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SURFboard SBX-1000P

Network Extender

User Guide

STANDARD PN 365-095-28247 x.2

April 2016

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Summary of Contents for SURFboard SBX-1000P

Page 1: ...SURFboard SBX 1000P Network Extender User Guide STANDARD PN 365 095 28247 x 2 April 2016 ...

Page 2: ...o are all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchant...

Page 3: ... 13 Configuring and Installing the Network Extender 13 Creating a G hn Network with a Non G hn Router 15 4 Managing Your Network Extender 16 Setting Up a Static IP Address 16 Setting Up a Static IP Address in Windows 7 Windows 8 or Windows 10 16 Setting Up a Static IP Address in Mac OS X 17 Logging In to a Router After the Network Extender is Paired 17 Start the Network Extender Web Manager 17 Vie...

Page 4: ...ing Up Unique IP Addresses 26 Changing the Login Password 26 6 Installation Scenarios 28 Two SBX 1000P Extenders with a SURFboard G hn Enabled Router 28 Two SBX 1000P Extenders with a SURFboard Gateway and an SBX AC1200P Wireless Extender 29 SBX 1000P Extender with a SURFboard Cable Modem and an SBX AC1200P Wireless Extender 29 Two SBX 1000P Extenders with a SURFboard Wireless Router and an SBX AC...

Page 5: ...lt in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Do not connect the plug into an extension cord receptacle or other outlet unless the plug can be fully inserted with no part of the blades exposed Postpone installation until there is no risk of t...

Page 6: ...off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the device Increase the separation between the device and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part ...

Page 7: ...ymbol on an ARRIS product do not dispose of the product with residential or commercial waste Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices...

Page 8: ...in your home The SURFboard SBX 1000P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity About The Network Extender The SBX 1000P Network Extender has the following features RipCurrent Gigabit home networking G hn transmits and receives data over your home power lines Supports multiple extenders on the same network Easy plug and play instal...

Page 9: ...ed appliance anything that uses IP Internet Protocol The G hn technology is more robust than previous home power line communication implementations to give you better real world throughput and stability G hn proves much more efficient in an environment with multiple power line networks such as apartment buildings or office buildings with the capability of recognizing up to 250 other networks to av...

Page 10: ...ers for self help technical support and product documentation We can also provide technical assistance via chat and email on the support website ARRIS Support is available by phone at 877 466 8646 Please be prepared to provide your product s model number and serial number which can be found on the Network Extender s label For information on additional SURFboard products or to purchase SURFboard pr...

Page 11: ...t home networking router SURFboard or a third party router with your SBX 1000P please refer to the Installation and Configuration documentation for your device for setup instructions LED Indicators The Network Extender has the following indicators 1 G hn Link Quality LED indicates the signal quality of the G hn link 2 G hn Pairing LED indicates the logical network connection status not connected c...

Page 12: ...ceiving transmitting data fair link Flashing red Receiving transmitting data poor link Off No link G hn Pairing Solid green Secure pairing complete Connected to G hn network with encryption enabled Flashing green Secure pairing in progress Trying to connect to G hn network Solid red Non secure pairing complete Connected to G hn network without encryption Flashing red Non secure pairing in progress...

Page 13: ...ee to five seconds to restart the Network Extender as if you power cycled the device Press and hold this button for more than 10 seconds if you want to reset the Network Extender to its factory default settings and restart the device Any customized settings that you have set will be lost Configuring and Installing the Network Extender In order to use Gigabit home networking G hn you must have at l...

Page 14: ... on your SBX 1000P to initiate pairing on your SBX 1000P Hold the button for two to three seconds The Pairing LED 2 in the illustration shown below begins to flash green 3 Go to the second device and follow the steps required to initiate pairing on that device These steps may be different depending on the model number and manufacturer of the second device When the devices begin communicating with ...

Page 15: ...ing to pair again Creating a G hn Network with a Non G hn Router If your router is not G hn capable you can still create a G hn network in your home using your SBX 1000P and another Network Extender Use the enclosed Ethernet cable to attach your SBX 1000P to a LAN port on your router The SBX 1000P will transmit data from your router over your home s electrical wiring You will need a second Network...

Page 16: ...Extender Web Manager Use the following procedures to set up a static address of 192 168 100 253 to the computer that you will use to access the configuration screens Important When you have finished configuring your Network Extenders you must also follow these procedures to return your computer to its original IP and subnet settings Setting Up a Static IP Address in Windows 7 Windows 8 or Windows ...

Page 17: ...der is Paired Once your Network Extender has been paired securely or unsecurely with a G hn router you can check the router Web Manager screens to see the address that has been assigned to your Network Extender On a SURFboard RipCurrent router go to the DHCP screen to view the IP address name MAC address and type of connection for your Network Extender Start the Network Extender Web Manager Import...

Page 18: ...password is password and it is case sensitive We strongly recommend that you change the login password to prevent unauthorized access See Changing the Login Password page 26 for more information View the Network Extender Product Information The Status Device screen provides product information including the serial number MAC address and firmware version To open the Status Device screen click Statu...

Page 19: ...Multicast Configuration You can use the Advanced Multicast screen to view and change the multicast settings for your SBX 1000P Network Extender To open the Advanced Multicast screen click Advanced from the configuration screen and select Multicast from the drop down menu View the Advanced Configuration Settings Use the Advanced Configuration screen to view and change configuration information such...

Page 20: ...n update the firmware on your SBX 1000P Network Extender when ARRIS releases new firmware versions The new firmware releases may contain updates for operational improvements or resolutions to problems These updates will not delete or overwrite your personal user settings such as your password You can download the latest firmware release from http www arris com consumers To load the new firmware re...

Page 21: ...rt the Network Extender Using the Reset Button page 21 Restart the Network Extender Using the Network Extender Web Manager page 21 Restart the Network Extender Using the Reset Button To restart your Network Extender as if you power cycled the device 1 Insert a pointed non metallic object into the indented Reset button on the bottom of the SBX 1000P See Connectors and Controls page 13 for more info...

Page 22: ...figuration settings are restored the Network Extender will reboot and you will have to log on using the default login password password Reset the Network Extender Using the Reset Button Caution This procedure will delete your current configuration settings including your login password and restore the configuration back to the factory default settings To reset your Network Extender to factory defa...

Page 23: ...case 3 Follow the prompts on the screen to reset your Network Extender Do not power off the Network Extender while it is resetting The Network Extender will automatically reboot when the reset is complete 4 Log back in using the default password password Exit the SBX 1000P Web Manager To log out and close the SBX 1000P Web Manager Click Logout located in the upper right corner of the SBX 1000P Web...

Page 24: ...y you must first set up a static IP address on the computer that you will use to configure the Network Extender Then you will need to define custom security values for each extender in your network Defining Custom Security Values On the RipCurrent page the Domain Name and Pairing Password work together to establish the keys for network security By default the Domain Name is HomeGrid until the devi...

Page 25: ...assword in the Password field and click Apply Note Your default password is password and it is case sensitive We strongly recommend that you change the login password to prevent unauthorized access See Changing the Login Password page 26 for more information 5 Click the RipCurrent tab 6 On the Basic RipCurrent screen enter the Domain Name and Pairing Password that you want to assign to this device...

Page 26: ...nect your computer to that Network Extender and then use a browser to navigate to http 192 168 100 254 This is the standard factory configuration for each Network Extender Note To be sure that you access the Web Manager on the correct device please unplug all other Network Extenders on the network Attach each unit directly and configure each one individually Advanced users may want to consider set...

Page 27: ...er User Guide ARRIS Enterprises LLC 2016 All Rights Reserved 27 Note Passwords are case sensitive Valid characters are the numbers 0 to 9 the letters a through z both upper and lower case and printable special characters such as and others 4 Click Apply 5 Record the new password here ______________________________ ...

Page 28: ... Enterprises LLC 2016 All Rights Reserved 28 Chapter 6 Installation Scenarios This section illustrates several different ways that the SBX 1000P Network Extender can be installed Two SBX 1000P Extenders with a SURFboard G hn Enabled Router Gigabit home networking throughout the house ...

Page 29: ...l Rights Reserved 29 Two SBX 1000P Extenders with a SURFboard Gateway and an SBX AC1200P Wireless Extender Extend your current internet service to any room including wireless connectivity SBX 1000P Extender with a SURFboard Cable Modem and an SBX AC1200P Wireless Extender Add wireless capability to your current DSL cable or satellite modem ...

Page 30: ...0P Extenders with a SURFboard Wireless Router and an SBX AC1200P Wireless Extender Extend your existing wired and wireless network to any room in the house SBX 1000P Extender with a SURFboard Cable Modem and a SURFboard G hn Enabled Router The SBX 1000P allows you to move your wireless router away from your current Internet connection device to a more convenient location ...

Page 31: ... x 2 SURFboard SBX 1000P Network Extender User Guide ARRIS Enterprises LLC 2016 All Rights Reserved 31 SBX 1000P Extender with a SURFboard Cable Modem and Several G hn Enabled Devices Use the SBX 1000P to connect your other G hn enabled devices to the Internet ...

Page 32: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...

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