. Follow the on-screen instruc-
tions carefully.
d.
Reconnect the USB cable.
e.
Re-install the USB driver as shown in
Installing USB Drivers on Your PC
.
7
Replace the USB cable.
8
Call your cable company for help.
