Arris IPC1100 Installation And Operation Manual Download Page 47 | Manualshive

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Diagnostics

IPC1100 Advanced IP Client Video Set-top

•

Installation and Operations Manual

39

365-095-24769 x.1 10/13

01 General Status

This diagnostic displays general system status information on the OSD and front panel. The information
is updated each time the diagnostic is displayed.

Note: Grayed out menu items do not pertain to the IP Client and therefore are not selectable from the Main
Diagnostics menu.

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Summary of Contents for IPC1100

Page 1: ...Installation and Operations Manual IPC1100 Advanced IP Client Video Set top...

Page 2: ...S reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change ARRIS and th...

Page 3: ...ot fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point...

Page 4: ...gainst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cau...

Page 5: ...a Caring for the Environment by Recycling When you see this symbol on a ARRIS product do not dispose of the product with residential or commercial waste Recycling your ARRIS Equipment Please do not di...

Page 6: ...l Network Topology 14 Video Connection Options 15 Audio Connection Options 16 Installation Overview 17 Cabling to an HDTV for Video 18 Cabling to an HDTV for Audio 19 Cabling to a High Definition TV a...

Page 7: ...an Amplifier 74 Tables Table 1 VMS DVR Recording Time Guidelines 4 Table 2 Front panel 6 Table 3 Rear panel connections 7 Table 4 Sample table listing signal levels and MAC Addresses 15 Table 5 IPC110...

Page 8: ...P in an error state Press A to switch to detail screens 25 Figure 18 Health checks begun 26 Figure 19 Example error screen 26 Figure 20 Step 2 Software Download 27 Figure 21 Step 3 Activation Screen 2...

Page 9: ...plement of interconnection options The IPC1100 provides advanced capabilities including Authorization and purchase of on demand programming High Definition television HDTV video decoding HDTV output t...

Page 10: ...Introduction IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 2 365 095 24769 x 1 10 13 Figure 1 IPC1100 Front and rear views...

Page 11: ...ly available when connected to the VMS1100 DVR functionality integrated with the IPG enables subscribers to Pause rewind fast forward or record live TV Maintain a personal recorded program library and...

Page 12: ...s HDTV Channels 1 TB 350 to 444 90 to 150 All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserved buffer space Standard Data...

Page 13: ...a week To open a case use one of these contact methods Customers in North American should call the TAC at 888 944 HELP 888 944 4357 Customers outside North America should call the TAC at 215 323 2345...

Page 14: ...w Front Panel The front panel controls provide on off functionality only Most functions such as those requiring a numeric entry require a remote control The Power button blinks when receiving a signal...

Page 15: ...3 Rear panel connections Label Description 1 FiOS TV In Connects to your VMS gateway 2 RF Out Ch 3 4 modulated audio video SDTV to TV or VCR 3 Video Composite Video SDTV output 4 5 Audio Composite Aud...

Page 16: ...r to the premises FTTP passive optical network PON It uses MoCA technology to provide an integrated Ethernet IP and coaxial radio frequency RF network This network enables the delivery of services suc...

Page 17: ...Note OOB terminates in the VMS IP client does not contain a cable card Standard and high definition VoD services are delivered to the VMS using constant bit rate MPEG 2 or MPEG 4 single program trans...

Page 18: ...RIS or similar optical network Broadband Home Router BHR with embedded MoCA ARRIS VMS IPC advanced IP set tops containing embedded MoCA technology VMS1100 hybrid QAM IP digital gateway DVR IPC1100 adv...

Page 19: ...d 1125 to 1175 MHz on the MoCA LAN when communicating with MoCA 1 x devices and 1125 to 1225 MHz on the MoCA LAN when communicating with any MoCA 2 0 devices MoCA 2 0 operates from 1350 to 1675 MHz on...

Page 20: ...n up to four connected IPC1100 media terminals clients Service providers can enable multi room DVR for all customers or provide multi room DVR as an extra cost option Clients can also receive Live Off...

Page 21: ...pment Review the installation instructions Check the home coaxial topology Be sure no cable network or satellite dish is connected Be sure there are no amplifiers that could interfere with the MoCA ne...

Page 22: ...top to the home theater equipment After you finish connecting the components 1 Perform the Operational Check for the Remote Control Be sure regular and VoD channels display 2 Optimize the high definit...

Page 23: ...ng an Amplifier in Section 5 Troubleshooting 7 If possible determine how many splitters and what kind are in use An older splitter such as an old eight way splitter may have unacceptably high throughp...

Page 24: ...o deliver Dolby Digital audio to a Dolby Digital home theater receiver If the receiver supports HDMI audio is already present and no further audio connection is required For RF output no further audio...

Page 25: ...u are connecting the audio to a home theater receiver or directly to the TV For an HDMI video connection no additional audio connections to the TV are required For a DVI video connection additional au...

Page 26: ...verter cable or adapter L R audio connection or digital audio S PDIF connection is required for sound with a DVI connection 10 Otherwise use the component video Y Pb and Pr connectors L R audio connec...

Page 27: ...Installation IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 19 365 095 24769 x 1 10 13 Cabling to an HDTV for Audio Figure 12 Cabling to an HDTV for Audio...

Page 28: ...tion TV and an A V Receiver for Video Figure 13 Cabling to an HDTV and A V Receiver for Video Note If the A V receiver includes an HDMI input output the IPC1100 HDMI output can be connected directly t...

Page 29: ...efinition TV and an A V Receiver for Audio Figure 14 Cabling to an HDTV and A V Receiver Note If the A V receiver includes an HDMI input output the IPC1100 HDMI output can be connected directly to the...

Page 30: ...stallation IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 22 365 095 24769 x 1 10 13 Cabling to a Standard Definition TV Figure 15 Cabling to a Standard Definition stereo...

Page 31: ...ideo Set top Installation and Operations Manual 23 365 095 24769 x 1 10 13 Data Device Connections The IPC1100 rear panel provides the following data ports Port type Description USB 2 0 Optional for f...

Page 32: ...tial health check screen overlay screen will be presented during the Auto provisioning Installer can navigate to the detailed screen by pressing A on the remote as shown in Figure 17 b The system will...

Page 33: ...vanced IP Client Video Set top Installation and Operations Manual 25 365 095 24769 x 1 10 13 Figure 16 Welcome Start Activation Screen Figure 17 Overlay screen during AP in an error state Press A to s...

Page 34: ...Installation IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 26 365 095 24769 x 1 10 13 Figure 18 Health checks begun Figure 19 Example error screen...

Page 35: ...Installation IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 27 365 095 24769 x 1 10 13 Figure 20 Step 2 Software Download Figure 21 Step 3 Activation Screen...

Page 36: ...The installer might offer additional IPC units to the subscriber at the time of installation In this case the installer can relay the necessary order specific information to the management system ope...

Page 37: ...hosen If the IPC1100 does not operate properly refer to the Troubleshooting section BUI Access The Basic User Interface BUI Menu provides a method to retrieve diagnostics without powering off the appl...

Page 38: ...urn the TV on Note For an HDMI connection be sure the TV is on and the HDMI is selected as its input before adjusting the settings ARRIS recommends certified Standard or category 1 HDMI cables for 108...

Page 39: ...ight the setting you wish to change Press the or OK key to select an option To exit the setting and move to another setting press the or key To exit the menu and save your settings press the power or...

Page 40: ...mat 1280 x 720 pixels 480p The IPC1100 set top will present programs in the Enhanced Definition 480p format 720 x 480 pixels 480i The IPC1100 set top will present programs in the Standard Definition 4...

Page 41: ...electing this option will present a new menu screen with settings specific to the HDMI connection for example DVI HDMI Mode Color Space Audio Output and Lip Sync settings HDMI DVI Mode The HDMI DVI Mo...

Page 42: ...ital audio formats supported by the TV and or home theater receiver should change this setting Lip Sync The Lip Sync setting allows you to adjust the amount of time the audio signal is delayed with re...

Page 43: ...used by IPC1100 to render draw the closed captions Analog This setting affects closed captions for analog and digital standard definition services Available options are CC1 CC2 CC3 CC4 T1 T2 T3 or T4...

Page 44: ...ty for closed captions Defaults to AUTO Options are AUTO TRANSPARENT TRANSLUCENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER...

Page 45: ...is manual are for illustrative purposes only The actual data may differ from the examples provided Using the Diagnostics To use the diagnostics 1 Ensure that the IPC1100 is installed with the current...

Page 46: ...gure 25 Example of the front panel display for the main menu You can use the following keys to navigate the diagnostics menus 3 Press channel channel cursor or cursor to select 01 through 17 4 Press c...

Page 47: ...9 x 1 10 13 01 General Status This diagnostic displays general system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Note Grayed out men...

Page 48: ...ay no error The General Status fields are Field Description Error Error codes display on the front panel and OSD when an error occurs If multiple errors occur the last recorded error is displayed Erro...

Page 49: ...The number of hours and minutes since product last rebooted Version Number Software version of platform code General Status Screen 2 Power State Indicates logical power state of product for example On...

Page 50: ...es Field Description Host Serial No The Host Serial Number is displayed on the Unit Address diagnostic screen MAC Addresses Installed The MAC addresses are stored in protected flash and displayed in h...

Page 51: ...Diagnostics IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 43 365 095 24769 x 1 10 13 03 Code Module...

Page 52: ...urrent download will display on the IPC1100 front display panel Figure 27 Example Front Panel Display for Code Download status The Code Modules fields are Field Description Group ID Identifies the pro...

Page 53: ...e download status of the campaign Options are MRL Downloading Code Name Downloading Download Complete No New Campaign Campaign Version The version of the software object loaded downloading onto the se...

Page 54: ...t string which may include Available Download In progress Download Completed Download Paused Authenticating Activation Pending Installing Executing Executing but Deletion Pending Error or Other Associ...

Page 55: ...te and time local time when the object download completed CDL Complete An Indicator of download progress provides the current percent complete of the object download Multicast IP The Multicast address...

Page 56: ...ream Type The type of the stream received over the top Examples are HLS Progressive DL Acquisition Time Time taken to acquire the last segment expressed in milliseconds This is the time between the re...

Page 57: ...The sequence number of the segment which is currently being played Segment Duration Duration of each chunk or segment expressed in milliseconds DRM Type The type of DRM being used Possible values are...

Page 58: ...server that is being used for the current streaming session incoming to the current STB Fail to Establish Secure Stream This parameter indicates when a client device fails to set up a secure stream wi...

Page 59: ...nt 3 0 right front and left front and center 2 1 right front and left front and right rear or left rear 3 1 right front and left front and center and right rear or left rear 2 2 right front and left f...

Page 60: ...dio mode is not applicable to the currently tuned stream Mono the audio mode is monophonic Stereo the audio mode is stereo Surround the audio mode is surround sound 5 1 the audio mode is Dolby Digital...

Page 61: ...Memory Configuration fields are Field Description Total Memory The allocated system RAM in MB Memory Free The size of free RAM memory expressed in Megabytes MB Total CPU Load The total process load on...

Page 62: ...Diagnostics IPC1100 Advanced IP Client Video Set top Installation and Operations Manual 54 365 095 24769 x 1 10 13 09 Interface Port Status...

Page 63: ...o 640 x 480p 640 pixels wide by 480 pixels high progressive Aspect Ratio indicates the aspect ratio of the video sent through HDMI 4 3 or 16 9 EDID Data Indicates the video timing formats that were re...

Page 64: ...GE Detection of 3DTV Primary Formats Indicates if 3D video timing formats are read from the Extended Display Identification Data EDID register for the connected device The list or were detected otherw...

Page 65: ...T Stream Number of Over The Top OTT HLS streams detected 0 or 1 session OTT Over The Top Should a host VMS go offline an OTT session will be started for clients connected to said VMS that will allow c...

Page 66: ...ion is not established yet LAN MAC Address MAC Address assigned to the Local Area Network Moca Link Status The status of the MoCA link TRUE Active FALSE Inactive MoCA Connectivity Loss Count Number of...

Page 67: ...mberOfNodes 1 self Local Moca Node ID MoCA assigned node ID of the STB mocaNodeID will be in the range of 0 7 for devices in MoCA 1 0 network mocaNodeID will be in the range of 0 15 for devices in MoC...

Page 68: ...olled from the connected node indicated by nodeID expressed in Mbps Phy Rate Table Note These indicators can appear next to the node ID to the left should the condition occur Table of the Phy Rates as...

Page 69: ...each direct link between the local device and each MoCA node on the MoCA network if available MoCA Tx Power The RF transmit power level at the connected MoCA node expressed in dBmV for the link betwee...

Page 70: ...tes the fraction of received packets that could not be corrected for the time period within PERWindow The value is expressed in 10 7 E g the value 5 will represent the PER 5E 7 PER Window Window time...

Page 71: ...5 24769 x 1 10 13 Field Description Traffic Type Traffic type that is to be tagged Priority LAN The priority code point setting of a particular traffic type as defined by IEEE 802 1p The possible valu...

Page 72: ...is loaded TRUE Loaded FALSE Not loaded Flow Control This parameter indicates whether flow control has been enabled TRUE Enabled FALSE Disabled Jumbo Packet This parameter indicates whether Jumbo packe...

Page 73: ...ideo Set top Installation and Operations Manual 65 365 095 24769 x 1 10 13 Field Description Discovered VMS List List of IP addresses of the VMS s discovered in the home network Additional pages will...

Page 74: ...g Time left for the IP lease to expire This is expressed in seconds IP Address Renewal Attempt Count The number of times the IP Address was attempted for renewal since last reboot IP Address Renewal S...

Page 75: ...E Enabled FALSE disabled Status VLAN QoS This parameter indicates whether VLAN 802 1p status is enabled TRUE Enabled FALSE Disabled Traffic Type Traffic type that is to be tagged Priority LAN The prio...

Page 76: ...0 Advanced IP Client Video Set top Installation and Operations Manual 68 365 095 24769 x 1 10 13 16 WAN Status Field Description Failed Inform Count The number of failed Inform attempts since the last...

Page 77: ...acter and a front panel indication Also a segment on the front panel 7 segment display should illuminate with each press of a front panel key This diagnostic verifies the functionality of the front pa...

Page 78: ...e batteries in the remote control may be depleted The remote control does not work Verify that the remote control is in STB mode Verify that there are no obstructions between the remote control and th...

Page 79: ...connection power off the TV and then power off the IPC1100 set top Wait one second and then power on the devices Not all HDTVs can display every output format 1080i 1080p 720p 480p or 480i available o...

Page 80: ...H setting is OFF To set 4 3 SD programming to fill the screen depending on the capabilities of the TV set 4 3 STRETCH to On This may occur on a 16 9 TV if the active video for an SD broadcast is in le...

Page 81: ...Node ID 2 In the Link Status table asterisks are displayed when there is no link i e the To Node From Node If all displayed Data Rates in the Link Status table are above the required threshold and the...

Page 82: ...the existing RF cable from the amplifier 3 Move the existing amplifier to a position near the point of entry As shown in the figure below connect each existing coaxial cable to the diplexer Connect a...

Page 83: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arrisi com 365 095 24769 x 1 10 14...

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