Diagnostics
IPC1100 Advanced IP Client Video Set-top
•
Installation and Operations Manual
70
365-095-24769 x.1 10/13
Troubleshooting
Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TAC
for assistance as described in the Introduction.
Table 6 – Troubleshooting Guidelines
Problem
Possible Solution
The IPC1100 set-
top will not power
on
The IPC1100 set-top may have received a software update and may not power
on while the new software is being installed. Try again in a few minutes.
•
Verify that the AC power cord is connected to the IPC1100 set-top and an AC
outlet. Unplug the IPC1100 set-top from the AC outlet, plug it back in, and
then press the POWER button.
•
If the IPC1100 set-top is connected to a switched outlet on another unit, verify
that that unit is powered on. Unplug the power cord from the IPC1100 set-
top’s AC outlet, plug it back it in, and then press the POWER button. It is
recommended that you use an unswitched outlet, if possible.
•
Press the POWER button on the IPC1100 set-top’s front panel instead of the
remote control. The batteries in the remote control may be depleted.
The remote control
does not work
•
Verify that the remote control is in “STB” mode.
•
Verify that there are no obstructions between the remote control and the
IPC1100 set-top. Aim the remote control directly at the IPC1100 set-top front
panel, not the TV or VCR.
•
The angle between the remote control and the IPC1100 set-top may be too
large. Stand in front of the IPC1100 set-top and not too far to either side.
•
Press and release operation keys one at a time, firmly and deliberately.
•
Check the batteries in the remote control. Install new batteries if needed.
There is no audio
when viewing
cable channels
•
Verify that the mute button on the remote control has not been pressed. Press
MUTE on the remote control to restore sound.
•
If the IPC1100 set-top audio output is connected to the TV, verify that the
mute button on the TV has not been pressed.
•
If the IPC1100 set-top audio output is connected to a home theater receiver,
verify that the receiver is set to the appropriate input source and the mute
button on the receiver has not been pressed.
•
Verify that you have the correct cables for the audio connections.
•
Verify that the audio cables are firmly connected between the IPC1100 set-top
and the audio playback device (TV, receiver, DVD player, etc.).
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