Arris BGW210-700, Install And Operation Instructions

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Chapter 4: Basic Troubleshooting
365-095-30882 Revision 4.0 BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved. 20
LED Activity
Broadband
WAN
(Front Panel)

Solid Green = Good broadband connection (good sync for a DSL line or
signal detected for other types of broadband connections). Only
displays when not in alert mode.
Off = The device is not powered. When in alert mode, the Solid Green
and Flashing Green indications will not be displayed and the LED will
be off. The alert mode is intended to avoid showing broadband WAN
and VoIP LEDs unless there is an issue. By default the alert mode is
disabled.

Flashing Green = Attempting broadband connection (e.g., DSL
attempting sync, attempting 802.1x or attempting to obtain DHCP
information). Only displays when not in alert mode. Also flashes green
during initial power-up of the device.

Flashing Yellow = LTE device is in place, but not operating properly
when a primary connection is working.

Flashing Red = A broadband signal is detected, but the connection
could not be fully established or the device attempted to become IP
connected and failed.

Solid Red = No signal on a line and the line is configured to be used
(including when there is no signal on one pair of a bonded-pair
connection as identified through manual or G.997.1 communication).
The LED will light only when there is no signal, not during times of
temporary no tone during the training sequence or when attempting
to establish a connection.

During a software upgrade the LED will continue to function properly
and not have any specialized sequence.

Off = The device is not powered.
Phone
(Front Panel)

Solid Green = At least one VoIP line has been configured and all
configured VoIP lines are registered with a SIP proxy server. Only
displays when not in alert mode.

Flashing Green = Indicates ringing associated with an incoming call, as
well as when a telephone is off-hook, on either FXS port. Only displays
when not in alert mode. Also flashes green during initial power-up of
the device.

Solid Red = One or more configured lines are not registered with a SIP
proxy server.

Off = VoIP not in use (e.g. both VoIP lines are not configured) or
BGW210-700 Broadband Gateway power is off. When in alert mode
the Solid Green and Flashing Green will not be displayed and the LED
will be off.

During a software upgrade the LED will continue to function properly
and not have any specialized sequence.