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Arris BGW210-700, Install And Operation Instructions

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Arris BGW210-700 Install And Operation Instructions Download Page 16

 

365-095-30882 Revision 4.0 

BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide 

© 2016 ARRIS Enterprises LLC. All Rights Reserved. 

16 

 

Chapter 4 

Basic Troubleshooting 

This chapter provides simple troubleshooting suggestions for issues with the initial 
configuration of the BGW210-700 Broadband Gateway. The following topics are covered: 

 

Status Indicator Lights

 (page 17) 

 

Rear Panel Connectors

 (page 23) 

 

Factory Reset Switch

 (page 24) 

Before troubleshooting: 

 

Read this guide, including 

Hardware Gateway Installation

 (page 9) and all of the subtopics. 

 

Set the TCP/IP controls on the PC to obtain an IP address automatically. 

 

For additional troubleshooting support please see BGW210-700 Broadband Gateway 
AT&T Software Administrator's Handbook, which addresses product Web UI and CLI 
information. 

 

 

Summary of Contents for BGW210-700

Page 1: ...BGW210 700 Broadband Gateway Release 1 0 Install and Operations Guide 365 095 30882 Revision 4 0 November 2016 ...

Page 2: ...on or change ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to...

Page 3: ...ing Computers to the BGW210 700 Broadband Gateway 11 Connecting Devices Using Wired Ethernet 11 Connecting Devices Using Wi Fi 12 Connecting the BGW210 700 Broadband Gateway to the Internet 13 Connecting VoIP Telephones 14 4 Basic Troubleshooting 16 Status Indicator Lights 17 Problem Isolation 21 Rear Panel Connectors 23 Factory Reset Switch 24 5 Technical Specifications and Safety Information 25 ...

Page 4: ...0 700 Broadband Gateway Release 1 0 Install and Operations Guide 2016 ARRIS Enterprises LLC All Rights Reserved 4 47 CFR Part 68 Information 28 FCC Caution 29 Radiation Exposure Statement 29 Service Requirements 30 7 ARRIS Contacts 31 ...

Page 5: ... service deployments and supports Quality of Service QoS enabled features including Simultaneous use of phone video and high speed data over any one of the available WAN interfaces IPTV video Concurrent Wi Fi support for 3x3 802 11n on 2 4GHz and 4x4 802 11ac on 5GHz Primary line VoIP telephone service About ARRIS Documentation This guide presents basic operational concepts and provides step by st...

Page 6: ...tion page 5 Describes the ARRIS document suite purpose and structure of this guide Preliminary Safety Instructions page 7 Provides power supply telecommunication and ventilation safety instructions Hardware Gateway Installation page 9 Provides the rear panel illustration a cabling overview and procedures to perform BGW210 700 Broadband Gateway connections for the power adapter wired Ethernet wirel...

Page 7: ...he BGW210 700 Broadband Gateway Plug the power supply into an appropriate electrical outlet Warning The power supply must be connected to a mains outlet with a protective earth connection Do not defeat the protective earth connection Warning Use only the power supply and cord that came with the BGW210 700 Broadband Gateway Failure to use the authorized power supply and cord may cause electric shoc...

Page 8: ...ere may be a remote risk of electrical shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Caution The external phone should be UL listed and the connections should be made in accordance with Article 800 of the National Electric Code NEC Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Product Ventilation The BGW...

Page 9: ...10 700 Broadband Gateway connections for the power adapter wired Ethernet wireless devices Internet and VoIP telephones The following diagram illustrates BGW210 700 Broadband Gateway connections to the Internet using DSL Broadband Phone and power adapter connections are also illustrated BGW210 700 Broadband Gateway Cabling Overview Alternatively you can connect the BGW210 700 Broadband Gateway to ...

Page 10: ...de connection for up to four Ethernet devices such as PCs and other devices ONT The Optical Network Terminal fiber optic connector Broadband An alternate DSL connection to the Internet its implementation is determined by the service configuration from the provider Phone Lines 1 and 2 Provides connection for up to two VoIP phones A voice line splitter is required when connecting two phones Reset Us...

Page 11: ...ed power supply and cord may cause electric shock fire bodily injury and or property damage If the power supply or cord becomes damaged or needs to be replaced to obtain an authorized replacement please contact AT T customer service by phone 1 800 288 2020 or via website www att com support Connecting Computers to the BGW210 700 Broadband Gateway The first computer you connect can be used to confi...

Page 12: ... Wi Fi access point to which you can use to connect Wi Fi devices By default the BGW210 700 Broadband Gateway is configured with a Wi Fi network name SSID and is WPA PSK WPA2 PSK security enabled To connect a Wi Fi device On the Wi Fi device view the available Wi Fi networks The specifics of how you do this depend on the device to which you are connecting The default Wi Fi network name SSID and th...

Page 13: ...ting for all WPS indications Connecting the BGW210 700 Broadband Gateway to the Internet Note The appropriate port to connect to the Internet is based on the service configuration from AT T Do not change the port used unless instructed to do so Only one of these wiring arrangements can be used at the same time and attempting to use both may interfere with your service The DSL Broadband port labele...

Page 14: ...ndications Connecting VoIP Telephones The BGW210 700 Broadband Gateway includes one RJ 14 port labeled Phone 1 2 with the capacity to support two phone lines using a splitter or multi jack adapter Note The BGW210 700 Broadband Gateway supports two VoIP lines over one RJ14 FXS VoIP port To connect two phone lines an inner and outer pair splitter adapter must be attached to the RJ14 FXS VoIP port to...

Page 15: ...er and then to the phones Two Phone Connection Using Splitter Note To prevent interference with cordless phones ensure that the BGW210 700 Broadband Gateway is at least 5 feet 1 5 m from any cordless phone base station After the gateway recognizes the phones Line 1 and Line 2 the Phone 1 Phone 2 lights turn steady green and blink when the associated phone is in use See Status Indicator Lights page...

Page 16: ...0 Broadband Gateway The following topics are covered Status Indicator Lights page 17 Rear Panel Connectors page 23 Factory Reset Switch page 24 Before troubleshooting Read this guide including Hardware Gateway Installation page 9 and all of the subtopics Set the TCP IP controls on the PC to obtain an IP address automatically For additional troubleshooting support please see BGW210 700 Broadband Ga...

Page 17: ... 2016 ARRIS Enterprises LLC All Rights Reserved 17 Status Indicator Lights Check the status indicator lights LEDs to begin troubleshooting Use the front and rear view graphics that follow as well as the LED Activity descriptions table to interpret the LED indicators BGW210 700 Broadband Gateway Status Indicator Lights Front View ...

Page 18: ... Solid Green and all other LEDs are Off Power LED starts Flashing Green during Power On Self Test POST Power LED goes Solid Green and all other LEDs start functioning with normal behavior If the BGW210 700 Broadband Gateway does not boot and fails its self test or fails to perform initial load of the bootloader All LEDs on the front of the device continuously flash red in unison If the BGW210 700 ...

Page 19: ...adband Gateway from connecting to the broadband network or passing data This may be identified at various times such as after power on or during operation through the use of self testing or in operations which result in a unit state that is not expected or should not occur Power LED During a Software Upgrade During the software installation you will lose Internet and phone service The LEDs will fu...

Page 20: ...e IP connected and failed Solid Red No signal on a line and the line is configured to be used including when there is no signal on one pair of a bonded pair connection as identified through manual or G 997 1 communication The LED will light only when there is no signal not during times of temporary no tone during the training sequence or when attempting to establish a connection During a software ...

Page 21: ...A 10 100 1000 Ethernet device is connected Off The BGW210 700 Broadband Gateway is not powered or no powered devices are connected to the associated ports Power Jack Rear Panel Green The voltage present at the DC input connector is equal to or above the required minimum specification of 11 4 volts Off The voltage present at the DC input connector is below the required minimum specification of 10 8...

Page 22: ...d If not it may need to be installed assuming the home does not use a DSL splitter to separate home phone and DSL lines Ethernet 1 2 3 4 Rear Panel Make sure that you are using the yellow Ethernet cable not the DSL cable The Ethernet cable is thicker than a standard telephone cable Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC Make sure the Ethernet cable is sec...

Page 23: ...All Rights Reserved 23 Rear Panel Connectors Connectors on the rear panel are depicted below BGW210 700 Broadband Gateway Rear Panel Note The BGW210 700 Broadband Gateway supports two VoIP lines over one RJ14 FXS VoIP port To connect two phone lines an inner and outer pair splitter adapter must be attached to the RJ14 FXS VoIP port to terminate both lines ...

Page 24: ...l respond immediately and start blinking red within one second of the reset button being pressed The lights will blink whether the button is still being pressed or has been released The indicator lights will flash for a minimum of five seconds even if the reset button is released within five seconds of being pressed If the reset button is held for more than five seconds it will continue to blink u...

Page 25: ...ide 249mm High x 201mm Deep x 60mm Wide Weight 1 9 lbs 0 882 kg Placement Vertical desktop or vertical wall mount Communications interfaces Concurrent Wi Fi support for 400 mW 802 11b g n and 802 11ac Four port 10 100 1000Base T Ethernet switch RJ 45 Single port voice FXS RJ 14 Two port USB 2 0 WAN Interfaces Bonded VDSL2 single line VDSL2 bonded ADSL2 single line ADSL RJ 14 One port 10 100 1000 E...

Page 26: ...F 8 to 95 Non Condensing Relative Humidity Storage temperature 40 C to 80 C 40 F to 176 F Agency Approvals North America Safety Approvals United States UL 60950 Third Edition EMC United States FCC Part 15 Class B Subparts B C and E Telecom United States CFR Part 68 Caring for the Environment by Recycling When you see this symbol on an ARRIS product do not dispose of the product with residential or...

Page 27: ...t the protective earth connection The direct plug in power supply serves as the main power disconnect locate the direct plug in power supply near the product for easy access Product Ventilation The gateway is intended for residential use Position the gateway in an upright vertical position and locate it where temperatures remain within a range of 32 107 F 0 41 7 C and where heat from the unit itse...

Page 28: ...the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful ...

Page 29: ...of your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment is connected to their lines inform them of The telephone number to which this unit is connected The ringer equivalence number 0 XB Indicated on the label The USOC jack required RJ11C The FCC Registration Number US AAAEQ TXXXX Indicated on the label The Ringer Equivalence Number REN is u...

Page 30: ...this equipment This restriction applies regardless of whether the equipment is in or out of warranty Technical Support for Hardware Products Customers inside North America 888 944 4357 888 944 HELP Customers outside North America 1 215 323 2345 For Spanish language support 1 215 323 2346 Note This product was tested for FCC compliance under conditions that included the use of shielded cables and c...

Page 31: ...d support tools You will need to register using your support contract ID and email address Ask ARRIS is located at http www arris com support There you will be able to access Support Contact Information for all products Knowledge Base Information also known as Solutions User Documentation Current open support cases Ability to create a new support case for technical support or repair and return Tra...

Page 32: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...

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