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Touchstone CM450 Cable Modem User’s Guide

27

Safety

Getting Started

Installation

USB Drivers

Usage

Troubleshooting

Glossary

Using the Cable Modem

This chapter describes the controls and features available on the Touchstone Cable
Modem, and covers basic troubleshooting procedures.

•

Setting up Your Computer to Use the Cable Modem

•

Indicator Lights

•

Using the Reset Button

•

Using the Standby Button

Setting up Your Computer to Use the Cable Modem

Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.

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Summary of Contents for Touchstone CM450

Page 1: ...B connection for easy hookup The Touchstone Cable Modem also provides an Ethernet connection for use with either a single computer or home office LAN You can even hook up two separate com puters at th...

Page 2: ...is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or imp...

Page 3: ...a heat source i e heat registers space heaters fireplaces etc To prevent overheating your Cable Modem please do not block the ventila tion holes on the sides of the unit Use only AC adapter and power...

Page 4: ...the provisions of the Electromagnetic Compatibility EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Volt age Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this p...

Page 5: ...solate connected computer s from the Internet without shutting off the Cable Modem Compatibility supports tiered data services if offered by your cable company What s in the Box Make sure you have the...

Page 6: ...ax should be long enough to reach from your Cable Modem to the nearest cable outlet Splitter optional provides an extra cable connection by splitting a single outlet into two You may need a splitter i...

Page 7: ...on enabling and configuring networking To use the Cable Modem you need DOCSIS high speed Internet service from your cable company Windows Ethernet connection Windows 95 Windows 98 Windows 98 SE Second...

Page 8: ...ategory 5 CAT5 straight through cable If you are connecting the Cable Modem to an Ethernet hub or broadband router without a crossover switch ask for a Cat egory 5 crossover cable USB USB Universal Se...

Page 9: ...em to disconnect your PC from the cable system when you are not using the Internet Avoid providing web or file sharing services over your Cable Modem Be sides certain vulnerability problems most cable...

Page 10: ...your cable company can install a new one Getting Service Before trying to use your new Cable Modem contact your local cable company to establish an Internet account When you call have the following i...

Page 11: ...ion on steadily otherwise B USB blinks when sending or receiving data to the PC over the USB connec tion on steadily otherwise C Cable blinks when sending or receiving data on the cable system on stea...

Page 12: ...onnectors and controls A Power plug the AC adapter in here B USB connector for connecting the Cable Modem directly to a PC C Ethernet connector for connecting the Cable Modem to a PC or home net work...

Page 13: ...Installation Guide transparent tape for temporarily securing the mounting template to the wall for mounting on plywood or studs two 8 x 38 1 mm 1 5 inches self tap ping screws the head diameter shoul...

Page 14: ...p of about 6 mm 0 250 inches between the screw head and the wall 4 Orient the Cable Modem with the indicator lights facing up or right as de sired Slip both mounting slots in the back of the Cable Mod...

Page 15: ...ot turn on 5 After connecting the coax cable and power proceed as needed Making Ethernet Connections Making USB Connections Note Do not connect a single computer to both the Ethernet and USB ports Mak...

Page 16: ...fore attempting to install the USB drivers PC with CD ROM drive at least one free USB port one of Windows 98SE Windows 2000 Windows ME or Windows XP Windows 95 and Windows NT are not supported ARRIS U...

Page 17: ...e problems For example if you plug in the USB cable before inserting the CD Windows may install the wrong driver 1 Make sure the Cable Modem is on the Power light should be on If not connect the AC ad...

Page 18: ...Installation USB Drivers Usage Troubleshooting Glossary 4 Wait for the system to start the Add New Hardware Wizard and display the following window there may be a short delay 5 Select Search for the...

Page 19: ...find the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD drive is...

Page 20: ...Cable Modem User s Guide 18 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 7 Click the Next button The wizard installs the drivers then displays a window indicating th...

Page 21: ...light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package into the CD ROM drive 3 Plug the appropriate end of...

Page 22: ...Installation USB Drivers Usage Troubleshooting Glossary 5 Click the Next button The wizard prompts you for the location of the drivers Note The dialog indicates that the wizard is looking for the ARR...

Page 23: ...e CM450 Cable Modem User s Guide 21 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 6 Select Search for a suitable driver then click the Next button The wizard displays...

Page 24: ...find the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD drive is...

Page 25: ...User s Guide 23 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 8 Click the Next button The wizard installs the drivers then displays a window indicating that the instal...

Page 26: ...n Windows XP 1 Make sure the Cable Modem is on the Power light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem pack...

Page 27: ...ubleshooting Glossary 4 Click the Next button The wizard prompts you for the location of the drivers 5 Select Search for the best driver and Search removable media then click the Next button The wizar...

Page 28: ...ght should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package into the CD ROM drive 3 Plug the appropriate end of the...

Page 29: ...eatures available on the Touchstone Cable Modem and covers basic troubleshooting procedures Setting up Your Computer to Use the Cable Modem Indicator Lights Using the Reset Button Using the Standby Bu...

Page 30: ...ption Power Online Cable USB Ethernet Off Off Off Off Off No power to Cable Modem On Blink x x x Standby switch active the computers are disconnected from the Internet On On x x x Standby switch inact...

Page 31: ...cates that the light is not important for de termining the state Name Description Power Online Cable USB Ethernet Off Off Off Off Off No power to Cable Modem On Off Off Off Off Power on Self Test Blin...

Page 32: ...dental resets Using the Standby Button The Cable Modem has a Standby button on top of the unit Press the Standby but ton to switch between Inactive normal mode the Ethernet and USB interfaces are conn...

Page 33: ...re online Always leave your Cable Modem plugged in and connected use the Standby button to disconnect your PC from the Internet Check the front panel lights The Power and Online lights should be on If...

Page 34: ...e Modem I m not getting on the Internet USB Windows 98 In some cases Windows may install a composite USB driver instead of the ARRIS cable modem driver To correct this Disconnect the USB cable between...

Page 35: ...etting Started Installation USB Drivers Usage Troubleshooting Glossary I have two PCs connected to the Cable Modem but only one can get on the Internet Check your cable company s terms of service they...

Page 36: ...e that your PC is running either Windows 98SE Windows 2000 Win dows ME or Windows XP Windows 95 and Windows NT are not supported 2 Be sure the Cable Modem has power The Power light should be on 3 Push...

Page 37: ...ou can buy coax from any electronics retailer and many dis count stores Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built...

Page 38: ...nnector slip on and screw on Use coax with screw on connectors for connecting your Cable Modem Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headen...

Page 39: ...A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client...

Page 40: ...wall switch Usually intended for lamps Avoid plugging your computer or Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used...

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